2021 Hyundai Santa Fe

My sante fe has shifted out of park and rolled away from me on 2 occasions. The first time I was about 30 feet away when my son and husband started screaming for me. The car we rolling across the parking lot. I tried to jump in and hit the brake but was unsuccessful and we slammed into a flag pole. The dealer ran a code reader on it and there was no codes so they denied responsibility. Basically called me a liar [XXX] it happened again In McDonald's drive thru The window lady witnessed it. I got out to.get my debit card and as I was leaning down the car rolled out of park snd started coasting away from me. I again, contacted my Hyundai who assigned another case manager. This case manager promised to reimburse me for a rental I paid for the first time the car rolled away from me. The case worker had told me she set up an appointment at another local dealer and they would have a rental waiting on me the next morning I asked her to call amd confirm the appt and rental and to call me back Never heard from her again After numerous calls and emails I recieved an email stating she could no longer assist me since I had obtained legal counsel. Complete lie I never informed them that I had retained counsel. I merely asked if I needed one. . This was their way of brushing me off for the 2nd time Myhyundai has record of me calling trying to gather a resolution at least 30 xs. I have contacted the attorney general's office who reached out to my dealer and my dealer told them they followed protocol and found no issue that would be a warranty issue Of course they aren't wanting to admit that this is issue because this one case could cost millions in recalls. Now there are more and more people that have had the same experience and I fear there will be death before this is addressed. Please help !! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

While driving and must stop due to traffic light, stop sign or intersection and the auto start is on as soon I lift the foot foot from the brake pedal to continue driving the vehicle stumble and it completely stop the engine while the vehicle transmission is still in drive. In order to start again I have to switch transmission to park and turn key ignition switch to start vehicle, it start again and I can continue. While driving and must stop due to traffic light, stop sign or intersection and the auto start is on as soon as I lift the foot from the brake pedal to continue driving the vehicle stumble and it completely stop the engine while the vehicle transmission is still in drive. When I take the vehicle to the dealership the Service writer writes on the computer but they do not allow me to see a copy of what I am reporting. I like my vehicle, I just want it to be fixed and me and my two daughters be safe when needed after a mandatory stop due to traffic signs, intersection driving through or any other emergency stop and go due tragic and or road condition.

The contact owns a 2021 Hyundai Santa Fe. The contact stated that while stopped at a traffic signal, the vehicle hesitated while depressing the accelerator pedal. The contact stated there was no warning light illuminated. The contact stated that the failure was intermittent. Additionally, the contact stated that while the vehicle was in reverse(R) the back over protection camera screen was black. The contact stated that after turning off the vehicle, the reverse image screen operated as needed. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 16,000.

April 2022 My 2020 one, Honda Santa Fe started rolling backwards in rolling to a flagpole as I was walking away from the car. I tried to to catch up with the car. It had my family inside screaming. But I was unable to stop it from slimming into the fireplace. I let Hyundaiusa know. They recommended that I take the car to the dealer. They promised to reimburse me for rental car after the diagnostic came back. they found nothing wrong with the car and never paid for the reimbursement Now September 2023. Same thing just happened again. I was in McDonald's drive through and I drop my debit card so I got out to get my debit card. I got out of the car and had to close the door and as I bend down at sensed the car start starting to pull away. The car once again started running away for me. I was outside the vehicle, but I was able to jump in the car and apply the brake before it slammed into McDonald's. I have made a police report. And I have a witness from McDonald's That saw the incident. I had already reached out to the attorney General's office About the first time the car rolled away from me in April 2022. They claim that my Hyundai found nothing wrong with the diagnostics. There was no argument I can make except for Being called a liar. The mechanic did a little demonstration showing us how the safety mechanism in the Santa Fe makes it impossible for the car to roll out of park if the doors open or. How it's impossible. Even if the door is open, it shifts back to park. If you hit the drive button with the doors open It automatically shifts to park. .. So there's supposed to be "no way. The car can shift out of park into drive or neutral." It rolled away in 2022 April, and it did it again September 2023.

I have been having problems with the vehicle. Apparently it has problems with the start-stop system ; the car turns off even while driving , sometimes it turns on and off by itself while driving . Took it to the dealer and unfortunately this continues to happen. It worries me because while driving on the expressway it turned off and then on by itself leaving me without control of the vehicle for a few seconds . Another incident was in a drive thru, it turned off completely ; i hit the breaks but everything got locked / hard making me hit the yellow pole of the drive thru . Very upset with this vehicle another issue is the Ac stopped working only with 26k Miles. Still waiting for the appointment it’s been 2 weeks and no one solves this issue. My lease is also over but i want to let everyone know this is not vehicle for you. I do not recommend.

There were 2 instances where my vehicle stopped. Once I was driving 15mph and it said “Put car in Park”. The 2nd, I was driving 45mph and the vehicle said “Step on the Brake to start car”. I have also had 2 instances where my odometer just keeps going up and down. He 2nd instance, the car was making a ticking noise and hazard along with other lights were flashing.

The contact owns a 2021 Hyundai Santa Fe. The contact stated while driving 70 MPH, the vehicle lost motive power and stalled without warning. The vehicle was not able to restart and was towed to the dealer. The dealer stated that the engine needed to be replaced. The vehicle was repaired; however, the failure recurred two weeks later. The vehicle was towed back to the dealer where the failure was diagnosed as a computer mapping failure which was resolved by the replacement of an unknown part. The contact stated that the dealer informed her that they could not provide a detailed repair bill without contacting the manufacturer for permission to provide it to the owner. The manufacturer was notified, and a case was opened. The approximate failure mileage was 37,500.

When driving on the highway the suv would not change gears. It felt like it was stuck in 1st gear, reving very high. Was unable to move the suv to the side of the road. Came to a stop with heavy traffic blowing there horns. Put the suv into park, switched it over to sport mode and was able to get going. This is the third time the suv has lost power. Also have noticed the transmission has been taking to long to change gears.

On January 26th, 2023 at 9:57am the vehicle was unable to shift into reverse, drive, or neutral. The vehicle's system sent automatic messages indicating to have the transmission control system checked. We had the vehicle towed to a Hyundai dealer to be serviced. The dealership advised they performed a software update and that nothing else needed to be done. Then on January 30th, 2023 at 7:44pm the vehicle's check engine light came on and the vehicles system sent us another notification to our phone and email that there was a transmission control system issue. The vehicle shakes abruptly when accelerating after a stop. I have photos of the warning messages as well as video of the car shaking.