2015 Hyundai Santa Fe Sport

DEAR NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION PERSONNEL, I RECEIVED THE ATTACHED 'PRODUCT IMPROVEMENT CAMPAIGN' NOTICE FROM HYUNDAI FOR MY 2015 SANTA FE SPORT VEHICLE. IF YOU READ THE CAMPAIGN, I THINK, IT READS LIKE IT SHOULD BE A SAFETY RECALL. THEY STATE THE ENGINE CAN HAVE EXCESSIVE CONNECTING ROD BEARING WEAR. HOW CAN YOU BELIEVE THEM THAT THE ENGINE WILL NOT HAPPEN QUICKLY AND CAUSE AN ACCIDENT. I THINK, AS USUAL, THEY ARE LOOKING MORE AT THE DOLLARS THAN POSSIBLE LOSS OF LIFE. THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION SHOULD BE PROTECTING THE DRIVER, NOT THE MANUFACTURER. HYUNDAI IS PLACING THE BURDEN OF THEIR MISTAKE ON THE CUSTOMER. I HAD THE SOFTWARE UPDATE DONE, BUT THAT DOES NOT SOLVE THE SAFETY PROBLEM. THIS CONDITION LIMITS WHERE YOU CAN DRIVE THIS VEHICLE. THE CUSTOMER CANNOT BE TOO FAR FROM A DEALER. THEY DO NOT STATE HOW FAR YOU CAN DRIVE THE CAR ONCE THE ENGINE LIGHT BLINKS ON! HOWEVER THEY DO THREATEN YOU, IF YOU DRIVE TOO FAR, YOU MAY VOID THE WARRANTY. THEN THEY ASK YOU TO ACCEPT THEIR APOLOGIES. THEY DO NOT STATE IF THEY WILL PAY TO TOE THE VEHICLE TO THE DEALER. [XXX] I COULD NOT FIGURE OUT HOW TO ATTACH THE COPY OF THE CAMPAIGN. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2015 HYUNDAI SANTA FE SPORT. WHILE THE CONTACT'S DAUGHTER WAS DRIVING AT AN UNKNOWN SPEED, A KNOCKING SOUND WAS HEARD FROM THE ENGINE AND THE VEHICLE STALLED. IN ADDITION, SMOKE WAS SEEN FROM THE ENGINE COMPARTMENT. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO AUTO LAND HYUNDAI (20 E FAYETTE ST, UNIONTOWN, PA 15401, (724) 437-9999) WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000. *TT CONSUMER STATED ENGINE BLEW OUT AND HAD TO BE REPLACED.*JB

HYUNDAI SANTA FE SPORT 2.0 ENGINE 2015 AS I WAS DRIVING DOWN THE HIGHWAY GOING ABOUT 75-80MPH I STARTED TO HEAR A WEIRD NOISE. WHEN I DECREASED MY SPEED THE NOISE DISAPPEARED AS I BEGAN TO INCREASE MY SPEED THE NOISE STARTED AGAIN. IT SOUNDED LIKE TICKING/RATTLING NOISE. THERE WAS NO INDICATION LIGHTS THAT SOMETHING WAS WRONG. NOTHING! I HAD TO SPEND MONEY TO HAVE THE SUV TOWED TO THE DEALERSHIP AND FOR THE DEALERSHIP TO TELL ME THAT THE MOTOR IS GONE AND THAT IT WILL COST ME $5,500.00 TO HAVE IT FIXED. I AM NOT A HAPPY CAMPER.

MY VEHICLE HAS THE 2.0 TURBO ENGINE, PURCHASED NEW, AND SINCE ABOUT 10,000 MILES THE ENGINE/TRANSMISSION HAS BEEN SLUGGISH IN ACCELERATING SMOOTHLY. SOMETIMES THERE SEEMS TO BE A DELAY IN ACCELERATING EVEN AFTER THE GAS PEDAL IS DEPRESSED, AND THEN THE ACCELERATION IS NOT SMOOTH. IT IS MOST NOTICEABLE WHEN NEEDING TO ACCELERATE ON AN ON RAMP TO HIGHWAY OR STOP LIGHT AND UP TO THE 55 MPH SPEED LIMIT.

TL* THE CONTACT OWNS A 2015 HYUNDAI SANTA FE SPORT. WHILE DRIVING APPROXIMATELY 70 MPH, A METAL NOISE WAS HEARD FROM THE ENGINE COMPARTMENT. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD AND THE ENGINE SHUT OFF WITHOUT WARNING. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000.

ON 7/19/2018, AFTER STARTING THE VEHICLE, I NOTICED THE ENGINE WOULD NOT REV MORE THAN 4000RPM WHILE IN PARK. THOUGHT THIS MIGHT BE A SAFETY FEATURE SO DIDN'T GIVE IT MUCH THOUGHT. I DROVE THE CAR THAT DAY APPROXIMATELY 80 MILES, AND ABOUT 1 MILE FROM MY HOUSE, WHILE STOPPED AT A STOP SIGN ON A CITY STREET, THE ENGINE DIED. I WAS ABLE TO GET THE CAR STARTED BUT IT IMMEDIATELY DIED AGAIN. I WAS ABLE TO AGAIN GET THE VEHICLE STARTED AND DROVE IT THE REST OF THE WAY HOME. NO CHECK ENGINE LIGHT EVER ILLUMINATED! DROVE THE CAR ABOUT 20 TOTAL MILES OVER THE NEXT 3 DAYS WITH NO PROBLEMS. ON 7/23/2018, MY WIFE DROVE THE CAR TO WORK AND THE ENGINE STOPPED RUNNING WHILE SHE WAS STILL MOVING ON A BUSY CITY STREET. SHE WAS ABLE TO PULL TO THE SIDE OF THE ROAD. THE ENGINE WOULD NOT START AGAIN AND SHE HAD TO HAVE IT TOWED TO THE LOCAL HYUNDAI DEALERSHIP. STILL NO CHECK ENGINE LIGHT! WE BOUGHT THIS VEHICLE ON 7/11/2015. A 36 MONTH OLD VEHICLE WITH APPROX 30K MILES AND IT BREAKS DOWN? THIS PROBLEM IS NOT AN ANNOYANCE. THIS PROBLEM IS A SAFETY ISSUE! NHTSA SHOULD BE ORDERING A MANDATORY RECALL, ESPECIALLY AFTER THE PROBLEMS THEY HAD WITH PRIOR YEAR HYUNDAI ENGINES.

