2012 Hyundai Veracruz

VEHICLE HAS OIL LEAKING ONTO ALTERNATOR. TOOK TO DEALER TO HAVE FIXED PER RECALL 197. DEALER SAID PROBLEM DID NOT EXIST AND INSTEAD TRIED TO CHARGE ME FOR MULTIPLE OTHER REPAIRS INCLUDING DAMAGE THEY DID TO VEHICLE WHILE PERFORMING INSPECTION. IF YOU PUT YOUR HAND ON THE BACK OF THE ALTERNATOR, YOUR HAND COMES OUT WITH OIL ON IT.

I WAS MAKING A RIGHT HAND TURN ONTO A 2 LANE DIVIDED HIGHWAY. AS I WAS TURNING I LOST STEERING POWER AND MY BRAKE LIGHT INDICATOR CAME ON. I WAS EVENTUALLY ABLE TO REGAIN STEERING AFTER CROSSING BOTH LANES OF ON COMING TRAFFIC. THE ALTERNATOR BELT WAS REPLACED. THE VERY NEXT DAY THE EXACT SAME THING OCCURRED EXCEPT THERE WAS A LOUD SQUEAL THAT HAPPENED FOLLOWING THE LOSS OF STEERING AND THE BATTERY LIGHT COMING ON.THIS IS A SIGNIFICANT SAFETY CONCERN TO LOSE STEERING WHILE DRIVING THE VEHICLE. I HAD ALSO EXPERIENCED THE ABS SENSOR, EMERGENCY BRAKE SENSOR, AND ESC SENSOR COMING ON. REPLACING THE ABS SENSOR ON BOTH SIDES CORRECTED THAT ISSUE.

THE 2012 VERACRUZ WAS PURCHASED IN AUGUST 2015, FROM WALDORF HYUNDAI, WALDORF MARYLAND. DECEMBER OF 2015, THE DEALERSHIP REPLACED THE BATTERY UNDER WARRANTY. 2016, THE ALTERNATOR FAILED AND WAS REPLACED UNDER WARRANTY. 2017 THE SPARK PLUGS FAILED AND WAS REPLACED AT MY EXPENSE. 2018 THE VALVE COVER GASKET FAILED AND THE DEALERSHIP (WALDORF HYUNDAI) REFUSE TO COVER THE REPAIR COST. UNDER PROTEST AND A COMPLAINT FILED WITH HYUNDAI CORPORATE JULY 2018, THE GASKET WAS REPAIRED. JANUARY 2019, THE SPARK PLUGS FAILED AND THE DEALERSHIP REFUSED TO COVER THE REPAIR. SECOND COMPLAINT FILED WITH HYUNDAI CORPORATE, AND CURRENTLY WE ARE DISPUTING IF HYUNDAI SHOULD COVER THE REPAIR COST. UPON PURCHASING THIS VEHICLE, THE DEALERSHIP NEVER DISCLOSED THE 2014 RECALL FOR THIS VEHICLE'S ELECTRICAL SYSTEM FAILURE. THE GASKET HAS FAILED AT LEAST TWICE SINCE I HAVE OWNED THE VEHICLE AND THE ALTERNATOR, SPARK PLUGS, AND BATTERY HAVE BEEN REPLACED. THE VEHICLE HAS STALLED ON THE HIGHWAY EACH TIME HAVING TO BE TOWED TO WALDORF, HYUNDAI. THE VEHICLE IS A SAFETY HAZARD DUE TO SUDDEN LOSS OF POWER ON MULTIPLE OCCASIONS, AND HAS PROVEN TO BE UNRELIABLE. HYUNDAI DOES NOT HAVE A SOLUTION TO THE RECALL ( 14V415000) IN 2014, AND THE VEHICLE SHOULD HAVE NEVER BEEN SOLD. THE VEHICLE SERVICE RECORDS ARE AVAILABLE AT THE DEALERSHIP.

VEHICLE LOST ALL POWER WHILE DRIVING IN SUBDIVISION WAS UNABLE TO TURN STEERING WHEEL. TOOK TO REPAIR SHOP ADVISED THE ALTERNATOR NEEDED TO BE REPLACED. PAID TO HAVE REPLACED. NOTICED A RECALL ON THE VERACRUZ THAT WAS NEVER ADDRESSED. ON THE NHTSA WEBSITE THE RECALL STATED ALTERNATOR AND GASKET WOULD BE AFFECTED BUT HYUNDAI IS STATING IT IS ONLY FOR THE OIL AND GASKET NOT ALTERNATOR.

TL* THE CONTACT OWNS A 2012 HYUNDAI VERACRUZ. WHILE ATTEMPTING TO START THE IGNITION, THE VEHICLE WOULD NOT START. THE VEHICLE WAS JUMPSTARTED AND DRIVEN TO THE DEALER. MID ISLAND HYUNDAI (1815 MIDDLE COUNTRY RD, CENTEREACH, NY 11720) REPLACED THE BATTERY IN THE VEHICLE, BUT THE FAILURE RECURRED SIX MONTHS LATER. THE DEALER DIAGNOSED THAT OIL WAS LEAKING ONTO THE ALTERNATOR. THE SEAL, ALTERNATOR, AND BATTERY WERE REPLACED IN THE VEHICLE, BUT THE FAILURE RECURRED ONE YEAR LATER. THE VEHICLE WAS TAKEN TO HYUNDAI 112 (2114 NY-112 MEDFORD, NY 11763) WHERE THE SEAL, ALTERNATOR, AND BATTERY WERE REPLACED AGAIN. THE MANUFACTURER WAS CONTACTED AND WAS UNABLE TO ASSIST. THE FAILURE MILEAGE WAS 1,200.

THE FIX FOR RECALL NHTSA CAMPAIGN NUMBER: 14V415000 FAILED IN LESS THAN TWO YEARS. THE HEAD GASKET LEAK APPARENTLY RETURNED AND CREATED AN ALTERNATOR FAILURE THAT LED TO A LOSS OF POWER AND ACCELERATION ON THE HIGHWAY AND EVENTUAL STALL OUT. THE VEHICLE WAS REPAIRED, BUT I INCURRED COSTS ASSOCIATED WITH A NEW BATTERY AND THE DEDUCTIBLE ON MY SERVICE CONTRACT. THE RESOLUTION OF THE RECALL NEEDS TO BE INVESTIGATED FOR FAILURE.

JULY 2014: EXPERIENCED SUDDEN PROGRESSIVE ELECTRICAL FAILURE WHILE DRIVING. DISCOVERED ALTERNATOR FOULED BY LEAKING OIL. VALVE COVER GASKET, ALTERNATOR REPLACED AT DEALERSHIP. REC'D NOTICE OF RECALL 121. JANUARY 2015: RECALL REPAIRS WERE APPLIED. JUNE 2016: PROBLEM RECURRED AS BEFORE. GASKET & ALTERNATOR AGAIN REPLACED. ALTHOUGH REPAIR/REPLACEMENT DONE, HYUNDAI REFUSES TO OFFER ANY OTHER REMEDY OR EXTEND WARRANTY.