2016 Hyundai Tucson

THE CAR RANDOMLY DOES NOT SHIFT INTO FIRST GEAR WHEN ATTEMPTING TO ACCELERATE FROM A STOPPED POSITION. MY HUSBAND AND I HAD BEEN NOTICING THAT THE CAR WOULD SOMETIMES LAG WHEN ATTEMPTING TO ACCELERATE FROM STOPPED AND THEN JUMP FORWARD. WE ALSO NOTICED SIMILAR ISSUES WHEN THE AUTOMATIC TRANSMISSION IS CHANGING FROM FIRST TO SECOND GEAR AND SECOND TO THIRD GEAR. LAST WEEK, MY HUSBAND AND I WERE ENTERING A MAIN ROAD FROM A PARKING LOT. WHEN MY HUSBAND RELEASED THE BREAK AND STEPPED ON THE GAS PEDAL, THE CAR SLOWLY ROLLED FORWARD INTO THE ROAD, BUT DID NOT ACCELERATE EVEN WHEN MY HUSBAND PUSHED THE GAS TO THE FLOOR AND THE CAR REVVED. THE FIRST GEAR DID NOT ENGAGE. MY HUSBAND HAD TO TURN OFF THE CAR AND RESTART THE ENGINE IN ORDER TO GET THE CAR TO MOVE. WE TOOK IT TO THE HYUNDAI DEALERSHIP FOR REPAIR. THEY CLAIMED TO CLEAN SOME CONTACTS AND UPDATE THE SOFTWARE AND SAID THAT THIS FIXES THE PROBLEM, WHICH WAS A KNOWN ISSUE. THE NEXT DAY, WE WERE ONCE AGAIN ENTERING A ROAD FROM A PARKING LOT, AND THE SAME ISSUE OCCURRED. WE TOOK IT BACK TO HYUNDAI AND THE MANAGER SAID THAT THIS IS A KNOWN DEFECT WITH THE DUAL CLUTCH TRANSMISSION OF THIS MODEL OF CAR AND THAT THEY HAD ALREADY PERFORMED 'SOFTWARE UPDATES' ON APPROXIMATELY 70 CARS AT THEIR DEALERSHIP AND ONLY JUST REALIZED THE DAY BEFORE THAT THIS DOESN'T FIX ANYTHING. HE SAID THAT THE CAR WAS NOT SAFE TO DRIVE, HYUNDAI DOES NOT CURRENTLY KNOW HOW TO FIX THE ISSUE, AND THAT THEY WOULD GIVE US A LOANER CAR WHILE HYUNDAI ENGINEERS WORK ON THE PROBLEM. HE SAID THEY MAY HAVE A SOLUTION IN A FEW WEEKS. IN THE MEANTIME, HE CLAIMED THAT THEIR DEALERSHIP WAS NO LONGER SELLING THESE VEHICLES. THESE CARS ARE A SAFETY HAZARD AND IT IS ONLY A MATTER OF TIME BEFORE SOMEONE GETS KILLED. THEY ALL NEED TO BE RECALLED IMMEDIATELY.

IT DOESN'T ALWAYS GO. YOU PUSH THE GAS IT REVS UP AND THEN DOESN'T MOVE. OR MOVES INCREDIBLY SLOW. NOT ALL THE TIME BUT NOT AT GOOD TIMES EITHER. USUALLY HAPPENS AFTER COMING TO A COMPLETE STOP OR IF YOU'D SLOWED DOWN AND GO TO ACCELERATE. STARTED ABOUT A WEEK AFTER I BOUGHT IT AND THE VEHICLE IS NOT MORE THAN 15 DAYS OLD. VERY TERRIFYING WENT TO DEALER AND THEY ACT AS IF THEY ARE NOT EVEN AWARE OF THIS PROBLEM

