Door lock actuators have failed causing the doors including driver's door not to be able to be opened. Researched online and there are numerous instances of this defect.
2017 Hyundai Tucson
Owner reports · Recalls · Investigations
More warning signs than most Tucson years
Owner complaints for the 2017 Hyundai Tucson are substantially higher than the model-year median of 180.5.
About this comparison →How this year compares
Owner complaints by model year
Compare all Tucson years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
437 reports with mileage · 647 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Engine. Review the 594 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Power Train. Review the 289 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Vehicle Speed Control. Review the 87 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
1,084 reportsYesterday my rear passenger door on the driver's side stopped opening from the inside and outside. The door was unlocked and not on child lock. There is no way opening this door at the moment! It is a safety concern in case of an emergency and passengers must exit quickly! There are no warning lamps and I read on forums that…
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Yesterday my rear passenger door on the driver's side stopped opening from the inside and outside. The door was unlocked and not on child lock. There is no way opening this door at the moment! It is a safety concern in case of an emergency and passengers must exit quickly! There are no warning lamps and I read on forums that it is a known problem yet Hyundai is charging a fee to diagnose the problem. If this is happening to many vehicles please make it a recall!
When accelerating from a stopped position, the car will sometimes not move forward or will sometimes surge forward at high speed or will at other times move forward but will do so in a jerky uncontrolled manner. Been trying to get the dealer to fix this but I'm told this condition is normal. There's no way this is normal! Whe…
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When accelerating from a stopped position, the car will sometimes not move forward or will sometimes surge forward at high speed or will at other times move forward but will do so in a jerky uncontrolled manner. Been trying to get the dealer to fix this but I'm told this condition is normal. There's no way this is normal! When pulling onto a busy highway I never know if the car will respond to acceleration of not move for several seconds. This car is dangerous and I feel that it's only a matter of time that I will be in an accident because of this condition.
The contact owns a 2017 Hyundai Tucson. The contact received notification of NHTSA campaign number: 20V543000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer and t…
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The contact owns a 2017 Hyundai Tucson. The contact received notification of NHTSA campaign number: 20V543000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer and the manufacturer were made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
THE VEHICLE WOULD START TO MOVE AND THEN FREQUENTLY STALL (ABRUPTLY LOSE POWER) WHEN ACCELERATING TO GO FROM A STOP. IT WAS ESPECIALLY DANGEROUS WHEN MAKING A LEFT TURN, AS IT WOULD STALL IN THE PATH OF ONCOMING VEHICLES. IT WAS ALSO A SERIOUS SAFETY PROBLEM WHEN THE CAR BEHIND MINE WOULD ACCELERATE TO GO, AFTER IT APPEARED I WA…
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THE VEHICLE WOULD START TO MOVE AND THEN FREQUENTLY STALL (ABRUPTLY LOSE POWER) WHEN ACCELERATING TO GO FROM A STOP. IT WAS ESPECIALLY DANGEROUS WHEN MAKING A LEFT TURN, AS IT WOULD STALL IN THE PATH OF ONCOMING VEHICLES. IT WAS ALSO A SERIOUS SAFETY PROBLEM WHEN THE CAR BEHIND MINE WOULD ACCELERATE TO GO, AFTER IT APPEARED I WAS MOVING, AND WOULD THEN NEED TO TAKE EVASIVE ACTION TO NOT REAR-END MY CAR AS IT STALLED MOMENTARILY. AFTER STALLING, THE VEHICLE WOULD EITHER LUNGE FORWARD SUDDENLY, OR I WOULD HAVE TO RELEASE AND QUICKLY REAPPLY THE ACCELERATOR. I ALSO EXPERIENCED THREE OCCASIONS WHEN THE CAR WOULD MOVE FORWARD WHILE IT WAS IN REVERSE GEAR. BOTH OF THOSE ISSUES ALSO CREATED SOME VERY SCARY CLOSE CALLS.
The Turbo is going out which causes the vehicle not to accelerate. The repair shop also mentioned if the Turbo goes out completely it will cause engine damage.
