2016 Hyundai Tucson

THIS IS MY SECOND COMPLAINT CONCERNING THIS VEHICLE. MY ORIGINAL COMPLAINT WAS ON 06/27/16 WHERE I STATED THAT THE CAR WILL NEUTRAL OUT WHEN TAKING OFF FROM A STOP. AS SO MANY HAVE SAID IN THERE COMPLAINTS, VEHICLE IS UNSAFE TO DRIVE. ON 7/8/16, I DROPPED MY CAR OFF AT CHAPMAN HYUNDAI WHERE IT SAT FOR 34 DAYS BEING DESTROYED BY THE ELEMENTS OF THE ARIZONA SUN, BEFORE HYUNDAI AMERICA FINALLY RELEASED A SOFTWARE UPDATE. BACK IN MAY, I HAD REQUESTED HYUNDAI REPURCHASE THIS VEHICLE BECAUSE I FELT IT WAS UNSAFE TO DRIVE, WHICH OF COURSE WAS DECLINED. AFTER REQUESTING AN ENGINEER TO PERSONALLY LOOK AT MY VEHICLE, I WAS INFORMED (07/08/16) THAT HYUNDAI IS AWARE OF THE ISSUE AND IS WORKING ON A SOFTWARE UPDATE WITH NO ETA. FINALLY AFTER MY CAR WAS THERE FOR 34 DAYS, THEY INFORMED ME THAT THE UPDATE HAS BEEN PERFORMED AND MY CAR IS OPERATING AS DESIGNED. THIS INFORMATION COMES A FEW DAYS TOO LATE AS ANYTHING PASS THE 30 DAYS IS CONSIDERED LEMON LAW IN ARIZONA. SINCE THE DAY WE DROPPED OFF THE CAR, WE HAVE INSISTED THAT THEY REPURCHASE THIS UNSAFE VEHICLE. ON THE 11TH OF AUGUST, WE WERE INFORMED THAT ARE REQUEST FOR 'REPURCHASE' HAS BEEN APPROVED. ON THE 13TH , I PICKED UP MY VEHICLE AND NOW IT SITS IN MY GARAGE WAITING FOR THE 'REPURCHASE' TO COMPLETE. DON'T LET HYUNDAI GET AWAY WITH THIS, HOLD THEIR FEET TO THE FIRE AND DEMAND THEY REPURCHASE YOUR CAR. THE ISSUE IS SAFETY AND THEY WANT US TO BELIEVE IT'S ALL FIXED WITH A SOFTWARE UPDATE? WHAT ABOUT 34 DAYS MY CAR WAS BEING DESTROYED BY THE SUN / ELEMENTS? WHAT ABOUT THE DAMAGE THAT HAS BEEN DONE TO OUR CARS BY THE CLUTCH 'SLIPPING' OR 'NEUTRALLING' OUT? ANYONE WOULD LIKE MORE INFORMATION ON HOW TO GO ABOUT THIS PROCESS - PLEASE CALL ME OR EMAIL ME AT [XXX] OR [XXX] I FEEL FOR ALL OF YOU AND UNDERSTAND YOUR PAIN. PLEASE STAND UP AND FIGHT HYUNDAI TOOTH AND NAIL ON THIS PLEASE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

THIS VEHICLE HAS A DUAL CLUTCH TRANSMISSION. WHEN PRESSING THE ACCELERATOR FROM A DEAD STOP, THE CAR HESITATES AND DOESN'T MOVE. WHEN MOVING FORWARD FROM A ROLLING START, THE CAR HESITATES THEN LURCHES FORWARD. SOMETIME, THE ENGINE SIMPLY REVS AND THE CAR DOESN'T MOVE AT ALL. THIS IS EXTREMELY DANGEROUS, ESPECIALLY WHEN MAKING A TURN IN FRONT OF ONCOMING TRAFFIC AT AN INTERSECTION. THERE IS NO CERTAINTY THAT THE CAR WILL MOVE OR MAYBE THE CAR WILL LURCH FORWARD. THIS CONDITION HAS HAPPENED EVER SINCE I PURCHASED THE VEHICLE AND SEEMS TO BE GETTING WORSE.

