MY CAR COMPLETELY LOST POWER WHILE I WAS DRIVING ON THE FREEWAY. THE DASH READ "HYBRID SYSTEM FAILURE". IT SHUT OFF WHILE I WAS DRIVING IN THE CARPOOL LANE. THERE WAS NO WARNING, JUST SHUT RIGHT OFF. I WAS ABLE TO COAST OVER TO THE SHOULDER TO SAFETY UNTIL AAA CAME TO TOW ME AWAY. THE CAR WOULD NOT START BACK UP. IT TURNED ON B…
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MY CAR COMPLETELY LOST POWER WHILE I WAS DRIVING ON THE FREEWAY. THE DASH READ "HYBRID SYSTEM FAILURE". IT SHUT OFF WHILE I WAS DRIVING IN THE CARPOOL LANE. THERE WAS NO WARNING, JUST SHUT RIGHT OFF. I WAS ABLE TO COAST OVER TO THE SHOULDER TO SAFETY UNTIL AAA CAME TO TOW ME AWAY. THE CAR WOULD NOT START BACK UP. IT TURNED ON BUT COULDN'T START THE CAR.
NHTSA ODI #11084582
41,100 miles · Jan 8, 2018
Electrical SystemEngine
ON 1/7/2018 WE WERE DRIVING OUR 2016 HYUNDAI SONATA HYBRID WITH APPROXIMATELY 41,100 MILES IN IT TO LOS ANGELES, CA WITH MY 82 YEAR OLD FATHER ON OXYGEN FROM SAN JOSE WHICH IS ABOUT 370 MILES AWAY ON HIGHWAY I5 WITH THE SPEED LIMIT OF 70 MPH. WHEN WE EXPERIENCED ENGINE PROBLEM. WHILE EXITING TO OUR DESTINATION ON HIGHWAY 1…
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ON 1/7/2018 WE WERE DRIVING OUR 2016 HYUNDAI SONATA HYBRID WITH APPROXIMATELY 41,100 MILES IN IT TO LOS ANGELES, CA WITH MY 82 YEAR OLD FATHER ON OXYGEN FROM SAN JOSE WHICH IS ABOUT 370 MILES AWAY ON HIGHWAY I5 WITH THE SPEED LIMIT OF 70 MPH. WHEN WE EXPERIENCED ENGINE PROBLEM. WHILE EXITING TO OUR DESTINATION ON HIGHWAY 118 DE SOTO EXIT, THE ENGINE HAD SLOWED DOWN IN THE MIDDLE OF THE INTERSECTION AND BARELY TURNED TO THE SIDE OF THE ROAD FOR SAFELY .WE WERE UNABLE TO START THE CAR AND DASHBOARD HAD INDICATED TO CHECK HEV . SEVERAL ATTEMPTS WERE MADE TO START THE CAR, TO NO SUCCESS. LIGHTS WILL COME ON DASHBOARD, STILL ABLE TO CONNECT TO BLUELINK TO CALL FOR ROADSIDE ASSISTANCE BUT THERE WAS A LONG WAIT BEFORE A CUSTOMER SERVICE ANSWERED UNTIL THE ENGINE COMPLETELY DIED AND STALLED. WE WERE STRANDED WITH AN 82 YEAR OLD MAN WHO HAS RESPIRATORY ILLNESS AND WE HAVE FINALLY CALLED AN UBER TO HIS HOME BEFORE OXYGEN RUNS OUT. ROAD ASSISTANCE FINALLY CAME AFTER 2 HOURS OF WAITING AND THE CAR WAS FINALLY TOWED TO THE NEAREST HYUNDAI DEALER IN WOODLAND HILLS 20539 VENTURA BLVD WOODLAND HILLS .THE CAR IS BEING SERVICED AND HAS NO UPDATE YET. I CALLED HYUNDAI USA CUSTOMER SERVICE AT 1-855 671 3059 THIS AM 1/8/2018 AND CLAIMED THERE HAS BEEN NO REPORT OF RECALL TO THIS SORT OF PROBLEM AND HAS THEREFORE GAVE ME A REFERENCE CASE #10911352 .
