2018 Hyundai Tucson

TL* THE CONTACT OWNS A 2018 HYUNDAI TUCSON. ON SEVERAL OCCASIONS, WHILE DRIVING APPROXIMATELY 1 MPH AND ATTEMPTING TO MAKE A LEFT TURN, THE ACCELERATOR PEDAL WAS DEPRESSED; HOWEVER, THE VEHICLE FAILED TO RESPOND. THE CONTACT STATED THAT THE ACCELERATOR PEDAL WAS PUMPED 5-6 TIMES BEFORE THE VEHICLE RESPONDED. THE VEHICLE WAS TAKEN TO FAULKNER HYUNDAI (11500 ROOSEVELT BLVD, PHILADELPHIA, PA 19116, (215) 673-7462) TO BE DIAGNOSED AND THE CONTACT WAS INFORMED THAT THE VEHICLE PERFORMED AS INTENDED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED THREE TIMES. THE CONTACT STATED THAT THE FAILURE ONLY OCCURRED DURING LEFT TURNS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 300.

LEASED A NEW 2018 HYUNDAI TUCSON LIMITED FROM A LOCAL DEALER. NOTED THE HESITATION IN THE ACCELERATION WHEN TEST DRIVING. SALESMEN SAID BRAND NEW ENGINE, GAS, ETC, MOST LIKELY WILL WORK ITS WAY OUT IN DRIVING WITH NEW REFILL OF GAS. NOTICED PROBLEM ALL THE WAY HOME AFTER PURCHASE. CONTACTED DEALER NEXT DAY AFTER FILLING TANK WITH SAME ISSUE, THEIR RESPONSE "ITS A NOTED HYUNDAI USA TUCSON TRANSMISSION ISSUE". THATS IT! REPORTED TO HCA (HYUNDAI CONSUMER AFFAIRS), HAD A CASE NUMBER ASSIGNED VIA AUTOMATED MAIL. NO CALL, NO MAIL FROM ANYONE AT HYUNDAI TO ADDRESS THE ASSIGNED COMPLAINT #. FILED ANOTHER COMPLAINT, RECEIVED A NEW CASE NUMBER, HYUNDAI CONTACTED ME WITH NO INFO ON MY CASE, MY DOCUMENTS SENT OR NO KNOWLEDGE OF THE TRANSMISSION ISSUES WITH THEIR TUSCON 1.6L TURBO, 7 SPEED ENGINE/TRANSMISSIONS. TOOK THEM 3 MONTHS TO FULLY RESPOND TO SECOND CASE NUMBER ASSIGNED DUE TO MANY PHONE CALLS AND MAILS TO THEM ON THE CASE AND NO RESPONSE ON RESOLUTION TO THIS HAZARDOUS ISSUE WITH THE TRANSMISSION. PENDING REGIONAL CASE WORKER TO BE ASSIGNED TO ASSESS THE TRANSMISSION AT THE SAME DEALER WHERE PURCHASED. *DT

I WAS PULLING INTO A PARKING SPOT IN A SHOPPING PARKING LOT AND STEPPED ON THE BRAKE TO STOP, BUT THE BRAKES FAILED AND THE CAR KEPT GOING AND WOULD NOT STOP, ULTIMATELY ROLLING UP OVER THE CURB ONTO THE GRASS AREA AND CRASHED INTO THE CONCRETE LIGHT POST. THE CAR WAS TOWED TO THE HYUNDAI DEALER IN LAGUNA NIGUEL CA 92677 949-485-3700 ( STEVE PACHECO ) SERVICE ADVISOR

