2010 Hyundai Veracruz

ON 4/23/21, I WENT TO START THE VEHICLE (WHICH IS OUR ONLY VEHICLE TO TRANSPORT OUR CHILDREN), BUT IT DID NOT START AS IF THE BATTERY WAS DEAD. MY HUSBAND TRIED TO JUMP THE VEHICLE, BUT IT DIED AS SOON AS JUMPER PACK WAS TAKEN OFF. LATER THAT DAY, MY BABY BECAME VERY ILL AND WE HAD TO GO TO URGENT CARE. MY HUSBAND ONLY HAS A WORK VAN THAT DOES NOT HAVE SEATS TO TRANSPORT PASSENGERS, SO HE PUT THE CAR ON A CHARGER FOR A BIT AND THE CAR STARTED. WHILE ON THE HIGHWAY, THE VEHICLE SUDDENLY LOST POWER, BUT WE WERE ABLE TO COAST OFF THE HIGHWAY ONTO AN EXIT. WE JUMPED THE CAR WITH A JUMPER PACK AND MADE IT TO THE URGENT CARE. ON THE WAY HOME, WE WERE ABLE TO JUMP THE CAR WITH THE JUMPER PACK TO GET IT STARTED, BUT THE VEHICLE ONCE AGAIN LOST POWER ON THE HIGHWAY. WE THEN TRIED TO STAY OFF THE HIGHWAY, BUT THE VEHICLE KEPT LOSING POWER AND WE HAD TO JUMP IT EVERY TIME WE HAD TO STOP, WHICH LEFT US BLOCKING TRAFFIC MULTIPLE TIMES. WE WERE ABLE TO JUMP THE CAR AND GET IT INTO A PARKING LOT, BUT THE CAR WOULD NOT START WITH A JUMP AFTER THAT. WE HAD TO LEAVE THE VEHICLE IN A PARKING LOT FROM 4/23/21 UNTIL 4/25/21, WHEN MY HUSBAND WAS ABLE TO USE HIS WORK VAN AND A CAR TRAILER TO TOW THE CAR TO THE HYUNDAI DEALERSHIP. HE LOOKED AT THE CAR WHEN HE DROPPED IT OFF AND THE ALTERNATOR WAS COVERED IN OIL, WHICH CAUSED IT TO GO OUT SUDDENLY. THERE IS A CURRENT HYUNDAI RECALL ON THE CAR OVER THE ISSUE, BUT THERE IS NO FIX. THE DEALERSHIP SAID WE HAVE TO PAY FOR REPAIRS OUT OF POCKET AND HOPEFULLY GET REIMBURSED LATER. THIS IS A LARGE UNEXPECTED EXPENSE WHEN WE ARE ALREADY DEALING WITH EMPLOYMENT ISSUES RELATED TO COVID-19. THANKFULLY, NO ONE WAS INJURED OVER THIS MAJOR SAFETY ISSUE WHILE LOSING POWER ON THE HIGHWAY AND CITY STREETS. MANUFACTURER RECALL NUMBER 197 NHTSA RECALL NUMBER 20V705000 PER NHTSA.GOV WEBSITE

SAFETY RECALL 121 OCCURRED SEVERAL YEARS AGO - BUT IT IS RELATED TO MORE RECENT HYUNDAI RECALL #197. THIS IS A PROBLEM WITH AN OIL LEAK ON ALTERNATOR, BOTH OF WHICH HAVE OCCURRED ON MY HYUNDAI VERACRUZ. I HAD TO HAVE THE ISSUES CORRECTED AND PARTS REPLACED AT CONSIDERABLE EXPENSE. SO I FILED A CLAIM FOR REIMBURSEMENT WITH HYUNDAI BACK IN JANUARY, 2021 -- CASE #17645814. THIS CLAIM HAS BEEN DELAYED EXCESSIVELY AND MY FOLLOW-UP ATTEMPTS TO CONTACT HYUNDAI HAVE BEEN IGNORED!