NHTSA ODI #11061171
26,200 miles · Jan 4, 2018
Electrical SystemEngine
WHILE DRIVING THE CAR AT 68 MPH IN HOV LANE, HYBRID SYSTEM ALERT LIGHT UP AND THE ENGINE COMPLETELY LOST POWER AND SHUT DOWN. VERY DANGEROUS SITUATION AND LUCKY ABLE TO DIRECT THE CAR TO RIGHT SIDE AND STOP AND WAIT FOR TOWING. THIS HAPPEN DURING TRAFFIC WAS SLIGHTLY JAM SO ABLE TO DRIVE TO THE RIGHT SIDE WHEN OTHER CARS ARE SLO…
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WHILE DRIVING THE CAR AT 68 MPH IN HOV LANE, HYBRID SYSTEM ALERT LIGHT UP AND THE ENGINE COMPLETELY LOST POWER AND SHUT DOWN. VERY DANGEROUS SITUATION AND LUCKY ABLE TO DIRECT THE CAR TO RIGHT SIDE AND STOP AND WAIT FOR TOWING. THIS HAPPEN DURING TRAFFIC WAS SLIGHTLY JAM SO ABLE TO DRIVE TO THE RIGHT SIDE WHEN OTHER CARS ARE SLOWING DOWN IN REGULAR LANE. CANNOT IMAGINE IF THERE IS NO TRAFFIC JAM, HIGH POTENTIAL TO GET INTO ACCIDENT AND LIFE THREATENING SITUATION. WITH THE DEALER FOR FIVE DAYS AND THEY CANNOT PINPOINT THE EXACT PROBLEM AND KEEP ON SAYING IS SLIGHT PROBLEM. HOW CAN THIS BE SLIGHT PROBLEM WHEN THE ENGINE COMPLETELY SHUT DOWN?? NEED TO HAVE MAJOR RECALL FOR PUBLIC SAFETY. THERE ARE SIMILAR PROBLEMS FROM OTHER OWNERS THAT HAVE DISCUSSION ABOUT THIS SAME ISSUE ON THE INTERNET. I HOPE THIS WILL BE ADDRESS AND RECALL BEFORE SOMEONE GET INTO MAJOR INJURY OR LOST OF LIFE.
NHTSA ODI #11058626
11,700 miles · Dec 21, 2017
Engine
CAR IN MOTION ON HIGHWAY IN THE MOUNTAINS LOST POWER AND HAD TO BE TOWED TO A DEALER WHO INDICATED THEY HAD SEEN SIMILAR PROBLEMS. ENGINE REPAIRS NEEDED AND WILL TAKE AT LEAST 2 WEEKS WHEN THEY IDENTIFY PROBLEM. CAR HAS 11,700 MILES ON IT. I WAS ABLE TO SAFELY PULL OFF ROAD SO NO INJURIES OR ACCIDENT.
NHTSA ODI #11055967
21,000 miles · Nov 9, 2017
Electrical SystemEnginePower Train
VEHICLE WAS IN MOTION WHEN THE PHEV WARNING ILLUMINATED AND THE GASOLINE ENGINE SHUT OFF. THE VEHICLE LOST ALL PROPULSION. IT REFUSED TO ENGAGE THE GASOLINE OR ELECTRIC MOTOR TO MOVE OUT OF A DANGEROUS SITUATION. THE VEHICLE WAS TOWED TO THE HYUNDAI DEALER WHERE IT WAS DIAGNOSED AS A FAILED HYBRID BATTERY.