I own a 2017 Hyundai Tucson. While trying to get my elderly Grandmother out of the backseat to her appointment the rear drivers side door failed and would not open. After multiple attempts trying to open from outside and inside my ninety year old Grandmother had to maneuver herself to get out of the other door. This is a safety …
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I own a 2017 Hyundai Tucson. While trying to get my elderly Grandmother out of the backseat to her appointment the rear drivers side door failed and would not open. After multiple attempts trying to open from outside and inside my ninety year old Grandmother had to maneuver herself to get out of the other door. This is a safety issue and Hyundai needs to address it. I have spoke with multiple Hyundai owners whom have experienced the same problem. What if there was an emergency/fire and no access to an available door??? I’m unsure if my service warranty will cover it, I’m scheduled to have it replaced but of course Hyundai is out weeks for appointments. With growing concern and thousands with the same problem this needs to be addressed immediately!
We had a recent onset of issues with our 2017 Tucson Limited Ultimate that is alarming and potentially dangerous. I am most concerned with the safety of my wife and child as this is her primary vehicle. We have a new issue, relating to the door locks - that I would like to address, but would like to give the recent history or e…
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We had a recent onset of issues with our 2017 Tucson Limited Ultimate that is alarming and potentially dangerous. I am most concerned with the safety of my wife and child as this is her primary vehicle. We have a new issue, relating to the door locks - that I would like to address, but would like to give the recent history or events before I get to that. We recently addressed a recall relating to a brake module - a potential fire hazard, as well as failed Turbo that caused a sudden loss of power at a critical time. This could have been a potential wreck, but thankfully it was avoided. Now we are at another safety issue that needs to be addressed with the door locks. This is concerning, inconvenient, and most likely not covered as a recall as it should be. Around 6 months ago there was a sudden power loss and whistling sound from the engine compartment. This happened while entering a turn in a busy intersection, which could have caused an accident. I took it to the dealer, and the problem was diagnosed as a faulty Turbo Charger and required order and replacement. Luckily this was covered on the warranty. The problem was resolved. Then I received a notification of a recall for the Brake Control Module because of the potential of fire in the engine compartment. I scheduled an appointment at my local dealer and had that replaced at no additional cost to me. My local dealership was about to resolve this issue as well. Today, I went to take my daughter to school and the rear passenger door would not open from the outside or the inside. The door lock clicks, but we are not able to exit the vehicle from that side or open the door from the outside. Upon researching on the internet, it's a ongoing issue with the door actuator. https://www.hyundai-forums.com/threads/rear-passenger-door-wont-open.603329/ I scheduled an appointment for Monday, but it is again, a safety issue, and this will not be covered and most likely cost me out of pocket. Can you help?
HYUNDAI TUCSON 2.0L (NU GDI) IS LEAKING ENGINE OIL BETWEEN ENGINE AND TRANSMISION. VEHICLE PREVIOUSLY HAD THE SAME CONDITION AND IT WAS SENT TO DEALERSHIP AROUND NOVEMBER 2019, THEY REMOVED THE TRANSMISSION AND INSTALLED A NEW CRANKSHAFT OIL SEAL. PREVIOUS OIL CHANGE MAINTENTANCE WAS DONE BY A HYUNDAI DEALER AND THEY DIDN'T NOTI…
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HYUNDAI TUCSON 2.0L (NU GDI) IS LEAKING ENGINE OIL BETWEEN ENGINE AND TRANSMISION. VEHICLE PREVIOUSLY HAD THE SAME CONDITION AND IT WAS SENT TO DEALERSHIP AROUND NOVEMBER 2019, THEY REMOVED THE TRANSMISSION AND INSTALLED A NEW CRANKSHAFT OIL SEAL. PREVIOUS OIL CHANGE MAINTENTANCE WAS DONE BY A HYUNDAI DEALER AND THEY DIDN'T NOTIFY THE ISSUE. NOW WHEN I CHECKED THE ENGINE AND TOUCHED THE AREA, I GOT ENGINE OIL. NOW I WILL CHECK HOW I CAN SEND THE CAR TO THE DEALERSHIP BECAUSE I'M HAVING ISSUES WITH THE WARRANTY OF THE CAR BECAUSE IF I GO TO ANOTHER HYUNDAI DEALERSHIP AND THEY CHECK THAT THE CAR WASN'T BOUGHT WITH THEM, THEY GIME ME A EXTREMELLY LONG DATE TO CHECK THE CAR AFTER THAT THEY WON'T FIX. ALSO THEY DON'T LIKE TO GET WARRANTY CLAIMS OR RECALLS DURING WEEKENDS. AND TO MAKE MATTERS WORSE THE DEALER WHERE I BOUGHT IT BRAND NEW AND COMPLETED THE WARRANTY CLAIM (CRANKSHAFT SEAL) HAS CHANGED THE OWNERSHIP AND THEY SAY THAT THE CAR RECORDS DOESN'T APPEAR IN THEIR SYSTEMS. I WOULD NEVER BUY ANOTHER CAR FROM THIS COMPANY AGAIN.
