2012 Hyundai Veracruz

Bought car, it was a recall on the vehicle got it fixed then the ESC code came on, stops the car while driving & smoking from rear driver wheel, took to Hyundai was told I needed to get wheel speed sensor, CV axle & valve cover gasket replaced, got it done then it was the starter, radiator , got it fixed , then it started slowing down while driving putting the car in limp mode now I need a new engine .

The contact owns a 2012 Hyundai Veracruz. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, several unknown warning lights illuminated, and the vehicle then stalled. The vehicle was pushed back to the residence. The contact stated that an independent mechanic diagnosed the vehicle and determined that there was an oil leak around the alternator which caused the alternator failure. The dealer was made aware of the failure and informed the contact that the earliest appointment to repair the vehicle was July 2, 2024. The manufacturer was made aware of the failure and confirmed the estimated date for the repair. The failure mileage was approximately 239,382. VIN tool confirms parts not available.

The contact owns a 2012 Hyundai Veracruz. The contact stated that after picking up the vehicle from the dealer, the contact became aware that the battery warning light was illuminated. The contact stated that the battery warning light disappeared when the A/C was turned on. The local dealer where the vehicle was serviced under NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) was contacted, and stated that the failure was not related to the repair recall. The contact stated the technician cleaned the engine and the insulation on the cables fractured due to age and brittleness. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 186,000.

The contact owns a 2012 Hyundai Veracruz. The contact stated that the vehicle had been repaired under NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling) over a year ago. The contact stated that once the recall was completed, the vehicle experienced failures with the main battery. The contact stated that the battery needed to be jumpstarted on several occasions. The vehicle was taken to an independent mechanic to be diagnosed. The mechanic advised the contact that the alternator and ignition systems were functional. The contact stated no warning light was illuminated. The contact stated that the battery had been replaced more than five times however, the cause of the failure could not be determined. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 70,000.

The contact owns a 2012 Hyundai Veracruz. The contact stated while attempting to start the vehicle, the vehicle failed to start. The contact stated that there was no sound of the starter motor. The contact stated there was no warning light illuminated. The contact had the vehicle towed to the residence. The contact called an independent mechanic who diagnosed that the starter motor needed to be replaced. The vehicle would not restart, and the vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was 151,428.

The contact owns a 2012 Hyundai Veracruz. The contact received notification of NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling) and took the vehicle to the dealer for the recall repair. Upon return of the vehicle, the contact was unable to start the vehicle. The contact was informed that the vehicle had sat for a while and the battery was drained and needed to be recharged. After the recall repair, the vehicle operated as needed for one day and would fail to restart the following day. The contact had the battery replaced; however, the failure persisted. The manufacturer was notified of the failure and the contact was given a case number. The vehicle was not repaired. The failure mileage was 119,294.

My vehicle was under a recall. The engine lights started going off so I immediately turned around and headed back home. By the time I got home, my vehicle was close to stalling. It would not go beyond 3rd gear and would not go into reverse. I parked it on the street in front of my home and the vehicle stalled do to a failed alternator. The vehicle was towed to the dealer. The dealer honored only part of the recall. They replaced the valve gasket/T Joint but they would not replace the alternator because "it was not oil soaked". The alternator was previously replaced under the first recall and it is clear that this second alternator failed and should have been replaced as part of this second recall. My issue is that HYUNDAI IS NOT HONORING THE RECALL. I was forced to pay out of pocket $996.94 to have my alternator replaced. I have contacted the Hyundai Customer Care Center multiple times since November 2021 regarding this issue. I'm seeking that they honor the recall by reimbursing me but they have not followed up.

In 2018 I had to replace my alternator as it failed while at a stop light. My dash warning lights illuminated so I pulled over to the curb and turned the vehicle off. I was not able to start the car back up and had to have it towed home. I noticed that there is evidence of oil leaking again… it is over the alternator as well as other parts under the hood. I also notice oil in my driveway where I park my car. I am concerned that the alternator will fail again as Hyundai still have no remedy for the issue.

My vehicle (2012 Veracruz) is currently under Recall Campaign #197 for Hyundai. This INCOMPLETE recall has been in place since November 2020 with NO SOLUTION PROVIDED yet as of July 2021. I have owned this vehicle for six years, and have already had to replace the alternator TWICE (2015 & 2019) due to the very same issue with the oil leak on the alternator. I 2019, my Veracruz DIED in the MIDDLE OF THE ROAD when the alternator suddenly went out. I was the EXACT SERIOUS SAFETY RISK indicated in this current Recall #197. I am now the mother of a newborn baby and two year old son. This is our primary family vehicle. We ARE UNABLE to rely on it as a safe and dependable vehicle for our family because of the OPEN and INCOMPLETE recall. The dealership has told me that I have to pay out of pocket for any diagnostic and repair at this point, even if tied to the recall. (I can apply later for reimbursement.) I want Hyundai to give a time expected for a solution to this recall IMMEDIATELY or I want Hyundai/dealership to pay for any diagnostic and repair services that may be related to this recall #197 and alternator issue. This is UNACCEPTABLE. I have contacted Hyundai Customer Care and been told that since my car is out of warranty, I must pay for any diagnostic and repair for alternator issues. Again, UNACCEPTABLE when I am receiving monthly notices from Hyundai that there is a clear alternator problem and safety concern. When is the solution to this recall going to be provided? When will this company accept liability for this issue?

THE CAR WILL NOT START. IGNITION SWITCH DOES NOT ACTIVATE. THIS HAPPENS MOSTLY AFTER SITTING OVER NIGHT AND ON LONG TRIPS. A FEW TIMES IT STARTED AFTER HAVING THE BATTERY CHARGED FROM ANOTHER CAR. SOMETIMES IT STARTS AFTER 10 MINUTES OF TRYING TO START IT. IT HAPPENED ROUTINELY ON A 2000 MILE ROAD TRIP. 3 HYUNDAI DEALERS COULD NOT FIND AN ANSWER. IT HAPPENED RARELY FOR 4 MONTHS UNTIL THE RETURN 2000 MILE ROAD TRIP.