NHTSA ODI #11044785
9,500 miles · Oct 4, 2017
Engine
OVER THE PAST TWO MONTHS, I HAVE HAD THE YELLOW ENGINE LIGHT COME ON. EVEN THOUGH THERE WERE NO ISSUES RELATED TO PERFORMANCE NOTED, I TOOK VEHICLE TO MY GARAGE TO DIAGNOSE. THE DIAGNOSIS DID NOT FIND ANY ISSUE, BUT MECHANIC PROCEEDED TO CHECK THE GAS COVER CAP. LO AND BEHOLD, BOTH TIMES, REMOVING THE CAP AND REPLACING SEEMED…
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OVER THE PAST TWO MONTHS, I HAVE HAD THE YELLOW ENGINE LIGHT COME ON. EVEN THOUGH THERE WERE NO ISSUES RELATED TO PERFORMANCE NOTED, I TOOK VEHICLE TO MY GARAGE TO DIAGNOSE. THE DIAGNOSIS DID NOT FIND ANY ISSUE, BUT MECHANIC PROCEEDED TO CHECK THE GAS COVER CAP. LO AND BEHOLD, BOTH TIMES, REMOVING THE CAP AND REPLACING SEEMED TO CORRECT THE ISSUE AND THE YELLOW ENGINE LIGHT WENT OFF. QUITE ANNOYING AS DON'T WANT TO HAVE TO KEEP CHECKING IF LIGHT COMES ON INCORRECTLY AND NOT ADDRESS IF THERE WAS INDEED A PROBLEM TO CORRECT.
NHTSA ODI #11031772
32,284 miles · Sep 18, 2017
Electrical SystemEngine
MY SONATA PHEV HAD HYBRID SYSTEM FAILED NOT ONCE, BUT TWICE WITHIN A SPAN OF 1.5 MONTHS. IT'S BEEN HARDLY 1.5 YEARS SINCE I HAD BOUGHT THIS CAR. IN BOTH CASES THE CHECK HYBRID SYSTEM WARNING COMES UP AND ENGINE LOOSES TOTAL POWER. THE 1ST TIME IT HAPPENED, IT WAS IN THE MIDDLE OF A BUSY 405 FREEWAY AND WAS LEFT ALL OF A SUDDEN W…
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MY SONATA PHEV HAD HYBRID SYSTEM FAILED NOT ONCE, BUT TWICE WITHIN A SPAN OF 1.5 MONTHS. IT'S BEEN HARDLY 1.5 YEARS SINCE I HAD BOUGHT THIS CAR. IN BOTH CASES THE CHECK HYBRID SYSTEM WARNING COMES UP AND ENGINE LOOSES TOTAL POWER. THE 1ST TIME IT HAPPENED, IT WAS IN THE MIDDLE OF A BUSY 405 FREEWAY AND WAS LEFT ALL OF A SUDDEN WITH NO POWER ON THE ENGINE. EXTREMELY DANGEROUS AND LIFE THREATENING PROBLEM TO FACE WITH. WITH WHATEVER POWER WAS LEFT, WAS ABLE TO COAST TO THE RAMP ON THE RIGHT. STOPPING ANYWHERE IN 405 FREEWAY IS ABSOLUTELY DANGEROUS, EVEN ON THE SHOULDER (MANY PEOPLE INCLUDING COPS HAS BEEN REAR ENDED). THE 2ND TIME IT HAPPENED IT WAS ON A 3 LANE LOCAL PARKWAY STILL DANGEROUS AS I AM LEFT WITH NO POWER TO CONTROL THE CAR. THE CAR HAD TO BE TOWED TO THE DEALERSHIP IN BOTH CASES.THE DEALERSHIP TOOK 1 MONTH TO FIX THE CAR THE 1ST TIME. THEY ENDED UP REPLACING THE POWER RELAY ASSEMBLY WHICH HAD TO BE SHIPPED FROM SOUTH KOREA. IT RAN FOR CLOSE TO 1.5 MONTHS AND AGAIN THE SAME PROBLEM WITH THE CHECK HYBRID SYSTEM WARNING AND IT'S BACK AT THE DEALERSHIP. THE DEALERSHIP SAYS THAT THE POWER RELAY HAS GONE AGAIN AND HYUNDAI NOW WANTS TO SEE IF REPLACING THE HYBRID BATTERY WILL FIX IT. AS OF TODAY AFTER 18 DAYS THE CAR IS STILL IN THE SERVICE CENTRE.