WE BOUGHT A BRAND NEW 2018 HYUNDAI TUCSON IN JUNE 2018. IT HAD 1700+ MILES ON IT IN NOVEMBER 2018. WE HAVE A MAJOR PROBLEM WITH THE HEADLIGHTS, WHICH WE NOTED RECENTLY WHILE DRIVING ON SOME DARK ROADS. WE CAN'T SEE DOWN THE ROAD WHEN WE ARE DRIVING ON DARK ROADS. WE CAN'T SEE BENDS IN THE ROAD AHEAD OF US. THE HEADLIGHTS SHINE OUT ABOUT 30 FEET, THEN IT'S PITCH BLACK AFTER THAT. WE HAVE A DIFFICULT TIME JUST FINDING THE ENTRANCE TO OUR DRIVEWAY. WE ARE AFRAID TO DRIVE AT NIGHT BECAUSE IT'S SO DANGEROUS. THE CAR HAS BEEN TAKEN IN TO THE DEALER TWICE & WE ARE TAKING IT BACK FOR THE 3RD TIME. THIS IS A MAJOR SAFETY ISSUE. THE HEADLIGHTS ARE NOT DOING THE JOB & THE DEALER CAN'T SEEM TO FIX IT. AFTER LOOKING ONLINE, THIS SEEMS TO BE A MAJOR PROBLEM WITH HYUNDAI & OTHER BRANDS WITH THE NEW LED LIGHTS. THIS NEEDS TO BE ON A RECALL LIST. PLEASE HELP. ACCIDENT PREVENTION IS CHEAPER THAN A FUNERAL. YOU NEED TO INVESTIGATE THIS. THANK YOU.

WHILE DRIVING AND THEN COMING TO A TEMPORARY STOP SUCH AS WAITING FOR A RED LIGHT TO TURN GREEN OR RIGHT ON RED OR MAKING A LEFT TURN; THEN I STEP ON THE ACCELERATOR TO DRIVE, THEN ABOUT 20 YARDS OR SO INTO THE MOVEMENT OF THE CAR, THE CAR STOPS MOVING BUT THE ENGINE IS STILL RUNNING. IT DELAYS FOR ANYWHERE BETWEEN 2 AND 5 SECONDS, JUST ENOUGH TIME FOR CARS TO BE COMING RIGHT AT YOU. IT HAPPENED TWICE IN ONE WEEK, ONCE THE WEEK BEFORE AND ONCE RECENTLY, THE SAME DAY I TOOK THE CAR BACK TO THE DEALER TO SEE WHAT WAS WRONG. IT HAS HAPPENED HERE AND THERE IN THE SEVERAL MONTHS THAT I HAVE OWNED IT, BUT SEEMS TO BE GETTING MORE PRONOUNCED WHERE I AM NOTICING IT MORE. I ALMOST GOT HIT FROM BEHIND TWICE AND ALMOST GOT "T-BONED" WHEN MAKING A LEFT TURN. THE SERVICE DEPARTMENT SAYS IT DID NOT DO IT WHEN THEY TOOK IT OUT (I TOLD THEM IT DOESN'T DO IT ALL THE TIME AND IT PROBABLY WON'T FOR THEM.) THEY SAID THERE ARE NO BULLETINS OUT OR RECALLS AND NO CODES SHOW UP WHEN THEY TESTED IT. WELL I DID RESEARCH AND FOUND THAT THE TUCSON HAS HAD MANY PAST PROBLEMS LIKE THIS (LITERALLY HUNDREDS, IF NOT THOUSANDS) AND THE MANUFACTURER WAS IGNORING PLEAS FROM DESPERATE OWNERS BECAUSE NOTHING WAS BEING ADDRESSED. HYUNDAI FINALLY ADMITTED TO PROBLEMS WITH THE 2016 AND 17 TUCSONS AND DID A RECALL. I FEEL THAT THIS IS A VERY SERIOUS SAFETY ISSUE, ESPECIALLY WHEN I AM NOW AFRAID TO MAKE LEFT AND RIGHT TURNS KEEPING IN MY MIND THAT THIS CAR IS GOING TO HESITATE, STALL, DELAY, WHATEVER YOU WANT TO CALL IT. 5500 HUNDRED MILES ON IT AND I PAID THOUSANDS OF DOLLARS TO BUY IT, I DON'T FEEL SAFE MAKING TURNS AND FEEL THAT THIS ISSUE NEEDS TO BE ADDRESSED AND QUICKLY BEFORE SOMEONE (I HOPE NOT MYSELF ALSO)) GETS INJURED OR KILLED.

