2018 Hyundai Santa Fe Sport

ENGINE IS CONSUMING 1 QUART OF OIL EVERY 1000 MILES. I ADD 1/2 QUART EVERY 500 MILES IN ORDER TO BE SAFE. IF THIS VEHICLE IS DRIVEN BY SOMEONE OTHER THAN A PERSON LIKE ME WHO CHECKS THE OIL LEVEL BETWEEN OIL CHANGES THE ENGINE WOULD FAIL DUE TO LACK OF OIL. THE DEALER WANTS $150 TO CONDUCT AN OIL CONSUMPTION TEST! SEVERAL DEALERS TELL ME THAT THIS CONDITION IS OK, REALLY?

Oil and filter was changed the 1st or 2nd week of March. (Mobil 1 full syn. 5W-20, with a Hyundai filter) A. Oil black, which was typical for the car (approx 1 qt low, topped off multiple times in the approx. 5000 mi since the last oil filter change) Note: On 12/21/22 Rowe Hyundai of Westbrook, ME, performed the ABS Recall, and we had the 2nd Carbon BG fuel injection flush performed. They noted oil was low and appeared dirty. Oil topped off that same day. I also asked the service manager why the engine burned/ leaked so much oil, and was suggested to try the Hyundai oil filter, in which I bought two. Because of the continued leakage of oil around the oil drain cover plate, I asked for a new oil plug washer and was told there was one taped to each one of the oil filter boxes. The first Hyundai filter and washer was installed the first of March 2023. All prior oil / filter changes the oil plug was never loose. I, [XXX] dad, [XXX] have been changing my oil and filters on all my cars for the last 10+ years (not to include when I was younger) est. >60 changes, and never have I had a loose oil plug. new Hyundai filter and drain plug washer were used. Installation was performed to manufacturer’s spec. B. 5/13/23 added 24 oz. of Mobil 1 full syn. (had approx. 1000 miles since above oil change, this was the typical oil burn) C. 5/17/23 [XXX] left for Baltimore, and 2 hrs into trip (on rt. 15 Merrit Pkwy) noticed the red oil light come on, stopped the car and shut the engine off. Called tow truck, found Hyundai dealer with a good reputation. Police stopped and pushed her to a safer location. Car towed to Balice Hyundai of Fairfield. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

April 17th 2023 my cars decelerate, wouldn't accelerate above 60 mph and would randomly decelerate as low as 15mph. The check engine lightvwas constantly flashing and the rmp wouldn't go above 2. I called motorworld and Hyundai. Motorworld said I needed a knock sensor replacement. They replaced the knock sensor. I called Hyundai again to see if I could be reimbursed. They said no. Hyundai then told me that because I paid to replaced the knock sensor my engine was now covered for life. A I ri 14th 2023 the exact same thing happened to my car again. I had it towed to motorworld. A week later I was told that they recommended an $800 oil consumption test because they said the oil was very low. I told them that my oil light never came on. The car was failing. I told the that I just had an oil change and that I thought the prior mechanic cheated me out of oil because my oil light came on 2 weeks after getting an oil change. This whole week I've been going back and forth with Hyundai re: this problem with is noted on websites. I was told that there is nothing they can do. I asked them to replace the motor. This is an engine problem and the engine is covered under power transmission and because I paid to replace the knock sensor. However it is not the knock sensor. The car did what it was supposed to do if tge engine is in danger of failing. So why did the charge me $583 for the knock sensor replacement and now they want me to pay $800 for an oil consumption test. It's obvious that the vehicle is consumption oil. There are no oil leaks. I spoke with Hyundai again yesterday. I told her that Hyundai needs to replace the engine and I feel that they stalling and putting me in danger. If this happens again I'm in danger, especially on the highway. Motorworld called to confirm that I was told on several occasions that because I paid for a knock sensor my engine is under warranty for life. Motorworld tod her that it's not. This occurred in April and again 5/14/23

Engine is burning 1-2 quarts of oil per 1000 miles. Car was purchased new and this problem began at the 86,000-87000 milage. Mark. Problem confirmed by my mechanic and a dealership mechanic. Car has been regularly serviced by my independent service center. Regular inspections have been conducted in order to renew tags. Oil lamp warning and emmission light warning came on at the onstart of this just as oil change was due. Car was found to be very low on oil, with no leaks being found. Within days, oil light came on again and emmissions. Have had oil consumption test run at dealership and waiting to see if Hyundai is going to honor warranty. Meanwhile, dealership is trying to convince me to trade in my car for a new car.

Driving my 2018 Hyundai Santa Fe Sport and began hearing occasional rattling noises in engine. Engine light came on - so I made an appointment to take car to API Repair Shop. Next day engine light began to blink and car stalled and started up only to stall again, before starting up. Drove home and parked car. Had it towed to API for diagnostic test. They determined there was a problem in the oil line. They dropped the oil pan to fine pieces of metal. They stopped working on the car immediately and looked up reports to find there was a Hyundai recall for engine problems. (same as described above only some engines caught fire). API had car towed to Jones Hyundai in Bel Air. Jones Hyundai refused to honor the warranty or fix the recall saying another repair shop 'tampered with the engine'. API says they only dropped the oil pan in an effort to diagnose the problem. API made me aware of the recall which I was never notified by Hyundai. API said it has to be a certified Hyundai dealer to fix recalls - which is why we towed it to the nearest dealer, yet Jones Hyundai in Bel Air is refusing to fix the problem. They said they will not touch the car. How can they refuse to fix a recall - under the law aren't they obligated to replace the defective part?