SHORTLY AFTER DEPARTING FOR WORK IN THE MORNING HOURS AND WHILE TRAVELING ON CITY STREETS, I NOTICED A PROBLEM WITH THE ACCELERATION OF THE CAR FOLLOWING A BRIEF STOP AT A STOP SIGN. THE CAR WAS MOVING, ALTHOUGH IN A VERY SLUGGISH AND UNRESPONSIVE MANNER WHEN DEPRESSING THE GAS PEDAL. IT SEEMED AS THOUGH THE CAR WAS IN THE WRONG GEAR AND STRUGGLING TO GAIN MOMENTUM. I TRIED TO TROUBLE SHOOT THE PROBLEM AS I WAS LOOKING FOR A OPEN PLACE TO PULL OVER TO THE CURB AND I SWITCHED INTO MANUAL MODE WHILE STILL IN MOTION TO SEE WHAT GEAR THE DISPLAY WOULD SHOW... I WAS SURPRISED TO SEE THAT THE "D" REMAINED EVEN THOUGH I TRIED SEVERAL TIMES TO VERIFY THE ACTIVE GEAR THROUGH SEVERAL CYCLES OF SLIGHT ACCELERATION AND DECELERATION. IT SEEMED AS THOUGH THE DCT WAS CONFUSED AND UNABLE TO PROPERLY ACCELERATE THE VEHICLE. THIS IS CLEARLY AN UNSETTLING AND UNPREDICTABLE SAFETY CONCERN AND PROBLEM THAT NEEDS TO BE ADDRESSED WITH THE HIGHEST PRIORITY.

WHILE VEHICLE WAS STATIONARY, WAITING TO MAKE A LEFT TURN ON AN INCLINED SURFACE, I WAITED FOR ONCOMING TRAFFIC TO CLEAR SO I COULD MAKE THE TURN. ONCE TRAFFIC CLEARED, I TRIED TO ACCELERATE, BUT THE VEHICLE WOULD NOT MOVE FORWARD. IN FACT, THE VEHICLE ROLLED BACK ABOUT THREE FEET BEFORE I REALIZED WHAT WAS GOING ON (THE DRIVER BEHIND ME LAID ON THE HORN TOO, THANK GOODNESS). THE TRANSMISSION INDICATOR WAS IN "D" (DRIVE) BUT THE VEHICLE HAD ZERO MOTIVE POWER. THE ENGINE TACHOMETER WAS READING AS HIGH AS 6,500 RPMS BUT THE VEHICLE REMAINED STILL, AND WOULD NOT MOVE UNDER ITS OWN POWER. DESPITE MULTIPLE ATTEMPTS TO ENGAGE THE TRANSMISSION (PARK, THEN DRIVE, THEN PARK, THEN DRIVE), THE VEHICLE REMAINED STALLED IN TRAFFIC. ULTIMATELY, DRIVERS OF THE TWO VEHICLES BEHIND ME HELPED TO PUSH THE CAR ACROSS TWO LANES OF TRAFFIC INTO A PARKING LOT. THE PROBLEM REMAINED. AFTER FINALLY GIVING UP, AND SHUTTING THE CAR OFF AND WAITING APPROXIMATELY 20 MINUTES, I WAS ABLE TO DRIVE THE VEHICLE TO MY HOME, APPROXIMATELY 15 MILES AWAY. I CAME HOME TO DO SOME RESEARCH, ONLY TO FIND THAT THERE ARE MANY, MANY COMPLAINTS ON THE 1.6 LITER TURBO VERSION OF THIS VEHICLE, MOST ARISING FROM THE DUAL-CLUTCH TRANSMISSION (DCT). I HAVE HAD THE VEHICLE FOR FOUR MONTHS, AND I NOW WISH THAT I HAD DONE MORE RESEARCH PRIOR TO MY PURCHASE. I WILL NOT BE DRIVING THIS VEHICLE UNTIL A PROPER REMEDY, REPLACEMENT OR REPAIR CAN BE MADE. SUMMARY: SUDDEN AND COMPLETE LOSS OF MOTIVE POWER.

THE VEHICLE WAS PARKED FOR 8+ HOURS (NICE AND COOL - NO HOT TRANSMISSION). I STARTED IT AND DROVE 1/4 OF A MILE TO A STOP LIGHT. AS SOON AS THE LIGHT WENT GREEN, I PRESSED THE ACCELERATOR, AND THE VEHICLE WOULD NOT MOVE! THE RPMS WERE GOING UP INTO THE 4,000 RANGE, AND IT WOULD NOT SEND ANY POWER TO THE WHEELS. IT BEHAVED AS IF IT HAD THE CLUTCH 99% DEPRESSED, ALMOST AS IF IT WAS IN NEUTRAL. I HAD TO PUT MY HAZARD LIGHTS ON AS FULL-SPEED TRAFFIC WAS BEARING DOWN UPON ME. I TRIED TO SWITCH IT INTO MANUAL MODE, BUT IT IGNORED MY CHOICE. I THEN MOVED IT INTO PARK, AND BACK TO DRIVE, TO NO AVAIL. STILL, IT WOULD NOT TRANSMIT POWER TO THE WHEELS. AFTER ABOUT 60 SECONDS OF BEING HUNG OUT TO DRY, WITH TRAFFIC GOING AROUND ME, AND BEING FEARFUL OF SOMEONE REAR-ENDING ME AT FULL SPEED, IT DECIDED TO APPLY A VERY SMALL AMOUNT OF POWER (LIKE MAYBE 10%), AT VERY HIGH RPMS (4-5K). EVEN WITH GENTLE ACCELERATION, IT VERY SLUGGISHLY MOVED ALONG, FIRST AT 10 MPH, THEN 15 MPH, ETC., SLIPPING THE CLUTCH THE ENTIRE WAY. AFTER ABOUT 2 MILES, THE TRANSMISSION RETURNED TO NORMAL. THE VIDEO POSTED BY ANOTHER USER IS EXACTLY WHAT HAPPENED TO ME. EXCEPTIONS: TEMPERATURE 101, CRUISE OFF, ECO OFF, 7/27/15 @ 4:15 PM EST. HTTPS://WWW.YOUTUBE.COM/WATCH?V=TCVTR_ZCYRS