RECALL LETTER HASN'T BEING RECEIVED. DOES APPLY TO MY MODEL. FRIENDS HAVE THE SAME CAR AND RECEIVED A CAR. BY CHECKING VIN NUMBER VEHICLE HAS BEEN ASSEMBLED ON THE SAME LINE AS MY TUCSON.
Official recalls
321V727000 · Engine
Sep 17, 2021
Hyundai Motor America (Hyundai) is recalling certain 2017 Tucson and Sonata Hybrid vehicles. The connecting rod bearings inside the engine may wear prematurely, which can result in engine damage.
Consequence & remedy
Consequence: A damaged engine can increase the risk of a fire or it can cause an engine stall, increasing the risk of a crash.
Remedy: Dealers will inspect the engine. If bearing damage is found, the engine will be replaced. Dealers will also install a software update containing a new Knock Sensor Detection System (KSDS). Repairs will be performed free of charge. Owners were notified of the defect on November 16, 2021. Owner notification letters were mailed January 15, 2022. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 209.
20V543000 · Service Brakes, Hydraulic:antilock/traction Control/electronic Limited Slip:control Unit/module
Sep 4, 2020
Hyundai Motor America (Hyundai) recalled certain 2019-2021 Tucson vehicles on September 4, 2020. On December 30, 2020, Hyundai expanded the recall population, and added certain 2016-2018 Tucson vehicles. The Anti-lock Brake Hydraulic Electronic Control Unit (HECU) could corrode internally and cause an electrical short, possibly resulting in an engine compartment fire.
Consequence & remedy
Consequence: An engine compartment fire can increase the risk of injury or crash.
Remedy: Hyundai will notify owners, and dealers will replace the HECU fuse. For 2019-2021 model years, the Electronic Stability Control (ESC) software will also be updated. Recall repairs will be performed free of charge. Owners are advised to park outside and away from structures as a precaution until the recall repair is complete. The recall began November 2, 2020. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 195.
16V842000 · Electrical System:wiring; Trailer Hitches
Nov 21, 2016
Hyundai Motor America (Hyundai) is recalling certain model year 2016-2017 Tucson vehicles manufactured May 19, 2015, to November 14, 2016, and 2017 Santa Fe vehicles manufactured November 28, 2015, to November 14, 2016. The affected vehicles may be equipped with an accessory trailer hitch wiring harness that, due to a malfunction of the tow hitch module, may result, in the trailer brake lights being constantly illuminated. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, " Lamps, Reflective Devices, and Associated Equipment."
Consequence & remedy
Consequence: If the trailer brake lights stay illuminated while being used, other drivers may be confused, increasing the risk of a crash.
Remedy: Hyundai will notify owners, and dealers will replace the affected accessory trailer hitch wiring harnesses, free of charge. The recall is expected to begin January 13, 2017. Owners may contact Hyundai customer service at 1-800-633-5151. Hyundai's number for this recall is 153.
Additional source detail variants (2)
Trailer Hitches
Hyundai Motor America (Hyundai) is recalling certain model year 2016-2017 Tucson vehicles manufactured May 19, 2015, to November 14, 2016, and 2017 Santa Fe vehicles manufactured November 28, 2015, to November 14, 2016. The affected vehicles may be equipped with an accessory trailer hitch wiring harness that, due to a malfunction of the tow hitch module, may result, in the trailer brake lights being constantly illuminated. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, " Lamps, Reflective Devices, and Associated Equipment."