AT TIMES, WHILE DRIVING WITH THE TRANSMISSION IN DRIVE, THE VEHICLE HESITATES TO ACCELERATE AFTER BEING STOPPED, AS AT A RED TRAFFIC SIGNAL. WHEN THIS HAPPENS, PRESSING THE ACCELERATOR PEDAL TO THE FLOOR WILL START THE VEHICLE MOVING FORWARD 'VERY' SLOWLY FOR ABOUT 3 SECONDS, THEN IT WILL TAKE OFF WITH FULL POWER UNTIL ACCELERATOR PEDAL IS LET OFF. WHEN THIS HESITATION OCCURS, THE ENGINE DOES NOT SOUND OR FEEL LIKE IT IS STRAINING, OR MISFIRING AT ALL, IT SEEMS MORE LIKE THE COMPUTER IS NOT SENDING THE ENGINE THE SIGNAL TO REV UP AND GO, HENCE HAVING TO FLOOR IT TO GET IT TO MOVE. THIS CONDITION IS EXTREMELY DANGEROUS, TO THE POINT I AVOID HAVING TO MAKE LEFT TURNS AT TRAFFIC LIGHT INTERSECTIONS, BECAUSE I NEVER KNOW WHEN THE VEHICLE IS GOING TO EXHIBIT THIS BEHAVIOR, BUT THIS CAN HAPPEN WHETHER GOING STRAIGHT, OR MAKING A RIGHT-HAND TURN. THIS VEHICLE ONLY HAS 1,253 MILES AT PRESENT, BUT THIS CONDITION HAS BEEN HAPPENING SINCE IT WAS DRIVEN OFF THE LOT NEW.

AFTER ACQUIRING A LITTLE OVER A MONTH (1167 MILES ON IT) THIS CAR FAILED WHILE I WAS DRIVING ON A MAJOR HIGHWAY AND HAD TO NAVIGATE OVER 4 LANES FROM JUST MOMENTUM - COULD NOT USE MY CELLPHONE AS IT WAS TRYING TO SYNC TO THE CAR WHICH WAS NOW COMPLETELY DEAD. TOWED TO PURCHASING DEALER AND WAS DIAGNOSED AS BAD GROUND WIRE. I AM TERRIFIED TO DRIVE THIS CAR AGAIN, MY PASSENGER AND I COULD HAVE BEEN INJURED OR WORSE.

AROUND 1500 ,ILES THE CAR STARTED TO EITHER STALL COMPLETELY OR "JUMP" FORWARD IN AL DRIVEMODES, TOOK TO DEALERSHIP , THEY SAID IT HAS TO DO WITH TRANSMISSION BEING ESSENTIALLY A STANDARD. THEY TOLD US THEY RESET THE COMPUTER AND IT NEEDS THIS OCCASIONALLY. REALLY NEVER HEARD OF THAT. OUR GASMILEAGE IS ALSO CONSTANLTY GOING DOWN. NOT HAPPY WITH THE CONSTANT SUDDEN ACCELERTION ESPECIALLY WHEN MERGING ONTO INTERSTATES. BOUGHT THIS THING BRAND NEW FEB 2018.

BOUGHT THE CAR NEW FROM DEALER THIS PAST MAY. CAR IS EQUIPPED WITH HIGH INTENSITY DISCHARGE HEADLIGHTS WITH DYNAMIC BENDING LIGHT. WE HAVE NOT DONE MUCH NIGHT DRIVING UNTIL RECENTLY WE DROVE ON THE OPEN HIGHWAY WHERE THERE WASN'T MUCH SURROUNDING LIGHT. WHEN TURNING AROUND A CURVE IN THE HIGHWAY THERE WAS A BLACK BAND ACROSS THE PAVEMENT APPROXIMATELY 100 FEET IN FRONT OF US AND THE EXTENDING WELL PAST THE EDGE OF PAVEMENT. WHEN WE GOT BACK IN TOWN DRIVING DOWN A RESIDENTIAL STREET, THE SOLID BLACK RECTANGLE APPEARED A COUPLE OF HUNDRED FEET IN FRONT OF THE CAR AND APPEARED TO BE TO 2-3 FEET IN HEIGHT. WHEN WE DROVE THROUGH A MORE LIGHTED AREA THERE WAS NO SOLID BLACK RECTANGLE, BUT IT APPEARED SOMEWHAT GRAY WITH 2 INVERTED HALF-MOON SHAPED DARK SPOTS SEEMINGLY IN LINE WITH THE HEADLIGHTS. THE HYUNDAI SERVICE MANAGER SHOWED US ANOTHER CAR, AND IT HAD THE SAME ISSUE WITH THE HEADLIGHTS. IT IS A VERY DANGEROUS CONDITION AND APPARENTLY IS COMING FROM THE ALIGNMENT OF THE DYNAMIC BENDING LIGHT HOUSING. NIGHTTIME VISION IS SEVERELY IMPAIRED ON OUR VEHICLE.