NHTSA ODI #11024125
Mileage unknown · Jun 10, 2016
Engine
I SAW ENGINE POWERTRAIN PROBLEM LIGHT ON MY CAR SCREEN. SO I WENT TO CAPITAL HILL HYNDAI DEALER. I WAITED MORE THAN 6,5HOUR WITH EATING BREAKFAST AND LUNCH AT NEAR MALL. HYUNDAI EXPLAINED JUST GAS CAP TIGHTING PROBLEM. THEY NEVER EXPLAINED THE PROCESS ABOUT SIX AND HALF HOUR FIXING. I NEED DETAIL EXPLANATION ABOUT SIX HOUR FIXIN…
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I SAW ENGINE POWERTRAIN PROBLEM LIGHT ON MY CAR SCREEN. SO I WENT TO CAPITAL HILL HYNDAI DEALER. I WAITED MORE THAN 6,5HOUR WITH EATING BREAKFAST AND LUNCH AT NEAR MALL. HYUNDAI EXPLAINED JUST GAS CAP TIGHTING PROBLEM. THEY NEVER EXPLAINED THE PROCESS ABOUT SIX AND HALF HOUR FIXING. I NEED DETAIL EXPLANATION ABOUT SIX HOUR FIXING PROCESS AND SINCERE APOLOGY ABOUT THE ENGINE PROBLEM SIGN IN ONE WEEK AFTER BUYING NEW CAR. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Hyundai Motor America (Hyundai) is recalling certain 2015-2017 Sonata, 2016-2017 Sonata Hybrid, and Sonata Plug-In Hybrid vehicles. The Smart Junction Box (SJB) software logic may not properly interpret the signals received from the multifunction switch, which could cause the turn signal to activate in the opposite direction of what the driver intended.
Consequence & remedy
Consequence: A turn signal that activates in the opposite direction of what was intended by the driver increases the risk of a crash.
Remedy: Dealers will update the SJB software, free of charge. Owner notification letters were mailed November 19, 2021. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 210.
Additional source detail variants (2)
Electrical System:software
Hyundai Motor America (Hyundai) is recalling certain 2015-2017 Sonata, 2016-2017 Sonata Hybrid, and Sonata Plug-In Hybrid vehicles. The Smart Junction Box (SJB) software logic may not properly interpret the signals received from the multifunction switch, which could cause the turn signal to activate in the opposite direction of what the driver intended.
Consequence: A turn signal that activates in the opposite direction of what was intended by the driver increases the risk of a crash.
Remedy: Dealers will update the SJB software, free of charge. Owner notification letters were mailed November 19, 2021. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 210.
Exterior Lighting:turn Signal
Hyundai Motor America (Hyundai) is recalling certain 2015-2017 Sonata, 2016-2017 Sonata Hybrid, and Sonata Plug-In Hybrid vehicles. The Smart Junction Box (SJB) software logic may not properly interpret the signals received from the multifunction switch, which could cause the turn signal to activate in the opposite direction of what the driver intended.
Consequence: A turn signal that activates in the opposite direction of what was intended by the driver increases the risk of a crash.
Remedy: Dealers will update the SJB software, free of charge. Owner notification letters were mailed November 19, 2021. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 210.
Hyundai Motor America (Hyundai) is recalling certain 2016-2018 Hyundai Sonata Plug-In Hybrid vehicles. These vehicles are equipped with a Voltage Protection Device (VPD), designed to protect the high voltage battery module, that may activate inadvertently.
Consequence & remedy
Consequence: If the VPD activates while the vehicle is being operated in Electric Vehicle (EV) mode, there may be a loss of power, increasing the risk of a crash.
