2020 Hyundai Tucson

Dealer completed update 9C2 Theta 2 emissions update. After update, the car sputters slightly and increased noise is heard from the tailpipe. Customer returned to dealer after driving the car in different temps and noted the above complaint. Dealer verified the complaint but continues to take no responsibility for the fault on the repair receipt by writing condition is “normal” and recommending “customer to allow vehicle to properly warm up for one to three minutes prior to driving.” The last line of the service record indicates “no problem found at this time.” A template letter from Hyundai was attached to the repair record. Hyundai may be instructing dealers to not document problems in the service records assumably so they will not be liable for future litigation. It should be noted that owner was previously denied payment on their 2017 Hyundai Tucson due to lack of documentation by the dealer to prove the case with prior class action lawsuit despite years of verbal complaints to the service staff. Dealer may be intentionally not documenting or taking responsibility for systematic failures in the Tucson in service records. This may be on the direction of Hyundai corporate. 2020 Hyundai Tucson continues to sputter periodically during normal driving conditions. Car is parked in an attached garage making a 1 to 3 minute warm-up time-consuming and possibly unsafe. This required warm up should not be considered normal as indicated on the repair record. Hyundai should take responsibility for their shortcomings and allow proper documentation on service records rather than pushing the fault on the owners. As with previous Tucson complaints, the dealer continues to indicate the problems are the result of owner actions not internal failures.

I went to Thompson Automotive to finance a vehicle and within a month and half my engine blew. There were no engine lights, no lost of oil, no warning, no signs of any error, before this series of malfunctions took affect. I was on my way to the dealership and my car being slowing down to a complete stop as I was getting off the highway ramp. I was traveling at the speed of 25mph, when the car started to make loud noises that I never heard before that day, and completely shut down in front of a huge tractor trailer in traffic. The dealership has had my car since 6/7/24. Now the car has about 85,000 miles on it. I have to pay another $3,000 for my portion to get a new engine. Which is outrageous considering I just agreed to pay $19,990. I am highly disappointed that I lost my job and everything behind this horrific situation that actually feels like a set from the beginning. Now that I’m reading all the comments and unfortunate but very similar situation everyone is suffering from with the particular car. I can’t fathom why it’s still on the market to be purchase for consumers with these major and potentially deadly problems.

Had for a year. 6 months ago, started sputtering, surging, slowing and dying on a regular basis. Have had it shop at Chapman used in Tucson, AZ and Lawley Hyundai in Sierra Vista Arizona 3 times. Chaan couldn't repair, so we went to Lawley. The mechanism there keep saying they cannot reproduce! The engine malfunctions 3-4 time during any drive we do. Has been going on for 6 months.

The vehicle is a 2020 Hyundai Tucson with AWD. Current mileage of the vehicle is 58,309. In the last 10K miles, there have had 4 separate instances of a sustained flashing check engine light that has put the car into limp mode. Since the first instance, a knock sensor, catalytic converter, and spark plug coil, among other things, have been replaced. However, the issues persist and have yet to be resolved. The engine continues to misfire, resulting in dangerous driving situations. Most recently (XXX) the car went into limp mode on an interstate highway where the vehicle was unable to accelerate and could not exceed 2000 RPMs. The code scanner read P1326 - Glow Relay Short Circuit. This was just a week after the vehicle was towed to McGovern Hyundai in Brockton, due to the car being in limp mode (XXX) and the vehicle was given a clean bill of health. I was told that there was no cause for concern and the code was cleared. I’m extremely concerned about this issue with the vehicle and don’t feel that it is safe to drive, especially when it loses power on the highway. The vehicle is insured, but has not been inspected by an insurer. Nor has the vehicle been inspected by police. The car has been inspected by the dealership, but that have not produced any findings. The car is certainly available for inspection upon request. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)