TL* THE CONTACT OWNS A 2016 HYUNDAI TUCSON. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED STALLING WHEN SHIFTED INTO ECO DRIVE OR SPORT MODE. IN ADDITION, THERE WAS AN ABNORMAL NOISE. THE FAILURES OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS CONFIRMED THAT THE DUAL CONTROL TRANSMISSION CLUTCH OVERHEATED. THE VEHICLE WAS NOT REPAIRED; HOWEVER, THE CONTACT WAS GIVEN A HANDOUT TO SAFELY OPERATE THROUGH THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 900.

WENT TO A HYUNDAI DEALERSHIP TO BUY THE HYUNDAI SANTA FE MODEL. THEY DIDN'T HAVE ONE IN STOCK BUT TOLD ME THAT THE HYUNDAI TUCSON MODEL WAS JUST LIKE THE SANTA FE BUT A SMALLER VERSION. I GOT THE TUCSON VEHICLE AND IN 2 DAYS THE AIR CONDITIONER ONLY BLEW HOT AIR WHILE ON THE HIGHWAY. WHEN I CALLED THE HYUNDAI SERVICE AGENT I WAS TOLD TO ONLY USE THE AIR CONDITIONER ON THE LOWEST FAN. IF I PUT IT ON A HIGHER SETTING IT WILL FREEZE UP AND BLOW ONLY HOT AIR. IT WAS 95 OUT SIDE. LATER I CAME TO A STOP AND WHEN I STEPPED ON THE GAS THE ENGINE REVVED UP BUT THE CAR WOULD NOT GO FORWARD. I LET OFF ON THE GAS AND TRIED AGAIN. THE ENGINE AGAIN REVVED UP FOR ABOUT 6 SECONDS THEN THE CAR LURCHED FORWARD. THE NEXT DAY I HAD PARKED ON A SMALL INCLINE. WHEN I WENT TO LEAVE I: PUT MY FOOT ON THE BRAKE - RELEASED THE PARKING BRAKE - PUT IT INTO DRIVE AND STEPPED ON THE GAS. THE ENGINE REVVED UP BUT DID NOT GO FORWARD, INSTEAD IT ROLLED BACKWARDS ABOUT 6 TO 12 INCHES THEN IT POPPED INTO GEAR AND LURCHED FORWARD. EVERY TIME I DROVE THE CAR I HAD PROBLEMS WITH THAT HYUNDAI TUCSON. I FELT UNSAFE AND WAS WORRIED THAT THERE WOULD BE AN ACCIDENT WITH THE CAR ACTING LIKE IT DID. TOOK THE CAR TO THE DEALERSHIP AND THEY COULD NOT FIND ANYTHING WRONG WITH THE CAR. I LOOKED ON LINE AND FOUND HUNDREDS OF REVIEWS OF THIS VEHICLE ALL STATING THE SAME PROBLEMS I WAS HAVING. SO, I TRADED IN MY 6 DAY OLD TUCSON FOR A SANTA FE - AND I AM VERY HAPPY NOW. THE TUCSON I FELT WAS THE MOST UNSAFE AND UNRELIABLE VEHICLE THAT I HAVE EVER OWNED OR DRIVEN. NO ONE AT THE DEALERSHIP TOLD ME ABOUT THESE KNOWN PROBLEMS AND/OR ISSUES WITH THE DUEL TRANSMISSION SYSTEM. ALL I CAN SAY IS THIS CAR IS A POTENTIAL LIFE THREATENING VEHICLE AND IF HYUNDAI DOES NOT TAKE CARE OF THESE ISSUES THEN THERE IS A HIGH PROBABILITY OF FATALITIES OCCURRING.