I PURCHASED THIS CAR IN APRIL & ONLY HAD 2400 MILES ON IT WHEN THIS HAPPENED! WE WERE DRIVING ALONG THE INTERSTATE ON 8/11/16, EVERYTHING WAS FINE UNTIL WE STOPPED (IN BUMPER TO BUMPER TRAFFIC) TO PAY THE TOLL. UPON ACCELERATION, THE CAR JUST REVVED, NO FORWARD MOVEMENT AT ALL! MY FIANC SWITCHED INTO SPORT MODE, WITH SOME HESITATION THE CAR BEGAN MOVING FORWARD. ONCE WE REACHED CRUISING SPEED, EVERYTHING WAS BACK TO NORMAL. THAT IS UNTIL WE HAD TO STOP AGAIN DUE TO TRAFFIC. WE WERE COMING UP TO ANOTHER TOLL, AT THE BASE OF A BRIDGE WITH A MAJOR INCLINE. WHEN THE TRANSMISSION FINALLY ENGAGED, WE DIVERTED OFF THE INTERSTATE BECAUSE WE WERE COASTING BACKWARDS WHEN IT WAS JUST REVVING. THIS IS A MAJOR SAFETY ISSUE! WE COULDN'T IMAGINE BEING ON THAT BRIDGE & CAUSING AN ACCIDENT! WE FELT VERY UNSAFE WITH MY CHILDREN BEING IN THE BACK SEAT AND THE AUTOMATIC TRANSMISSION NOT FUNCTIONING PROPERLY. THIS IS AN INTERMITTENT PROBLEM, BUT NO WARNING OF WHEN IT WILL OCCUR. IT HAPPENED TO US 6-7 DIFFERENT TIMES, SOMETIMES SPORT MODE DIDN'T EVEN WORK! VACATION CUT SHORT DUE TO A NEW CAR WITH TRANNY PROBLEMS. AS SOON AS WE GOT HOME, I LOOKED ONLINE & FOUND 152 COMPLAINTS ABOUT THIS SAME ISSUE, SO IT'S NOT JUST ONE VEHICLE. THIS IS NOT A CHEAP VEHICLE ($40,000), IT NEEDS TO BE FIXED!

THERE IS A PROBLEM WITH THE 1.6L TURBO DUAL CLUTCH TRANSMISSION. ON THREE OR MORE OCCATIONS, PRESSING THE ACCELLERATOR AFTER BEING AT A COUPLE STOP AT A TRAFFIC LIGHT RESULTED IN THE VEHICLE REVVING TO THE REDLINE AND THE CAR NOT MOVING. THE LAST TIME IT HAPPENED (JUNE 18TH 2016 ~2PM), THE CAR BEGAN TO ROLL BACKWARDS BECAUSE I WAS ON A SLIGHT INCLINE. I ALMOST HIT THE VEHICLE BEHIND ME. I TRIED TRIED PUTTING IT IN PARK. I TRIED SWITCHING TO MANUAL MODE. I TRIED TURNING THE CAR OFF AND ON. NOTHING WORKED. IT WOULD NOT MOVE. IT WAS AS THOUGH IT WAS STUCK IN NEUTRAL. THEN WITHOUT REASON, IT BEGAN TO MOVE AGAIN. WHEN IT DID MOVE, IT WAS EXTREMELY JERKY AND LURCHED FORWARD A COUPLE OF TIMES. THAT WAS THE WORST AND MOST FRIGHTENING. LATELY ALL IT HAS BEEN DOING IS ONCE OR TWICE A DAY ON AVERAGE IT DOES THE SLOW ACCELERATION AND LURCH. THIS HAPPENS DURING MY MORNING AND EVENING COMMUTE. ONCE IT HAS HAPPENED, IT DOES NOT HAPPEN UNTIL THE NEXT DAY. I HAVE BEEN LUCKY THAT IT HAS NOT HAPPENED WHILE TURNING INTO TRAFFIC. BUT IT IS CLEARLY A DANGEROUS SITUATION.