Consequence: If the trailer brake lights stay illuminated while being used, other drivers may be confused, increasing the risk of a crash.
Remedy: Hyundai will notify owners, and dealers will replace the affected accessory trailer hitch wiring harnesses, free of charge. The recall is expected to begin January 13, 2017. Owners may contact Hyundai customer service at 1-800-633-5151. Hyundai's number for this recall is 153.
Electrical System:wiring
Hyundai Motor America (Hyundai) is recalling certain model year 2016-2017 Tucson vehicles manufactured May 19, 2015, to November 14, 2016, and 2017 Santa Fe vehicles manufactured November 28, 2015, to November 14, 2016. The affected vehicles may be equipped with an accessory trailer hitch wiring harness that, due to a malfunction of the tow hitch module, may result, in the trailer brake lights being constantly illuminated. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, " Lamps, Reflective Devices, and Associated Equipment."
Consequence: If the trailer brake lights stay illuminated while being used, other drivers may be confused, increasing the risk of a crash.
Remedy: Hyundai will notify owners, and dealers will replace the affected accessory trailer hitch wiring harnesses, free of charge. The recall is expected to begin January 13, 2017. Owners may contact Hyundai customer service at 1-800-633-5151. Hyundai's number for this recall is 153.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2DP22003 · Loss Of Motive Power
Opened Sep 12, 2022 · Closed Dec 12, 2023
Status: closed (inferred from source dates) · Engine
The National Highway Traffic Safety Administration (NHTSA) received a letter dated July 13, 2022, petitioning the Agency to initiate a safety defect investigation into loss of motive power allegations attributed to oil drain pan assembly failures on certain Hyundai Motor America, Inc. and Kia America, Inc. vehicles spanning Model Years (MY) 2005-2021. The Petitioners cited examples of complaints indicating that the subject vehicles were experiencing rapid loss of engine oil due to oil drain plug back outs, resulting in loss of motive power and/or catastrophic engine damage. Additional complaints were provided which alleged that the oil drain pans lack sufficient structural integrity and are susceptible to cracking. The petition itself can be reviewed at NHTSA.gov under ODI number 11481745. On September 12, 2022, the Office of Defects Investigation (ODI) opened Defect Petition (DP22-003) to evaluate the Petitioners’ request. The Petitioners have provided additional complaints within four supplemental letters dated January 31, 2023, March 21, 2023, May 23, 2023, and August 4, 2023. ODI’s evaluation included the review and analysis of the complaints and supporting information submitted by the Petitioners, as well as additional complaints submitted directly to NHTSA which referenced either the oil drain plug or a crack in the oil pan. After reviewing the available data, ODI has not identified evidence that would support opening a defect investigation into the oil drain pan assemblies of the subject vehicles. Based on a review of the available information, a loss of motive power resulting from an oil drain plug back out has not occurred between the initial sale of a vehicle and the completion of its first oil change. If during an oil change service, a technician fails to remove the existing drain plug gasket before installing a new gasket, it is likely that a proper seal between the drain plug and the oil pan will not be made. An improper seal between the drain plug and oil pan could lead to the backing out on the drain plug, resulting in the sudden loss of oil while driving. Additionally, the provided examples of oil pan cracks were localized to the immediate vicinity of the oil drain plug and/or appeared to be the result of direct-contact with a tool during servicing. There is no information to support that a vehicle-based defect exists relating to the oil pan assembly, and instead the documented incidents are related to the failure to follow the proper maintenance procedures during oil change service. In October 2023, Hyundai published a Technical Service Bulletin (TSB) that provided detailed instructions for oil change service on its gasoline powered vehicles, specifically highlighting the need to remove and replace the existing drain plug gasket prior to reinstalling the drain plug. After a thorough review of the material submitted by the petitioner, the information already in NHTSA's possession, and the potential risks to motor vehicle safety implicated by the petitioners' allegations, NHTSA does not believe that a formal investigation is warranted. Therefore, the petition is denied. A Federal Register Notice (FRN) further detailing NHTSA’s reasons for denial of the petition will be published. The reference numbers for the complaints to NHTSA cited by the petitioner can be found in the petition submission documents in the public file for DP22-003. To review those complaints and the additional complaints ODI added to its evaluation which are cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
