2018 Hyundai Santa Fe Sport

The contact owns a 2018 Hyundai Santa Fe Sport. While the contact’s daughter was driving approximately 10 MPH, the vehicle started bucking and shaking abnormally. The warning light indicating that the oil level was low had flashed on the screen. The driver pulled over to the side of the road and waited for the contact to arrive on scene. The contact inspected the vehicle and became aware that the oil level was extremely low. The contact added oil to the engine, and the dipstick failed to indicate the oil level until there was a quart full. The vehicle was taken to a certified mechanic, who diagnosed the vehicle with engine failure and referred the contact to the dealer. While attempting to drive the vehicle at approximately 20 MPH with the hazard light flashing on the highway, the vehicle lost drive power. The contact was able to coast to the side of the road and waited for the vehicle to be towed. The vehicle was towed to the dealer, but the vehicle was not diagnosed or repaired. The contact stated that the failure had occurred after consistent oil changes, and the next oil change was not due for 11 days. The manufacturer was not made aware of the failure. The failure mileage was approximately 75,314.

The contact owns a 2018 Hyundai Santa Fe Sport. The contact stated that while driving at 25 MPH and approaching a stop, the vehicle stalled. The battery, check engine, and oil warning lights were illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 22V810000 (Service Brakes, Hydraulic). The vehicle was towed to the local dealer, where an unknown diagnosis was provided. The vehicle was not repaired. The warranty claim was denied. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 160,000.

The contact owns a 2018 Hyundai Santa Fe Sport. The contact stated that while driving to the residence at a moderate speed, the oil warning light illuminated on the instrument panel. The following day, the vehicle was taken to an independent mechanic, and the contact was informed that there was no oil in the engine even though an oil change had been performed a month earlier. The vehicle was taken to another independent mechanic, where an oil change was performed. After the oil change, the contact stated there was an abnormal knocking sound coming from the engine while driving at various speeds. The contact then stated that while at a stop light, the engine seized while depressing the accelerator pedal, with several unknown warning lights illuminated on the instrument panel. Due to the failure, the vehicle was towed to the dealer, and the contact was informed that the crankshaft rod was defective. The dealer linked the failure to Hyundai recall 953; however, the contact was later informed that since the vehicle was not serviced for a prior knock sensor recall, the vehicle no longer qualified for the repair. The vehicle was not repaired. The manufacturer was also notified of the failure, and the contact was provided a case number. The contact was later informed by the manufacturer that the vehicle would not be serviced under warranty. The contact stated that the recall was placed on the vehicle prior to owning the vehicle. The failure mileage was approximately 149,000.

The contact owns a 2018 Hyundai Santa Fe Sport. The contact stated that shortly after an oil change was performed, the "Low Oil" icon was displayed on the instrument panel. The contact stated that the vehicle experienced excessive oil consumption, and the oil dipstick indicated that the engine oil level was low. The cause of the failure was not determined. The local dealer was notified of the failure, but no assistance was offered. The manufacturer was not yet contacted. The failure mileage was 120,000.

The contact owns a 2018 Hyundai Santa Fe Sport. The contact stated that the vehicle was consuming an excessive amount of engine oil. The contact stated that while driving at an undisclosed speed, there was smoke coming from the exhaust pipes. No warning light was illuminated. Upon inspection, the contact noticed suds on the exhaust pipe. The vehicle was taken to the independent mechanic, who discovered a low engine oil level and performed an oil change. The contact stated that the failure recurred with black smoke coming from the exhaust pipes after starting the vehicle. The dealer and two other dealers, Cooper Hyundai (110 S Quintard Ave, Anniston, AL 36201) and Serra Hyundai (1503 Gadsden Hwy, Trussville, AL 35235) were made aware of the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 113,700.

The contact owns a 2018 Hyundai Santa Fe Sport. The contact stated while driving at 50 MPH, the accelerator pedal was depressed; however, the vehicle failed to exceed 50 MPH. The check engine warning light was illuminated. The vehicle was taken to an Advance Auto Parts Store, and it was determined that there was no oil in the engine. The contact added oil to the engine to be able to drive to the residence. The dealer was contacted the next business day. The contact stated that the dealer diagnosed the vehicle with a crack in the oil pan. The vehicle was repaired; however, the failure persisted. The contact stated that a week after the repair, the contact noticed that the oil level was low. The vehicle was taken to an independent mechanic, and an oil change was performed; however, the vehicle failed to exceed 50 MPH. The local dealer was contacted; however, the vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 76,693.

The contact owns a 2018 Hyundai Santa Fe Sport. The contact stated that while driving at an undisclosed speed, the contact observed smoke coming from the engine compartment. No warning lights were illuminated. The vehicle was taken to the dealer, and after an oil consumption test, it was determined that the vehicle was consuming an excessive amount of engine oil. The contact was informed that the engine was consuming 2-quarts of oil every 700 miles and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 100,000.

The contact's wife owns a 2018 Hyundai Santa Fe Sport. The contact stated that the vehicle was consuming approximately two quarts of oil every 2,000 miles driven. There was no warning light illuminated. Upon further inspection of the vehicle, the contact also discovered that gasoline had escaped from the fuel cylinder and had leaked into the crankcase. The vehicle was taken to a dealer but was not yet diagnosed. The manufacturer had been notified of the failure and a case was filed. The vehicle was not repaired. The failure mileage was approximately 68,000.

The contact owns a 2018 Hyundai Santa Fe Sport. The contact stated while driving approximately 65 MPH, the vehicle lost motive power and stalled. The contact stated that the power steering and power brake functionality were still operable. The contact pulled the vehicle over and attempted to restart the vehicle however, after several attempts he stopped. The contact stated no warning light was illuminated. The contact had the vehicle towed to a dealer where it was diagnosed and determined that there had been failure of pistons and rods in cylinders #1 and #3. The contact was informed that the engine needed to be rebuilt. The vehicle was not repaired. The manufacturer was not informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 17V226000 (Engine and Engine Cooling). The failure mileage was approximately 120,000.