YESTERDAY 8/10/16 WHILE RETURNING HOME FROM PARK AND RIDE , DRIVING 1/2 INTO TRAFFIC MY TRANSMISSION FAILED AGAIN FOR A FEW MINUTES LEAVING ME IN A TRAFFIC SITUATION IN THE MIDDLE OF THE ROAD WHERE CARS HAD TO WEAVE AROUND ME CAUSING ANOTHER DANGEROUS POSITION TO BE IN. AS A MATTER OF RECORD ONCE AGAIN MY SAFETY DRIVING THIS CAR WAS IN JEOPARDY WITH NO RESOLVE FROM HYUNDAI. HYUNDAI STATES THAT MY CASE IS IN ESCALATION WHICH HAS NO TRUE DEFINITION AS TO RESOLVE. I HAVE NO CHOICE BUT TO INVOLVE EVERY GOVERNMENT AGENCY THAT HANDLES SAFETY AND ANY FORM OF MEDIA TO LET THEM KNOW THAT THEY WILL NOT BE SAFE IN VEHICLES PRODUCED BY THIS COMPANY BASED ON THE HANDLING OF MY CASE. THIS IS THE THIRD INCIDENT I HAVE ENCOUNTERED WITH LESS THAN 2100 MILES ON THE CAR. IT IS IMPORTANT TO INFORM ALL AS TO THE DANGER IT PUTS PEOPLE IN. IN ADDITION THERE ARE MULTIPLE COMPLAINTS PUBLICIZED WITH THE SAME PROBLEM , DANGEROUS UNSAFE POSITIONS PEOPLE HAVE ENCOUNTERED AND NO RESULTS FROM HYUNDAI. WHEN SAFETY IS CONCERNED , GENERIC GENERATED EMAILS FROM HYUNDAI WILL NOT PREVENT UNSAFE SITUATIONS THAT CAN RESULT IN SERIOUS INJURY AND POSSIBLY LOSS OF LIFE. I AM STATING FOR THE RECORD, ONCE AGAIN THAT I WANT HYUNDAI TO TAKE BACK THEIR VEHICLE FOR FULL REFUND .

THE CAR CONSISTENTLY HESITATES AND VIOLENTLY JERKS UPON ACCELERATION. ADDITIONALLY, SEVERAL TIMES AFTER A COMPLETE STOP, THE CAR WILL NOT ACCELERATE WHEN PUSHING ON THE GAS. THE ENGINE REVS, BUT IT FEELS LIKE THE CAR ISN'T FULLY IN GEAR (LIKE RIDING THE CLUTCH IN A MANUAL TRANSMISSION). THIS CAUSED ME ALMOST TO BE REAR ENDED WHEN TURNING ONTO A 55 MPH HIGHWAY. THE DEALERSHIP HAS PERFORMED TWO SOFTWARE UPDATES FROM HYUNDAI AND THE PROBLEM PERSISTS. I FEEL THAT THE CAR IS UNSAFE TO DRIVE AND AM CURRENTLY DRIVING A RENTAL CAR WHILE THE DEALERSHIP CONTINUES TO FIX THE PROBLEM.