TL* THE CONTACT OWNS A 2010 HYUNDAI VERACRUZ. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO FORTH MILL HYUNDAI (805 GOLD HILL ROAD, FORT MILL, SC 29708, (855)548-7540 TO BE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 20V705000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE REPAIR FAILED TO FIX THE VEHICLE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE SEAT BELT WARNING LIGHT ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO THE RESIDENCE. THE BATTERY WAS REPLACED. THE VEHICLE WAS INSPECTED BY THREE INDEPENDENT MECHANICS. THE CONTACT WAS INFORMED THAT ENGINE OIL HAD LEAKED ONTO THE ALTERNATOR. THE CONTACT STATED THAT THE VEHICLE STALLED AFTER THE BATTERY WAS REPLACED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER TO BE INSPECTED. THE MECHANIC WAS UNABLE TO FIND AN ISSUE WITH THE ALTERNATOR. THE MECHANIC CLEANED THE COILS AND REPLACED THE GASKETS HOWEVER, THE REPAIR FAILED TO FIX THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 222,978.

TL* THE CONTACT OWNS A 2010 HYUNDAI VERACRUZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V705000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT WHILE DRIVING, HE DETECTED A BURNING OIL ODOR. THE CONTACT INSPECTED THE ENGINE COMPARTMENT, AND SAW OIL LEAKING ONTO THE ALTERNATOR. THE VEHICLE WAS TAKEN TO CAPITAL HYUNDAI MONTGOMERY SERVICE CENTER (2820 EASTERN BLVD, MONTGOMERY, AL 36116) AND WAS DIAGNOSED AS A VALVE COVER GASKET FAILURE, HOWEVER, THE DEALER INFORMED THE CONTACT THAT PARTS WERE NOT AVAILABLE FOR THE REPAIR AND HE WILL BE CONTACTED ONCE PARTS WERE AVAILABLE. THE DEALER ALSO EMAILED THE MANUFACTURER PICTURES OF THE OIL LEAK ON THE ALTERNATOR AND THE DIAGNOSTIC FAILURE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE FAILURE MILEAGE WAS 141,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2010 HYUNDAI VERACRUZ. THE CONTACT STATED WHILE DRIVING 45 MPH, THE VEHICLE LEAKED OIL CAUSING THE VEHICLE TO STALL. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT RELATED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 20V705000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS TAKEN TO BERT OGDEN HYUNDAI (8621 W EXPY 83, HARLINGEN, TX 78552) WHERE IT WAS DIAGNOSED AND THE CONTACT WAS INFORMED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED FOUR TIMES HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE AND INFORMED THE CONTACT THAT THE ISSUE WAS RELATED TO A RECALL AND THAT A REMEDY WAS BEING FORMULATED. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.

TL* THE CONTACT OWNS A 2010 HYUNDAI VERACRUZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V705000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO STIVERS HYUNDAI (101 NEWLAND RD, COLUMBIA, SC 29229, (803) 788-6800) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH MERGING ONTO INTERSTATE WHEN THE LIGHTS BEGAN TO FLICKER, THE WINDSHIELD WIPERS CEASED, AND THE HEADLAMPS SUDDENLY SHUT-OFF. THE CONTACT STATED THAT THE HEADLAMPS ILLUMINATED AND WORK AS DESIGNED. THE CONTACT WENT TO A LOCAL GAS STATION HOWEVER, WHILE ATTEMPTING TO DRIVE THE VEHICLE THE VEHICLE FAILED TO RESPOND. THE VEHICLE WAS TOWED TO THE SAME DEALER AND THE CONTACT WAS INFORMED THAT THERE WAS OIL LEAKING ONTO THE ALTERNATOR CAUSING THE BATTERY TO NOT BE CHARGED CORRECTLY. THE APPROXIMATE FAILURE MILEAGE WAS 154,925. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2010 HYUNDAI VERACRUZ. THE CONTACT STATED WHILE DRIVING AT 25 MPH, WHEN THE VEHICLE BEGAN TO STALL AND MULTIPLE UNKNOWN WARNING LIGHTS WERE ILLUMINATED. THE CONTACT WAS ABLE TO DRIVE TO HER RESIDENCE. THE CONTACT STATED SHORTLY AFTER SHE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V705000 ( ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED TO MITCHELL HYUNDAI (1600 E PARK AVE, ENTERPRISE, AL 36330; (334) 650-6768) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 153,418. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2010 HYUNDAI VERACRUZ. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT ENGINE OIL LEAKED FROM THE OIL PAN UNTO THE ALTERNATOR, AND THAT THE OIL PAN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 192,000.

