2018 Hyundai Santa Fe Sport

The contact owns a 2018 Hyundai Santa Fe Sport. The contact stated while driving at 50 MPH, the accelerator pedal was depressed; however, the vehicle failed to exceed 50 MPH. The check engine warning light was illuminated. The vehicle was taken to an Advance Auto Parts Store, and it was determined that there was no oil in the engine. The contact added oil to the engine to be able to drive to the residence. The dealer was contacted the next business day. The contact stated that the dealer diagnosed the vehicle with a crack in the oil pan. The vehicle was repaired; however, the failure persisted. The contact stated that a week after the repair, the contact noticed that the oil level was low. The vehicle was taken to an independent mechanic, and an oil change was performed; however, the vehicle failed to exceed 50 MPH. The local dealer was contacted; however, the vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 76,693.

I purchased this car in December 2023. As 2024 happened, I had a routine maintenance check on the car. The oil was changed, all the fluids checked etc. It appeared fine. Within a year, I have to change the spark plugs twice and once again in 2025..That's isn't normal. The plugs were jet black. Oil is seeping out of the gas tank. Not natural. There is an OIL CONSUMPTION ISSUE. My mechanic had typed notes on my receipt on what the problem(s) had been. Every other week, I am adding oil to my car. It isn't paid for. I would like a recall established on my car. I am [XXX] and need a reliable car. I went to one HYUNDAI dealership, provided the information my mechanic had written. Refused to give me the oil consumption test. I paid $200 or $238 for an oil change and a plug of some sort. I am aware that there was a class action lawsuit against HYUNDAI in 2022 for the same issue for my car. Money was paid to those whom had this issue ( I read). I have problems with my legs and back. I really need help. I need a recall on my car. Approximately, maybe a little less, every 5000 miles, my engine light comes on. I know a faulty spark plug shake. I can't afford to buy a new or replacement engine that work. I have never contacted NHTSA before I purchased this vehicle. I did call HYUNDAI main customer service line and was informed a recall had never been issued for this problem. Yet, numerous owners had and still have this issue along with the car hesitating at time to start. That is a problem with my as well. I am not sure of the exact date the first set of spark plugs were replaced. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The day after I purchased this 2018 Used Hyundai Santa Fe, the passenger air bag light came on. July 2024. I have been working with the dealership where I purchased the vehicle (Larry H Miller Chevrolet, in Murray Utah), and calling Hyundai Corporation for months. Hyundai called me every 3 days for almost 3 months with a customer update and they would say is "We have no updates". This is extremely frustrating. The main idea Hyundai Corporate office is telling me is that they don't have a contract with someone that would provide the vehicle part to fix this issue. They don't have a car part available in existence to fix this issue. This is a huge safety concern. I asked them "does that mean my passenger airbag could randomly go off while I'm driving down the road, or does this mean that my passenger airbag won't go off in case I got in a wreck?" They said that it could mean a number of things, but at this time, do not put anyone in the front seat of my car. The car part is a passenger airbag plate sensor that is underneath the passenger seat. Hyundai said there are no after market parts that are sufficient enough to put into the vehicle. Especially with it being a safety issue. How can this be on the consumer??? This is very crippling. This is a huge safety concern with no timeline for resolve. I am very mad. I have been fighting this for 9 months now.

The motor is gone in the vehicle. Oil light would blink and valves rattling right after having the oil changed. I have had the car checked by numerous mechanics and no oil leaks were found but oil levels would be low a week after the oil change. I ride around with oil in the car and have to make sure to check the oil before every trip even if it’s right around the block. I’ve had the car for a year in February and the motor went out a weeks ago. I have checked for engine recalls and have not found any but have found multiple forums of people having the same issue. A new motor for this vehicle is over $3000

The contact owns a 2018 Hyundai Santa Fe Sport. The contact stated that the vehicle was experiencing excessive oil consumption. The vehicle was taken to the used car dealer where it was purchased, and the contact was referred the local Hyundai dealer. The vehicle was taken to the dealer, where an oil consumption test was performed, and the dealer confirmed that the vehicle was experiencing excessive oil consumption. The dealer filed a request for engine replacement approval, but the manufacturer denied the request. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 93,742.

The contact owns a 2018 Hyundai Santa Fe Sport. The contact stated while driving at various speeds and while accelerating, or while the engine was idling, there was a knocking sound coming from the engine. The contact stated that the vehicle jumped, vibrated, and stalled while driving at various speeds or while reversing. The check engine warning light was illuminated. While the vehicle was idling at a stop light, the failure reoccurred; however, the vehicle was emitting a choking sound and shaking aggressively. The vehicle was taken to a certified mechanic who informed the contact that the third valve had failed, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was 140,000.

What component or system failed or malfunctioned, and is it available for inspection upon request? The Engine with the 2.0T had a valve train malfunction possibly related to a bearing or other issues. Hyundai dealership did not determine the root cause and is denying engine replacement under the rod bearing warranty. Also as a 2nd owner they won't reimburse for any repairs. This vehicle was well maintained. 2018 with 90K miles. The engine is last known to be at the dealership but probably not available. I was not offered to get a 2nd opinion and the technician notes are vague in my opinion. How was your safety or the safety of others put at risk? While traveling on the interstate at 65 MPH the vehicle began to make a knocking noise and had a loss of power. The steering and breaking system also became difficult to use. I was able to get off an exit after only crawling along at a unsafe low MPH for the interstate. The vehicle stalled and lost all power while on the off ramp. I was able to glide to a stop and was ready to use the emergency brake. Has the problem been reproduced or confirmed by a dealer or independent service center? Hyundai's response is that it was in there opinion that the breakdown was not due to rod bearing failure however there is not a good diagnostics of a root cause. The failure was not due to poor maintenance. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Just the dealership. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warning lights. Sudden loss of power following by warning lights. Loss of power steering and brakes by the time the engine stalled.

Engine failure/ the check engine light comes on and it powers down,it has been in the garage 3 times for the same reason. I have a lifetime warranty on this motor and Hyundai will not cover it, I purchased an extended warranty and they won’t cover it either. Get told now that it is fixed for now come drive it around it might make it.or maybe it will only make it to the red light but you will have to take it to a Hyundai dealer.that we got thrown out of once because they were not submitted any paperwork . Need help I have been with out a car for 8 months and have made car payments and insurance payments