2019 Hyundai Kona Electric

The vehicle began making a clicking/ticking sound under acceleration and deceleration. The noise progressively worsened until The dealer diagnosed the motor as failing internally and replaced it under warranty. Several people online in forums have experienced the same issue, some cases resulted in the reduction gear catastrophically failing causing the vehicle to suddenly stop accelerating. I worry that this issue may result in more sudden drivetrain failures because of how widespread the problem is. Hyundai does not seem to have a definite solution as the noise comes back for many owners.

There has been a battery recall on our Kona EV since March 2021. We were asked to keep the battery charged only to 80% to prevent problems. Hyundai is aware that we need a battery and we were contacted in late summer to set up an appointment to replace it. Every time we try to set something up they tell us that they don't have the battery or the proper parts. This is unacceptable. We have spoken with the service writer several times without resolution. At this point we do not trust Hyundai and are extremely unhappy with our vehicle purchase given the ongoing safety concern of continuing to drive a car with a batter that has been recalled.

I left my car with the dealer at the end of August for a repair, and they identified that Recall 200 had to be done. I received a rental car at that time. It is now February and I have still not gotten my car back. I have contacted both the dealer and Hyundai corporate to try to find out what is happened but they just tell me there is no "ETA" on the replacement part.

My car is subject to recall #200 (EV Battery replacement). I initially set my max charge level to 80% back in the spring, then was called by my local dealership for the battery replacement in early September. At that time, they checked my car in, but then sent me back out with it pending delivery of replacement batteries. I have reached out to the dealership several times since about the delay and they have responded that they're still waiting for batteries. It's been almost three months since my car was "checked in" for service.

I did follow the multiple recommended recalls. I have set my battery at 80% max charge on April 28, 2021.. On August 4th, it has been determined by the dealer that I needed a new battery. The battery has been ordered but we are still waiting for it. It has been 6 weeks so far. Since my current battery is only charged at 80%, I have not been able to use my car at is full potential for the past 5 months .

The vehicle was purchased 11/6/2019. On 1/11/2020 while driving from Oregon to California the main computer shorted out causing complete shutdown of the vehicle. It took the Sacramento Hyundai dealership almost 3 weeks to deliver the vehicle back to me. Since then the vehicle has appeared to run well. However, my faith in taking the vehicle on long drives is at least shaken. Several recall notices have been issued for my vehicle. Most notably is number 200. A recall notice #196, received in November, 2020 states "The high-voltage battery system... may have been produced with internal damage to certain cells ... that could increase the risk of an electrical short circuit ... increase the risk of fire." On July 2020 I received another Service Campaign notice which stated "The HIgh Voltage Battery Monitoring System is being enhanced to include additional monitoring...". On April 23, 2021 the local Hyundai dealership set the maximum charge to 80% as a result of another recall notice. Early in July, 2021 I received yet another recall notice which stating that vehicles battery cell manufactured in the LG Energy Solutions China plant could suffer an electrical short ... increasing the risk of a vehicle fire. I need to have a vehicle that is free from dangerous conditions. It is now 21 months since the dangerous condition in my vehicle was brought to Hyundai's attention. In one of the last paragraphs of Hyundai's latest recall notice they state that if they have failed or are unable to remedy the defect within a reasonable time, I may submit a complaint to you, NHTSA. I believe this situation meets that criteria. Thank you for your assistance, David Steinberg

The manufacturer has announced a safety recall (NHTSA Recall Number21V127000) due to the hazard of battery fire. It has been months since the recall was announced (and a year since battery fires were first reported) and the manufacturer has offered no remedy. Manufacturer has not provided timely communication or remedy to this safety problem, and we need help from NHTSA to get a safe solution to this fire danger. Hyundai either needs to provide a replacement battery immediately, or replace the car.

Manufacturer Recall Number200 NHTSA Recall Number21V127000 Recall StatusRecall Incomplete Summary HYUNDAI MOTOR AMERICA (HYUNDAI) IS RECALLING CERTAIN 2019-2020 KONA ELECTRIC AND 2020 IONIQ ELECTRIC VEHICLES. THE LITHIUM-ION (LI-ION) BATTERY MAY SHORT-CIRCUIT. I have been in touch with Hyundai corporate and they have no time estimate of when this recall can be completed. It has been way too long for this type of problem to not be fixed.

THERE IS A RECALL ON THE EV BATTERY SYSTEM BOTH ON THE HYUNDAI SITE AND THE NTSB SITE FOR THIS. HYUNDAI CLAIMS THERE IS NO SUCH RECALL. MY BATTERY SYSTEM DOES NOT FUNCTION ACCORDING TO SPECIFICATIONS. HYUNDAI SAYS NOT TO PARK THE VEHICLE INSIDE DUE TO THE POSSIBILITY OF CATASTROPHIC FIRE. NEITHER THE DEALER NOR THE MANUFACTURER WILL REMEDY THE SITUATION. THEY BOTH DENY THERE IS ANY PROBLEM. I PURCHASED THE VEHICLE USED FROM A DEALER DECEMBER 2020.