2019 Hyundai Kona Electric

As noted above, the recall (200) for this problem was issued in March 2021. I have been trying to get Hyundai to repair the vehicle since I received this information. Late last year I was told by the dealer in my area that a fix was ready and took the car in for repair on December 27, 2021. The dealer had no fix. I have contacted the dealer several times in the past 6 months, and recently filed a complaint with the national Hyundai Corporation. As of now, I am still driving the car with the urgent battery problem, and have not received a date for the necessary repair

This complaint is regarding our 2019 Electric Hyundai Kona. Hyundai had a Recall #200 that started last year 2020 if I’m not mistaken. They have sent us a lot of letters in the mail that they are still trying to find a solution to the battery issue of the electric car and will let us know once they come up with a solution. Last month, we went to Eckert Hyundai in Denton, TX and we tried to get the recall fixed but the tech said they can’t fix it since they do not have that much experience dealing with electric cars especially with batteries (which is the main issue due to risk of fire, explosion). I tried contacting McKinney and Plano Hyundai dealerships too but they tell me the same thing. As of the moment, the car does not fully charge, I don’t charge at home and there’s always a risk of fire whenever in use and while charging.

I received recall 200 notice from Hyundai regarding my Kona EV 2019 in June.(my mileage was around 14,000) After calling the dealer I got the appointment on 07/16. On 07/16 the service advisor said she fixed all recalls as per the instructions from Hyundai and said recall 200 is also fixed. (see attached service record) I asked how you fixed the folded anode issue without replacing the battery. They said, they did the software update and the battery now doesn't have the fire risk. Called Hyundai and opened a case 18464387 asking them how is recall 200 is fixed without battery replacement. They admitted that recall 200 was not performed and they will replace the battery very soon. Its not still 2 months and they don't have any battery replacement plan. Also my car is making some strange sound while charging and abruptly stopping charging around 70%. I am asking nhtsa's help as I am not getting any response from Hyundai regarding battery replacement. They also rejected the buyback saying the lemon law of MA is not applicable even though my mileage was <15,000 when I took the service appointment. (see attached health report from Hyundai dated 07/08)

THERE IS A RECALL ON THE EV BATTERY SYSTEM BOTH ON THE HYUNDAI SITE AND THE NTSB SITE FOR THIS. HYUNDAI CLAIMS THERE IS NO SUCH RECALL. MY BATTERY SYSTEM DOES NOT FUNCTION ACCORDING TO SPECIFICATIONS. HYUNDAI SAYS NOT TO PARK THE VEHICLE INSIDE DUE TO THE POSSIBILITY OF CATASTROPHIC FIRE. NEITHER THE DEALER NOR THE MANUFACTURER WILL REMEDY THE SITUATION. THEY BOTH DENY THERE IS ANY PROBLEM. I PURCHASED THE VEHICLE USED FROM A DEALER DECEMBER 2020.