TL* THE CONTACT OWNS A 2010 HYUNDAI VERACRUZ. THE CONTACT STATED THAT WHILE IN REVERSE IN THE PROCESS OF TURNING THE VEHICLE AROUND FROM A HILL, THE FRONT PASSENGER NOTICED THAT THERE WAS SMOKE COMING FROM UNDER THE HOOD OF THE VEHICLE. BOTH THE DRIVER AND FRONT PASSENGER EXITED THE VEHICLE AND WITHIN MINUTES THERE WAS A FIRE UNDER THE HOOD. THE FIRE DEPARTMENT EXTINGUISHED. A POLICE AND FIRE REPORT WERE FILED. NO INJURIES WERE SUSTAINED. HE CONTACT MENTIONED THAT DUE TO THE FIRE, THE DASHBOARD MELTED, RUBBER HOSES BURNED, WINDSHIELD FRACTURED AND THE FRONT SEATS MELTED. THE VEHICLE AT THE TIME OF THE FAILURE WAS NEAR A CAMPUS DORMITORY AND WAS TOWED TO THE CAMPUS PARKING LOT WHERE IT REMAINED. THE DEALER WAS NOT CONTACTED. THE NATIONAL CONSUMER AFFAIRS DEPARTMENT CALLED THE CONTACT AND REQUESTED SEVERAL INFORMATION SUCH AS A COPY OF THE TITLE, COPY OF THE CURRENT REGISTRATION, INSPECTION AUTHORIZATION FORM, OWNERS DRIVERS LICENSE, LIST OF ITEMS LOST IN THE FIRE, INSURANCE ADJUSTERS NAME/PHONE NUMBER/CLAIM NUMBER, AND PHOTOS/VIDEO OF THE INCIDENT. THE CONTACT HAD NOT CALLED THE MANUFACTURER DIRECTLY. THE APPROXIMATE FAILURE MILEAGE WAS NOT AVAILABLE. *TT*JB

AFTER HAVING MY VALVE COVERS FIXED 2 X'S FOR LEAKING UNDER WARRANTY/RECALL IT STARTED LEAKING A 3RD TIME AND FINALLY LEAD TO ENGINE FAILURE WHILE AT THE DEALER TO BE FIXED AT 101143 MILES 11/2017. THE TRANSMISSION STARTED SLIPPING INTERMITTENTLY ABOUT THIS TIME ALSO. DEALER SAID TRANS NEEDED REPLACING. AFTER A LOT OF ARGUING AND RESTLESS NIGHTS; THE DEALER COVERED A REMANUFACTURED SHORT BLOCK. I HAD TOO COVER EVERYTHING ELSE, $4200. A LITTLE OVER A YEAR LATTER THE ENGINE STARTED MAKING UNPLEASANT NOISES FOR 10-15 SEC ON A COLD START. DEALER SAYS THESE ARE "NORMAL ENGINE NOISES" AND I GOT ABOUT 5-10 MILES FROM THE DEALER AND THE OIL LIGHT CAME ON AND THE ENGINE MADE KNOCKING NOISES INTERMITTENTLY. I HAD THE CAR TOWED TO A DIFFERENT DEALER IMMEDIATELY. OIL PUMP BAD AND NEEDS ANOTHER ENGINE. SAME ENGINE HAS BEEN RECALLED BY HYUNDAI FROM 2011-2014 FOR PREMATURE FAILURES, BUT NOT THE 2010. I HAVE TWO MUCH OLDER NON-HYUNDAI CARS WITH CLOSE TO 200K MILES ON THEM AND I DON'T HAVE ISSUES LIKE THIS AT ALL.