Remedy: Hyundai will notify owners, and dealers will remove the VPD switch and install a new Battery Management System (BMS) that contains an Overvoltage Protection Device (OPD). The recall is expected to begin May 2018. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 175.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2
DP22005 · Pedestrian Alert Sounds
Opened Jan 27, 2023 · Closed Aug 7, 2023
Status: closed (inferred from source dates) · Electrical System:propulsion System
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, NHTSA opened Defect Petition (DP) 22-005 to evaluate the subject matter described in the petition. On June 24, 2023 and as supplemented on June 25, 2023, the petitioner notified NHTSA he was withdrawing his petition. The petitioner indicated that, based on his review of data, there is no justification for asserting potential benefits that could be derived from actions sought by my petition. Based on the petitioner's withdrawal, DP22-005 is closed. Closure of this DP does not represent a determination by NHTSA regarding the subject matter of the petition.
DP22003 · Loss Of Motive Power
Opened Sep 12, 2022 · Closed Dec 12, 2023
Status: closed (inferred from source dates) · Engine
The National Highway Traffic Safety Administration (NHTSA) received a letter dated July 13, 2022, petitioning the Agency to initiate a safety defect investigation into loss of motive power allegations attributed to oil drain pan assembly failures on certain Hyundai Motor America, Inc. and Kia America, Inc. vehicles spanning Model Years (MY) 2005-2021. The Petitioners cited examples of complaints indicating that the subject vehicles were experiencing rapid loss of engine oil due to oil drain plug back outs, resulting in loss of motive power and/or catastrophic engine damage. Additional complaints were provided which alleged that the oil drain pans lack sufficient structural integrity and are susceptible to cracking. The petition itself can be reviewed at NHTSA.gov under ODI number 11481745. On September 12, 2022, the Office of Defects Investigation (ODI) opened Defect Petition (DP22-003) to evaluate the Petitioners’ request. The Petitioners have provided additional complaints within four supplemental letters dated January 31, 2023, March 21, 2023, May 23, 2023, and August 4, 2023. ODI’s evaluation included the review and analysis of the complaints and supporting information submitted by the Petitioners, as well as additional complaints submitted directly to NHTSA which referenced either the oil drain plug or a crack in the oil pan. After reviewing the available data, ODI has not identified evidence that would support opening a defect investigation into the oil drain pan assemblies of the subject vehicles. Based on a review of the available information, a loss of motive power resulting from an oil drain plug back out has not occurred between the initial sale of a vehicle and the completion of its first oil change. If during an oil change service, a technician fails to remove the existing drain plug gasket before installing a new gasket, it is likely that a proper seal between the drain plug and the oil pan will not be made. An improper seal between the drain plug and oil pan could lead to the backing out on the drain plug, resulting in the sudden loss of oil while driving. Additionally, the provided examples of oil pan cracks were localized to the immediate vicinity of the oil drain plug and/or appeared to be the result of direct-contact with a tool during servicing. There is no information to support that a vehicle-based defect exists relating to the oil pan assembly, and instead the documented incidents are related to the failure to follow the proper maintenance procedures during oil change service. In October 2023, Hyundai published a Technical Service Bulletin (TSB) that provided detailed instructions for oil change service on its gasoline powered vehicles, specifically highlighting the need to remove and replace the existing drain plug gasket prior to reinstalling the drain plug. After a thorough review of the material submitted by the petitioner, the information already in NHTSA's possession, and the potential risks to motor vehicle safety implicated by the petitioners' allegations, NHTSA does not believe that a formal investigation is warranted. Therefore, the petition is denied. A Federal Register Notice (FRN) further detailing NHTSA’s reasons for denial of the petition will be published. The reference numbers for the complaints to NHTSA cited by the petitioner can be found in the petition submission documents in the public file for DP22-003. To review those complaints and the additional complaints ODI added to its evaluation which are cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
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