2017 Hyundai Santa Fe Sport

Our engine keeps burning through oil, we have tried to work with Wilkins Hyundai service center and Hyundai's consumer affair. We have gone through their process of going in for oil changes at every 1,000 miles, however, oil has been burning before the required mark and we have gone in at 700 miles or less because the engine light goes on our engine knocks, the truck shakes, and the truck wants to shut off as we try to accelerate. We do not feel safe in our truck. How it began, towards the end of May, we called the service desk to disclose how we had an oil change and our truck had the oil light on, which was odd because we had just had an oil change. Wilkins service center asked us to take in the truck and they added the oil. Fast forward we have done this several times and we were asked to bring in the truck at 1000 miles, 700 miles, and we found ourselves coming in for oil changes sooner than the suggested miles. We were asked to follow their oil change procedure and come in three times then we will take a combustion test. To this day, we are receiving the run around with excuses and we have followed what the service center employees (past and present) have told us to do. During this time there have been major turnovers at the Wilkins service center and we have dealt with different employees with different excuses at the service center regarding our truck, even though we have complied with previous management. Regardless of who we dealt with, our vehicle was purchased there at Wilkins and has only been serviced there, new management has not been helpful with our situation that is not our fault. There is an issue with the engine we are aware of the HyundaiThetaEngineSettlement.com, as the service people should also be aware. We are now going on a month of no follow-up as to a resolution after we complied at our end, there is a paper trail, notes in their "system" and now they want us to restart the process all over again because of their error.

I bought a 2017 Santa Fe Sport October 26, 2020. The engine has been burning oil and over the past year, I have taken the vehicle to a local dealer to be looked. After multiple oil consumption tests in which there was on average of 1.5 quarts burned off in 1000 miles, the vehicle had the pistons taken out to remove excess carbon. This helped a little bit. After another round of 3 oil consumption test, in which my average oil burn is now .75 quarts/1000 miles, the dealer says that is considered normal. Really? By my calculations, my engine will burn 2.78 quarts of oil over the 3700 miles between oil changes. That cannot be right. How can that be good for the engine?

THIS VEHICLE WAS INVOLVED IN A FIRE WHILE SITTING IN THE DRIVEWAY. THE FIRE ORIGINATED IN THE REAR OF THE VEHICLE POSSIBLY INVOLVING THE TAIL LIGHTS OR OTHER WIRING IN THIS AREA. THE VEHICLE HAD NOT BEEN OPERATED FOR APPROXIMATELY 10 HOURS. I AM THE FIRE MARSHAL AND I HAVE READ REPORTS OF OTHER INCIDENTS INVOLVING THIS TYPE VEHICLE.

1.) ON APRIL 20, 2018 STOPPED ON A HILL FOR A RED LIGHT WHEN THE LIGHT TURNED GREEN AND I TOOK MY FOOT OFF THE BRAKE AND PUT ON THE GAS, THE CAR WENT BACKWARDS. THIS HAPPENED ON A BUSY CITY/HOSPITAL DISTRICT AND THANKFULLY NO ONE WAS BEHIND US. 3.) IT HAPPENED AGAIN ON JULY 21, 2018 ON A CITY STREET WITH NO ONE BEHIND US. DEALERSHIP SAID THEY COULDN'T RECREATE THIS. 2.) WHEN SOMEONE PUTS A PILLOW UNDER THEM ON THE PASSENGER SEAT THE AIR BAG DOES NOT WORK. THIS HAPPENS IF THE CAR IS STATIONARY AND IN MOTION.

