2017 Hyundai Santa Fe Sport

The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated that while driving approximately 35 MPH a loud noise and smoke was suddenly present coming from under the hood of the vehicle and the engine stalled. The vehicle was towed back to the home. The contact indicated that during the failure no warning messages or lights had displayed. The cause of the failure was not yet determined. The local dealer and manufacturer were not yet contacted. The VIN was not available. The failure mileage was 83,000.

The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated that while driving at an undisclosed speed, the low engine oil warning light illuminated, prompting the contact to inspect the dipstick. After a visual inspection, the contact observed that the oil was abnormally low, though the vehicle had been serviced less than a month prior. The vehicle was taken to the dealer, who performed an engine oil consumption test and found that the vehicle consumed one quart of engine oil in 360 miles. The contact was informed that the engine needed to be rebuilt or replaced. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 103,000.

The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated that while driving at an undisclosed speed, the vehicle failed to properly accelerate. The check engine warning light was illuminated. The vehicle was towed to the local dealer who determined that the engine oil was extremely low. An oil consumption test was started by the dealer however, the failure persisted. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 88,013.

The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated that while driving at approximately 40 MPH, the "Low Oil" warning illuminated. The contact drove back to the residence and checked the oil level on the dipstick and became aware that there was no oil in the engine. The contact added 4 quarts of engine oil and drove the vehicle to the dealer. The dealer initiated an oil consumption test. The vehicle was taken to the same dealer three more times before the dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact stated that the engine had been replaced two years prior due to excessive oil consumption. The failure mileage was approximately 160,000.

The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated while driving 40 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The check engine warning light was illuminated. The contact used a personal handheld scanner to scan the vehicle and retrieved DTC: P1326 which indicated a failure with the Knock Sensor Detection System (KSDS). The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 17V578000 (ENGINE AND ENGINE COOLING); however, the VIN was not included. The manufacturer was not informed of the failure. The failure mileage was approximately 80,000.

The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated while driving at an undisclosed speed and depressing the accelerator pedal, the vehicle decelerated and lost motive power. The contact was able to pull to the side of the road. The check engine warning light, the malfunction indicator light and two other unknown warning lights were illuminated. The vehicle was able to restart, but failed to respond upon depressing the accelerator pedal. The vehicle was towed to the residence. The vehicle was then towed to the dealer, where it was diagnosed with engine rod bearing failure. The dealer determined that the engine needed to be replaced and submitted a claim to the manufacturer. The dealer later informed the contact that the manufacturer had denied the claim. The contact related the failure to NHTSA Campaign Number: 17V578000(Engine and Engine Cooling); however, the VIN was not included. The contact filed an appeal claim with the manufacturer and was informed that the appeal claim was denied because the knock sensor detection system(KSDS) software update was not previously performed on the vehicle. The vehicle was not repaired. The failure mileage was approximately 141,000.

The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated that while merging onto the freeway at approximately 45 MPH, the vehicle failed to respond as needed. The contact was depressing the accelerator pedal however, the vehicle was not accelerating as needed. The contact stated that the check engine warning light was illuminated. The contact drove the vehicle to a local dealer who diagnosed the vehicle and determined that the fuel pump gasket and fuel line needed to be replaced. The dealer checked the oil and found that there were metal shavings inside the oil pan. The contact was informed over 2 quarts of engine oil needed to be added. The vehicle was repaired. The contact stated that the failure reoccurred; however, the vehicle had not been taken back to the dealer. The manufacturer was not informed of the failure. The failure mileage was approximately 85,000.

The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated that the vehicle was experiencing an abnormal oil consumption. The contact was adding synthetic oil every 3,000 miles driven and the oil would be depleted soon after. The check engine warning light was illuminated. The contact stated that the engine was rattling after attempting to start the vehicle. The vehicle was taken to an independent mechanic where it was diagnosed that the camshaft phaser and knock sensor needed to be replaced. The contact stated that the vehicle was later taken to a local dealer where it was diagnosed that the oil pan was cracked. The contact stated that the oil pan was not cracked. The camshaft phaser had been replaced but the vehicle was not repaired. The check oil warning light was illuminated. The manufacturer was not made aware of the failure. The failure mileage was approximately 76,840.

The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated on the instrument panel. The vehicle was taken to the dealer, who determined that the engine was extremely low on engine oil, even though oil had been added 1,000 miles before the failure. The contact was informed that the engine was consuming oil abnormally fast. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 44,000.

The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated that while the vehicle parked, the contact noticed that the vehicle had consumed an excessive amount of engine oil. The contact had also smelled fumes inside the vehicle. No warning light was illuminated. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and determined that the vehicle warranty did not cover an oil consumption issue. The failure mileage was approximately 120,000.