EA21003 · Engine Fires
Opened Dec 22, 2021 · Closed Feb 5, 2024
Status: closed (inferred from source dates) · Engine
On March 29, 2019, the Office of Defects Investigation (ODI) opened two Preliminary Evaluations (PE19-003 on Hyundai and PE19-004 on Kia) to broadly investigate incidents of non-crash fires (regardless of origin or operational status of the vehicle) on various model year Hyundai and Kia vehicles. During the PE investigations, Hyundai and Kia issued several recalls to address vehicle fires, including those due to engine failures involving various engine types. The remedies for the engine failure recalls typically involve engine inspection (to detect existing damage), and if necessary, engine replacement. Additionally, both manufacturers have been installing an engine control software modification known as Knock Sensor Detection Software (KSDS) which is intended to detect impending engine failure, alert the driver, and limit engine power (to lessen likelihood of engine failure).KSDS is being installed under recalls and non-safety field actions, and both companies have extended limited engine warranties (see recall files). On December 22, 2021, ODI upgraded PE19-003 and PE19-004 to this Engineering Analysis (EA21-003, covering both Hyundai and Kia) to evaluate the scope of the prior recalls related to engine failures/fires and the efficacy of the recall remedies for the recalls, as well as the long-term viability of related programs and non-safety field actions being conducted by Hyundai and Kia. The former issue involved approximately 550,000 MY 2013 Hyundai Elantra, MY 2011 Kia Sorento, and MY 2012-2015 Kia Rio. The latter issue involved approximately 2.5 million recalled vehicles, which have been identified as displaying potential remedy concerns: Hyundai recalls 15V-568, 17V-226, 20V-746, and 21V-727; and Kia recalls 17V-224, 19V-120, 20V-750, and 21V-844. Regarding the recall scope issue, among all of the scope vehicles identified at EA opening, ODI found only the MY 2011 Kia Sorento vehicles equipped with both the Theta II 2.4L 4-cylinder Multi-Point Injection (MPI) and the Lambda II 3.5L 6-cylinder MPI engines experienced relatively high rates of reported fires. In December 2023, Kia issued recall 23V-877 that will cover about 80,000 MY 2011 Kia Sorento vehicles equipped with the Theta II 2.4L MPI engines. The remedy will involve an inspection, and if necessary, a replacement of the engine, as well as the installation of KSDS. It should be noted that in 2021 these vehicles were included in a KSDS product improvement campaign with warranty extension. For the MY 2011 Sorento vehicles equipped with the Lambda II 3.5L engines, ODI believes that future engine failures/fires involving these vehicles will likely be due to a lax in adhering to the proper or scheduled engine maintenance (regular engine oil changes), rather than a design or manufacturing engine issue. Regarding the issue of the efficacy of the recall remedies, ODI found the majority of the recalled Hyundai and Kia vehicles, by model, experienced lower reported fire rates after the remedies were applied. Furthermore, ODI found that for most vehicles that did not receive the recall remedies, by model, experienced relatively high fire rates. To address this problem, Hyundai informed ODI in December 2023, that it will renotify all of its owners covered by the Hyundai recalls of engine failures/fires every 8 months for the next 3 years. In December 2023, Kia stated that it will renotify the majority of its owners every 8 months for the next 3 years.Several previously recalled Kia models are excluded from the renotification due to their lower reported rates of engine fires. Overall, the renotification actions will help to increase the recall completion rates, thus reduce the frequency of engine fires in the future. In view of the recall action being taken by Kia and renotification actions being taken by both Kia and Hyundai, ODI is closing this Engineering Analysis. Also, both companies have been released from the 2020-iniated Consent Orders (Kia since November 2022 and Hyundai since November 2023). The agency reserves the right to take additional action if warranted by future circumstances. To review the reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
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