I WAS DRIVING ON THE HIGHWAY WHEN THE ENGINE SEIZED AND TURNED OFF. LUCKILY I WAS ABLE TO PULL OFF TO THE SIDE OF THE ROAD. THE CAR HAD TO BE TOWED TO THE HYUNDAI DEALERSHIP. THEY TOLD US THAT THE MOTOR IS LOCKED AND WILL NOT TURN OVER BECAUSE OF INTERNAL ENGINE FAILURE AND THERE WAS SLUDGE AND METAL IN THE OIL PAN. THE ASSISTANT MANAGER THEN TOLD US THAT THIS WAS ALSO A PROBLEM FOUND WITHIN THE 2013-2014 MODELS THAT HAD GOTTEN RECALLED, BUT THERE WAS NOTHING THEY COULD DO FOR US AND WE HAVE TO PAY OUT OF POCKET FOR A NEW ENGINE.

PURCHASED A CPO CAR FROM DEALERSHIP. 32K MILES. DROVE APPROXIMATELY 150 MILES WHEN DRIVING UP A MAJOR HIGHWAY AT 60MPH, ENGINE STARTING SEVERE KNOCKING, IN LESS THEN 1/2 MILE, ENGINE FAILED. ELECTRICAL WORKED, PUT ON HAZARD LIGHTS. BRAKES WERE UNUSABLE. COASTED TO EMERGENCY LANE AND PUSHED INTO PARK. CAR WAS TOWED BACK TO DEALERSHIP WHERE IT WAS DETERMINED THAT THE CAR ENGINE THREW A ROD. ENTIRE ENGINE NEEDED TO BE REPLACED. THIS CAR WAS "CERTIFIED". CAR WAS RETURNED TO DEALERSHIP WHERE A FULL REFUND WAS OBTAINED. I HAVE VIDEO OF THE ENGINE SOUND.

2015 HYUNDAI SANTA FE SPORT 2.0T 4CYL WJTH THE PREVIOUSLY RECALLED (2011-2014) ENGINE. THETA || GDI 2.0 WAS RUNNING PERFECTLY NORMAL ONE DAY NO WARNING LIGHTS OR MESSAGES WERE DISPLAYED BESIDES MY TIRE PRESSURE LIGHT . I WAS DRIVING ABOUT 30 MILES AN HOUR ON FLAT PAVED ROAD WHEN THE ENGINE STARTED MAKING A KNOCKING/ TICKING NOISE VERY LOUDLY , THE CHECK ENGINE LIGHT THEN CAME ON , I TURNED THE CAR AROUND TO HEAD BACK HOME WHICH I WAS ONLY 4 MILES AWAY , THE CAR WAS LOSING POWER TO THE ENGINE AS I KEPT DRIVING TO MAKE IT HOME , I MADE IT TO THE HILL I LIVE ON WHICH IS STEEP AND TRIED TO GO A LITTLE FASTER BUT THE CAR WOULDN'T GO OVER 20 MPH AT THIS POINT AND THE NOISE IS BECOMING LOUDER AND LOUDER . I MADE IT TO MY DRIVE WHEN THE ENGINE SHUT DOWN . I TURNED THE KEY OFF FOR ABOUT A MINUTE AND THEN TRIED STARTING IT UP AGAIN , IT WOULDN'T. TURN OVER AND MADE A LOUD CLUNK . I DID TRY HAVING THE VEHICLE REPAIRED AS I WAS TOLD THE TROUBLE CODE IT WAS DISPLAYING WERE P0014 AND P0024 , MY MECHANIC DIAGNOSED THIS AS THE ENGINE TIMING SOLENOIDS NEEDING TO BE REPLACED AND THE CAMSHAFT TIMING BEING ADVANCED , I WENT AHEAD WITH THE NEW SOLENOIDS AND A COMPLETE OIL CHANGE DUE TO THERE BEING METAL SHAVINGS IN THE OIL AND ON THE SOLENOIDS . AFTER THE REPAIRS WERE COMPLETE IT WAS TEST DRIVEN BY THE MECHANIC AND THE ENGINE SHUT DOWN ONCE AGAIN, THE BRAND NEW SOLENOIDS AND OIL ALL HAD BEEN CONTAMINATED WITH METAL SHAVINGS . I WAS THEN ADVISED THAT THE ENGINE NEEDS TO BE REPLACED AT MY EXPENSE AS IT IS OUT OF WARRANTY. I NOW HAVE A CAR WITH AN OUTSTANDING BALANCE THAT DOESN'T RUN AND A VERY HIGH MECHANIC BILL AND NOTHING TO SHOW FOR IT. I WILL NOT BE PURCHASING A REPLACEMENT ENGINE OUT OF POCKET AS THIS IS A FAULTY ENGINE