2009 Hyundai Veracruz

I was driving home from work after picking my [XXX] daughter up from school. The car started making a noise I hadn’t heard before while I was traveling on [XXX] in Huntsville, AL. I got off at the nearest exit to take it to the place that changes my oil. The car didn’t travel more than a few miles before the oil light flashed and car just shut off and wouldn’t start in the second to far right lane of [XXX] It was busy rush-hour traffic and I had to contact AAA for towing as well as non-emergency police to avoid being rear-ended. The police arrived within 15 minutes and the tow truck within 45 minutes. While I waited, I contacted the place that performs my oil changes and was advised that there’s a class action lawsuit against Hyundai for the known issue of engine failure with my vehicle and they advised I have it towed to dealership for repair under the lawsuit. The next day, a mechanic contacted my ex-husband (who contacted AAA for towing of the vehicle) to advise it would be 2 days before diagnosis could occur. I called Friday, November 8th and was told vehicle is past warranty (at 161,000 miles); no appointment was made so would take several weeks to diagnose and I needed to pay $155.99 for diagnosis. I explained details shared with me about lawsuit and was told my vehicle wasn’t included. I contacted Hyundai Corporate and was told the same but advised that they are aware of oil consumption issues which could cause engine failure and asked that they do the right thing and repair vehicle. Claim#[XXX] was provided and I was told to wait for Case Manager to call within 2 business days. It is unfair of these manufacturers to take advantage of unknowing consumers who aren’t mechanics and have vehicles serviced as they should. It’s also unfair to expect those consumers to not trust the information shared by the mechanics servicing the vehicle. I want the vehicle repaired or to receive a check for value of vehicle. It’s fair. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B

The contact owns a 2009 Hyundai Veracruz. The contact received notification of NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the charging system for the vehicle was not charging correctly. The approximate failure mileage was 110,000. Parts distribution disconnect.

The contact owns 2009 Hyundai Veracruz. The contact took the vehicle to the dealer for NHTSA Campaign Number: 20V705000 (ENGINE AND ENGINE COOLING) completed and was told that the parts were not available to apply the remedy. The contact was told that he would be contacted by the dealer when the parts arrived. The contact called the dealer on a consistent basis for months and the dealer advised that they have no date for when the parts will be available. The vehicle was not repaired. The manufacturer had been informed of the issue.

The contact owns a 2009 Hyundai Veracruz. The contact received a notification of NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The vehicle was taken to the dealer and it was confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2009 Hyundai Veracruz. The contact stated that while driving at 40-45 MPH, the ABS warning light, seatbelt warning light, and other unknown warning lights illuminated, and the vehicle stalled. The contact veered to the side of the road but could not restart the vehicle. The vehicle was towed to an independent mechanic who diagnosed that the alternator needed to be replaced. The contact stated that the vehicle was repaired; however, the failure reoccurred while driving. The vehicle was towed to the same independent mechanic who replaced the alternator a second time; however, the failure reoccurred. The contact received a recall notification for NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling). The vehicle was towed to the dealer; however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated that the vehicle remained at the dealer for four months. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and informed the contact that parts for the recall repair were not yet available. A case was opened. The vehicle was not repaired. The failure mileage was approximately 135,000. Parts distribution disconnect.

The contact owns a 2009 Hyundai Veracruz. The contact received a recall notification for NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated upon starting the vehicle, the vehicle inadvertently lost power. The contact was unable to restart the vehicle after several attempts. The independent mechanic came to the contact's residence and diagnosed that the battery needed to be replaced. The battery was replaced, and the vehicle restarted. The alternator warning light illuminated. The independent mechanic advised the contact to get the vehicle towed to the dealer as the alternator had failed. The vehicle was towed to the dealer who diagnosed that the oil leak from the front cylinder bank valve cover gasket had caused the alternator to fail. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and a case was filed. The vehicle was not repaired. The approximate failure mileage was 54,000. Parts distribution disconnect.

I have received three recall letters form Hyundai VeraCruz regarding an interim recall in January 2021, March 2021 and May 2021. I had the vehicle in for mechanical repairs to the rear brake system in Late February 2021 and was informed there was several leaks noted at the time. Within the next few weeks, I noted that when accelerating onto the highway that the battery light, security light and seatbelt light would flash for about 10 seconds but then go off. . I waited to hear on a repair solution from Hyundai but only received another interim letter in March. In the end of April, I had spoken to the dealership where I purchased the vehicle ,Auto Warehouse of Brighton, and was told Hyundai would have to repair due to the recall. I have contacted three Hyundai service centers and have been told that they are unable to repair under the recall as there has not been a remedy for the recall. On Sunday, May 30, the vehicle was making an odd noise and I asked a mechanic friend to look at it. While inspecting, he stated the bearings in the alternator seized. The vehicle is now not functional, Hyundai Customer Care cannot provide a possible date for the recall to be remedied. This recall has been going on now since November 2020 and is unresolved. I am without a vehicle due to this and have not been provided any possible timeline when the issue may be resolved.

TL* THE CONTACT OWNS A 2009 HYUNDAI VERACRUZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V705000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED LIBERTY HYUNDAI (305 NJ-17, MAHWAH, NJ 07430, (201)529-2400) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2009 HYUNDAI VERACRUZ. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE HEADLIGHTS STARTED TO DIM AS THE VEHICLE BEGAN TO STALL WITHOUT WARNING. THE CONTACT WAS ABLE TO COAST THE VEHICLE INTO A SERVICE CENTER HOWEVER, THE MECHANIC WAS UNABLE TO DIAGNOSE THE FAILURE. THE CONTACT THEN HAD THE VEHICLE TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE VEHICLE WITH A DEFECTIVE ALTERNATOR DUE TO OIL LEAKAGE FROM THE ENGINE. THE CONTACT THEN RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V705000 (ENGINE AND ENGINE COOLING) WHICH SHE LINKED TO THE FAILURE. NEITHER THE MANUFACTURER NOR THE DEALER WERE NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 189,000.