I WAS DRIVING THE VEHICLE AT ABOUT 45 MPH, TEMPERATURE ABOUT 80 DEGREES F, WITH THE SUNROOF CLOSED, WHEN SUDDENLY THE SUNROOF EXPLODED. THIS VEHICLE HAS A PANORAMIC SUNROOF. THE FRONT SECTION EXPLODED, SENDING SHARDS OF GLASS ALL OVER INSIDE THE VEHICLE. FORTUNATELY, WE WERE ABLE TO SAFELY PULL OVER AND CALL HYUNDAI ROADSIDE ASSISTANCE. UNFORTUNATELY, THEY COULDN'T HELP US , SO WE VACUUMED UP THE GLASS AND PUT A TARP ON THE ROOF. VEHICLE IS CURRENTLY AT THE DEALERSHIP WHERE HYUNDAI IS REPLACING THE ROOF UNDER WARRANTY. THERE WAS ABSOLUTELY NO OBJECT WHICH IMPACTED THE ROOF; IT JUST EXPLODED!

THE SANTA FE SPORT'S BLIND SPOT DETECTION SYSTEM DOES NOT WORK AS ADVERTISED. OVER 50% OF THE TIME THE BSD DOES NOT PICK UP VEHICLES IN THE BLIND SPOT. THE AMAZING THING IS THE BSD CONSISTENTLY DOES NOT DETECT LARGE VEHICLES; LIKE SEMI-TRUCKS, DUMP TRUCKS, SCHOOL BUSES, AND PANEL TRUCKS. THE SANTA FE SPORT HAS BEEN TO THE DEALERSHIP TWICE TO HAVE THE SYSTEM CHECKED OUT. BOTH TIMES THE DEALERSHIP SAID THAT NOTHING WAS FOUND WRONG WITH THE SYSTEM. THE SENSORS WERE CHECKED FOR ERRORS AND CALIBRATED BOTH TIMES. BOTH TIMES WE WERE TOLD THAT THERE WAS NOTHING WRONG, EVEN THOUGH BOTH A SALESMAN AND MECHANIC VERIFIED THAT THE BSD SYSTEM DOES NOT CONSISTENTLY WORK. UPON FURTHER QUESTIONING AT THE DEALERSHIP, THE HYUNDAI DISTRICT OFFICE WAS CONTACTED. THE OFFICIAL RESPONSE FROM HYUNDAI WAS THE SYSTEM IS WORKING AS DESIGNED. THE TECHNICAL SERVICE BULLETIN 16-BE-009 WAS REFERENCED AS AN EXPLANATION FOR THE SYSTEM. THIS WAS RELEASED IN DECEMBER 2016. WHAT HYUNDAI IS SAYING IS THEY DESIGNED, TESTED, AND MANUFACTURED A SAFETY SYSTEM THAT IS NOT RELIABLE AND DOES NOT DO ITS INTENDED SAFETY FUNCTION.

PANORAMIC SUNROOF SUDDENLY EXPLODED AT 75 MPH ON THE INTERSTATE, NO OTHER VEHICLES AROUND, NO OVERPASSES, NO EXISTING CRACKS. SOUNDED LIKE A SHOTGUN AND STARTLED ME SO EARLY IN THE MORNING, AND I ALMOST RAN OFF THE ROAD. HAD THERE BEEN VEHICLES OR TRUCKS IN THE OTHER LANE I WOULD HAVE SWERVED INTO THEM. TEMPERED GLASS AND TINY SHARDS OF GLASS RAINED DOWN ON ME AND WERE COVERING THE CAR, AS WELL AS MY SKIN. COVERED IN GLASS AND A LITTLE BLOOD AND STILL SHAKING, I HAD TO DRIVE 40 MINUTES TO THE DEALERSHIP WHERE THEY TOLD ME I HAD TO FILE AN INSURANCE CLAIM AND THEY WOULD NOT REPLACE IT OTHERWISE. THIS IS A DEFINITE PROBLEM AFTER RESEARCHING IT WITH HUNDREDS OF SIMILAR CASES. NICE WEATHER, NO CAUSE, OTHER THAN MANUFACTURER DEFECT. IF I HAD WRECKED OR MY CHILD HAD BEEN IN THE CAR, THIS COULD HAVE BEEN VERY BAD. STILL FINDING PIECES OF GLASS IN THE CONSOLE AND UNDER HEAD RESTS MONTHS AFTER.