2018 Hyundai Santa Fe

Q: What component or system failed or malfunctioned, and is it available for inspection upon request? A: Two fuel injectors on bank 2 are failing intermittently causing the engine light to flash and stay on (P0300 errors) and the car loses power.  Q: How was your safety or the safety of others put at risk? A: Driving to Newark airport on [XXX] the car suddenly lost power and was quickly coming to a halt. LUCKILY I was was in the middle lane and was able to get to the shoulder without incident. This also happened to my daughter when she was in WA state, driving to work on the highway (the car was serviced but the fuel injectors were not replaced - see attached receipt). Q: Has the problem been reproduced or confirmed by a dealer or independent service center? A: Yes. An independent service center performed a injector value load test which determines the amount of blocked pressure the injector is performing under load. The values and the math show that more than 1 injector on bank 2 are failing. Q: Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? A: I had the vehicle in the Hyundai dealer but they did not do the injector load test and only wanted to replace all the coil packs and plugs. I had two other independent service facilities confirm the issue is with fault fuel injectors. Hyundai has the parts on hold and is not releasing any due to this issue. I do NOT understand how this is not a recall circumstance. I am fortunate that in both instances an accident did not occur. Q: Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? A: Yes, the engine light comes on - at first blinking, then steady. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Seems to be having ignition switch problems. Bought a new battery a couple times now thinking that was the problem but car won’t start at times. It won’t turn and won’t click and all the electrical (radio lights…) just seems to turn off as I turn the key with no sound following. I have to attempt 3 or 4 times with 3 minute breaks in between and then it will eventually turn and start. This has been happening about 2-3 times a week for about a year.

The contact owns a 2018 Hyundai Santa Fe. The contact stated that while her son was driving 60 MPH in the far-left lane with the contact seated in the front passenger's seat, the contact and the driver noticed a burning odor. The driver was able to pull into the median. The driver and the contact exited the vehicle. The Fire Department was contacted and arrived on the scene and confirmed that there was no fire. Additionally, the contact stated that there was no smoke. The contact stated that while the vehicle was being towed to the residence, she noticed that there was oil leaking onto the flatbed of the tow truck, and there were metal shavings in the oil. The contact stated that after the vehicle was towed to the residence, a mobile mechanic inspected underneath the vehicle and noticed that there was a hole in the engine. The contact took photos of the failure. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 142,000.

The contact owns a 2018 Hyundai Santa Fe. The contact stated that upon checking the engine oil dipstick, the dipstick was abnormally dry. No warning lights were illuminated. The vehicle was taken to the dealer, who performed an oil consumption test over 1,000 miles, and found that the engine was consuming 2 quarts of oil. The contact was informed that the excessive oil consumption could cause damage to the engine. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was unknown. The VIN was not available.

2018 Hyundai Santa Fe SE with 98000. miles lost power while driving, would not accelerate. No warning prior to event. No check engine light prior.Had the vehicle towed to Dealership for diagnostics. Dealership technician pulled codes P0018; P0300; P0302; P0304; P0306. I was told the repairs needed were: Replace left intake camshaft, CVVT, and timing chain tensioner. I had requested the dealership contact the National Consumer Affairs for Hyundai Motor America to put in a claim on the 100,000. mile warranty. After several weeks they declined to fix or offset the repair costs for this claim. they stated the following; "HMA Is Declining To Provide Assistance Due To The Malfunction Being Out Of Warranty Caused By The Time In Service And Mileage Of The Vehicle. No Goodwill Assistance Is Being Offered At This Time." I believe that that this issue is a common occurrence after reading many other customer complaints with the same issues. Why would HMA state "no assistance at this time". It appears that they would rather ignore this concern until the car is past the warranty period.

June 21, 2024. During travel at high speed (70mph) on NYS Thruway, engine began making loud noise. sounded like something was loose and flapping. WITHOUT WARNING- no instrument warning lights came on, engine seized and power stopped. At no time during my drive did I observe any instrument warning lights. I was able to get over to the side of the road. The temperature gauge remained unchanged. I was concerned about fire in the engine and got as far away from the car as possible. I was 200 miles into my 300 mile journey. After waiting over an hour to have my car towed to the dealer, I was told that there were 3 Hyundai's with similar issues the week before and that the car would likely need an engine replacement due to "excessive oil consumption". This issue is a safety risk as it could have resulted in catastrophic engine fire, as well as safety issues on the Thruway with other cars and lots of traffic. Engines are backordered. Dealer did a full inspection and submitted paperwork on June 28, 2024 to Hyundai for a decision on whether this is covered under warranty. I was told we would have an answer within a few hours. Have been assigned a "liason" with Hyundai and have been in regular contact. However, Hyundai has asked for an additonal time in order to make a decision. No word as of July 11, 2024.