ONCE MY BRAND NEW TUCSON HIT 500 MILES ON IT, IT SUDDENLY UNINTENTIONALLY ACCELERATES WHILE MY FOOT IS ALREADY PRESSING FIRMLY ON THE BREAK PEDAL. THE FIRST TIME, IT HAPPENED AS I WAS APPROACHING THE PEAK OF A HILL. I WAS GOING 25 MPH. MY FOOT WAS ALREADY PRESSING ON THE BREAKS, ANTICIPATING THE DECLINE, WHEN MY CAR JOLTED FORWARD AND TOOK OFF. MY FOOT SLAMMED ON THE BREAKS EVEN HARDER, HOWEVER I WATCHED MY SPEEDOMETER HIT 40 MPH WHILE SIMALTANEOUSLY, MY RPM DECREASED TO 1... (YES, DOWN A HILL.) FOR ABOUT 5-7 SECONDS THE RPM AND SEPPDOMETER WOULD NOT INCREASE OR DECREASE ONCE HITTING 40 MPH AND 1 RPM. I HAD TO LEAN OVER THE WHEEL AND SLAM MY BREAKS TO THE FLOOR BEFORE I REGAINED CONTROL OF THE VEHICLE. ONCE THIS OCCURRED, THE CAR LAGGED, STRUGGLING TO ACCELERATE THROUGHOUT THE REMAINDER OF THE DRIVE (ALL FLAT ROADS). IT IS NOW DAY 5 OF EXPERIENCING THIS, AND IT NOW OCCURS MULTIPLE TIMES EVERY TIME THE VEHICLE IS IN MOTION, WHETHER BREAKS ARE BEING APPLIED PRIOR, OR NOT, REGARDLESS OF THE TYPE OF ROAD I AM ON (FLAT, HILL ETC.) I WAS EXITING A PARKING GARAGE THAT HAD A MEDIOCRE RAMP TO EXIT THE GARAGE. MY VEHICLE WAS GOING 12 MPH WHEN I TURNED RIGHT TO PROCEED DOWN THE RAMP. MY FOOT SLOWLY PRESSED THE BREAK PEDAL, AND MY VEHICLE ACCELERATED TO 28 MPH, AND MAINTAINED THAT SPEED FOR 3 SECONDS, BEFORE RESPONDING TO MY BREAKS. YES, MY FOOT HAD THE BREAKS PRESSED ALL THE WAY DOWN. ANOTHER EXAMPLE, YESTERDAY I WAS ON A FLAT ROAD DRIVING AT 27 MPH WHEN IT SUDDENLY ACCELERATED TO 45 MPH, AND THE RPM DROPPING SUDDENLY FROM 2, TO 1. AFTER A FEW SECONDS OF MY FOOT SLAMMED ON THE BREAKS I REGAINED CONTROL AND PULLED THE CAR OVER. I TURNED THE ENGINE OFF AND WAITED ABOUT 5 MINUTES. WHEN I TURNED IT BACK ON, AND BEGAN DRIVING (3 MINUTES LEFT IN MY DRIVE), THE CAR CONTINUED TO LAG, LUNGE FORWARD, AND COULD NOT REACH SPEEDS HIGHER THAN 30 MPH. THIS CAR IS BRAND NEW.