ON NUMEROUS OCCASIONS (10 PLUS), THE VEHICLE WILL NOT MOVE FORWARD WHILE IN GEAR AND THE ACCELERATOR IS DEPRESSED. THIS USUALLY HAPPENS AT STOP SIGNS, WHEN STOPPED IN BUMPER TO BUMPER TRAFFIC OR WAITING TO MAKE A LEFT HAND TURN. THERE IS NO WARNING IT JUST HAPPENS. USUALLY THE RPM GOES AS HIGH AS 4000 TO 5000 WITH NO MOVEMENT. IT CAN TAKE AS LONG AS 3 MINUTES BEFORE IT DECIDES TO MOVE FORWARD AT A REDUCED SPEED. THE VEHICLE HAS ALSO LURCHED AND BEHAVED ERRATICALLY AFTER SOME OF THE SLOW GOES. THESE PROBLEMS STARTED WITH LESS THAN 1000 MILES ON THE VEHICLE. I HAVE HAD ONE INSTANCE OF A NO GO AND WHERE IT REFUSED TO MOVE FORWARD AT ALL. IT WAS TOWED TO THE DEALERSHIP AND THEY PREFORMED A RELEARN ON THE TRANSMISSION. THE PROBLEMS CAME BACK AFTER A MONTH. AFTER THE LATEST INCIDENT, MY DEALER CLAIMED MY VEHICLE WAS NOT SAFE TO DRIVE AND THEY HAD ME DROP IT OFF. IT HAS BEEN SITTING THERE AND THEY HAVE PUT ME INTO A LOANER CAR UNTIL HYUNDAI COMES UP WITH A FIX FOR THE PROBLEM.

LIKE MANY OTHERS, I WAS STOPPED AT A LIGHT. WHEN IT TURNED GREEN, THE CAR WOULD NOT ACCELERATE. RPM'S WENT UP, BUT THE CAR STAYED STILL. AFTER SHIFTING MULTIPLE TIMES INTO REVERSE, PARK & DRIVE, IT LURCHED FORWARD WITH A SCREECH OF THE TIRES, BUT THEN STILL JUST CREPT ALONG. THANKFULLY, THE DRIVER BEHIND ME WAS ATTENTIVE, BUT I COULD HAVE BEEN REAR-ENDED. THIS WAS THE 4TH TIME THIS HAPPENED IN ONE DAY, BUT NO ONE WAS BEHIND ME THE OTHER 3 TIMES. I DON'T FEEL SAFE IN THIS CAR.....AND I LOVED IT UNTIL NOW. GOING TO THE DEALER THIS MORNING, BUT NOT HOPEFUL OF A SOLUTION.

I'VE HAD AN ISSUE WHERE ON NUMEROUS OCCASIONS, MY CAR WON'T MOVE WHEN THE ACCELERATOR IS PRESSED. SOMETIMES THIS HAPPENS WHEN PULLING OUT INTO CROSS TRAFFIC AND I'VE ALMOST BEEN T-BONED. TWICE THE CAR DIDN'T MOVE AT ALL. I THOUGHT IT BROKE DOWN. I PUT ON FLASHERS, SHIFTED IT INTO PARK, THEN BACK IN DRIVE AND THE CAR STARTED TO GO, BUT VERY SLOWLY WITH THE TRANSMISSION REVVING UP VERY HIGH. THE CAR SEEMS VERY DANGEROUS TO DRIVE AS IT RESPONDS DIFFERENTLY TO THE ACCELERATOR ALMOST EVERY TIME. THIS USUALLY HAPPENS AFTER BEING STOPPED.

WE WERE STUCK IN A BACKUP, STOP AND GO TRAFFIC FOR ABOUT 20 MINUTES, WHEN I WENT TO ACCELERATE THE CAR WOULD NOT MOVE FORWARD. I PUT THE GEAR SELECTOR IN PARK AND BACK INTO DRIVE, THE CAR WOULD NOT GO FORWARD. I HAD TO STEP ON THE GAS TO MAKE IT MOVE AND THEN THE AIR CONDITIONER WENT WARM. AFTER DRIVING FOR ABOUT 5 MINUTES THE AIR CONDITIONER STARTED WORKING AGAIN. I HAVE TRIED TO CALL THE DEALER FOR THREE DAYS AND THEY HAVE NOT CALLED ME BACK, I THINK MY NEXT STEP IS TO CALL CORPORATE HYUNDAI TO FILE A COMPLAINT. THIS PROBLEM REALLY NEEDS TO BE REPAIRED, OTHERWISE THIS IS A GOOD CAR.