INTERMITTENT ISSUES WITH TRANSMISSION. WE RECEIVE MESSAGES STATING THE TRANSMISSION IS OVERHEATED. WE HAVE ALSO EXPERIENCED HIGH RPMS WITH NO FORWARD OR REVERSE MOTION WHEN IN DRIVE AND REVERSE. THE TRANSMISSION WILL NOT ENGAGE AND MOVE THE VEHICLE. THIS HAS HAPPENED ON INCLINES AND WITHIN STOP AND GO TRAFFIC. THIS IS A SAFETY CONCERN BECAUSE WE CAN'T DEPEND ON FORWARD OR REVERSE MOTION WHEN IN DRIVE AND REVERSE.

I PURCHASED MY 2016 HYJNDAI TUCSON NEW AND IN LESS THAN A YEAR IT HAS BEEN SENT TO THE LOCAL HYUNDAI DEALERSHIP VIA TOW TRUCK. EACH TIME IS THE SAME ISSUE, THE VEHICLE WHILE IN DRIVE WILL NOT MOVE FORWARD WHILE THE ACCELERATOR IS PRESSED. THE RPMS WILL REACT TO THE ACCELERATOR, BUT THE VEHICLE WILL NOT MOVE. FIRST, HYUNDAI DEAL SAID IT WAS THE DCT NEEDING UPDATE. SECOND, THERE WAS NO EVIDENCE ONCE IT ARRIVED AT DEALER, BUT I CONTEACT HYUNDAI CORPORATE TO HAVE A MONITORING DEVICE INSTALLED. THEY LEFT IT IN FOR LESS THEN A MONTH. THIRD, JUST OCCURED AND HYUNDAI HAS A NEW CASE ON THE VEHICLE. I INFORMED THEM VIA THE PHONE AND WILL SEND A CERTIFIED LETTER STATING THIS IS THE THIRD AND FINAL TIME, AND I WILL NOT ACCEPT THE VEHICLE BACK DUE TO THE HAZARDS IT CAN CAUSE ON THE ROAD INCLUDING COLLISION, BODILY HARD, AND EVEN DEATH.

THIS ISSUE HAS ONLY HAPPENED WHILE DRIVING ON A CITY STREET. AS I ACCELERATE FROM A STANDING STOP THE ENGINE WILL REV UP TO MATCH THE ACCELERATOR PETAL BUT THE TRANSMISSION WILL NOT ENGAGE. I LET OFF THE PETAL AND ATTEMPT TO MOVE AGAIN WITH NOT LUCK. I SHIFT THE VEHICLE INTO NEUTRAL THEN BACK INTO DRIVE WITH THE SAME RESULTS. AFTER THE THIRD OR FORTH ATTEMPT THE VEHICLE WILL START TO MOVE SLOWLY THEN ACCELERATE RAPIDLY AS THE TRANSMISSION FULLY ENGAGES. THIS IS A 7 MONTH OLD VEHICLE WITH 13K MILES AND THIS ISSUE WAS FIRST NOTICED AT ABOUT THE 10K MARK. THIS ISSUE WAS BROUGHT TO THE DEALERS ATTENTION WHO INFORMED ME THAT THIS WAS KNOW ISSUE WITH THE TUSCON WITH THE NEW 1.6 TURBO AND 7 SPEED DUAL CLUTCH TRANSMISSION. THE DEALER FOLLOWED THE MFG ADVICE TO RESET THE ECM (ENGINE CONTROL MODULE) AND THE TCM (TRANSMISSION CONTROL MODULE) THIS WAS DONE AND WITHIN 100 MILES FOR THE RESET THE ISSUE WAS BACK AND EVEN WORSE. THE VEHICLE IS NO LONGER SAFE TO OPERATE BECAUSE OF THE RANDOMNESS OF THE ISSUE SO THE VEHICLE WAS LEFT AT THE DEALER ON 7-26-2016 AWAITING AN ANSWER FROM HYUNDAI ON A PERMANENT FIX. AS OF 7-26-2016 NO UPDATE OR EVEN ACKNOWLEDGEMENT OF THE ISSUE HAS BEEN RECEIVED BY THE DEALER OR THE OWNER. A COMPLAINT WAS FILED WITH HYUNDAI ON 7-23-2016 AND THE OWNER IS STILL AWAITING A CALL BACK FROM A REPRESENTATIVE OF HYUNDAI AMERICA.