2019 Hyundai Kona Electric

Hyundai has been unable to complete a recall on the Kona EV's battery for nearly a year, which is not "reasonable" by anyone's definition of the word. During that time, we've been unable to charge our car in our garage (where our charger is installed) and haven't been able to use the car on roadtrips as we have to limit the charging capacity (per the recall instructions). I requested a buyback under my state's lemon laws but they claimed it wasn't applicable (I disagree based on the law and will be filing a complaint with the state as well). I've been waiting months for the battery to arrive at the dealership. There have been no updates from corporate since they denied the buyback request. Local dealerships have complained that corporate keeps changing the rules and how they're supposed to handle the recall, and are of no help. We're going on a year without being able to fully utilize the car and Hyundai refuses to offer any help. They claim there are issues with the battery supply but are marketing brand new cars with batteries.

The contact owns a 2019 Hyundai Kona. The contact received a notification for NHTSA Campaign Number: 20V630000 (Electrical System) and 21V127000 (Electrical System). The dealer had been notified about the recalls; however, the contact was informed that the parts were not yet available. The manufacturer had also been notified of the recalls. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact had not experienced a failure. Parts distribution disconnect.

My car is subject to recall #200 (EV Battery replacement). I initially set my max charge level to 80% back in the spring, then was called by my local dealership for the battery replacement in early September. At that time, they checked my car in, but then sent me back out with it pending delivery of replacement batteries. I have reached out to the dealership several times since about the delay and they have responded that they're still waiting for batteries. It's been almost three months since my car was "checked in" for service.

This complaint is regarding our 2019 Electric Hyundai Kona. Hyundai had a Recall #200 that started last year 2020 if I’m not mistaken. They have sent us a lot of letters in the mail that they are still trying to find a solution to the battery issue of the electric car and will let us know once they come up with a solution. Last month, we went to Eckert Hyundai in Denton, TX and we tried to get the recall fixed but the tech said they can’t fix it since they do not have that much experience dealing with electric cars especially with batteries (which is the main issue due to risk of fire, explosion). I tried contacting McKinney and Plano Hyundai dealerships too but they tell me the same thing. As of the moment, the car does not fully charge, I don’t charge at home and there’s always a risk of fire whenever in use and while charging.

The contact's wife owns a 2019 Hyundai Kona. The contact stated that upon warming the vehicle in cold weather, an abnormal, wire-burning smell would emit from the vehicle without warning. The manufacturer was initially notified about the failure and was informed that he would receive a callback; the contact had yet to receive a callback. The contact then took the vehicle to the dealer where they found no failure with the vehicle. The contact stated that he had a young child and that the odor could be toxic to his child's breathing. The vehicle had yet to be repaired. The failure mileage was approximately 1,000.

The contact owns a 2019 Hyundai Kona. The contact received notification of NHTSA Campaign Number: 21V127000 (Electrical System) however, the part to do the recall repair was unavailable. The dealer was made aware of the issue however, the contact was informed that parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.

I received recall 200 notice from Hyundai regarding my Kona EV 2019 in June.(my mileage was around 14,000) After calling the dealer I got the appointment on 07/16. On 07/16 the service advisor said she fixed all recalls as per the instructions from Hyundai and said recall 200 is also fixed. (see attached service record) I asked how you fixed the folded anode issue without replacing the battery. They said, they did the software update and the battery now doesn't have the fire risk. Called Hyundai and opened a case 18464387 asking them how is recall 200 is fixed without battery replacement. They admitted that recall 200 was not performed and they will replace the battery very soon. Its not still 2 months and they don't have any battery replacement plan. Also my car is making some strange sound while charging and abruptly stopping charging around 70%. I am asking nhtsa's help as I am not getting any response from Hyundai regarding battery replacement. They also rejected the buyback saying the lemon law of MA is not applicable even though my mileage was <15,000 when I took the service appointment. (see attached health report from Hyundai dated 07/08)

The contact owns a 2019 Hyundai Kona. The contact received notification of NHTSA Campaign Number: 21V127000 (Electrical System) however, the part to do the recall repair was unavailable. The contact stated that while the software was being updated, the mechanic was able to provide the full recall repair because the battery replacement portion of the recall was unavailable. The dealer informed the contact that they were unable to complete the recall repair due to the part not being available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The battery in my electrical vehicle is recalled due to the potential for shorting and fires. The dealer performed a software update but states that they cannot request a replacement battery because the manufacturer will reject it because a specific code was not generated during the software update. The manufacturer tells me to try to find a different dealer that will replace it. This doesn't make sense because the manufacturer should be in contact with the dealership telling them what to do.

The contact owns a 2019 Hyundai Kona. The contact stated that the battery warning light was illuminated. The contact stated he continued to drive to his destination with the warning light illuminated. The contact took the vehicle to the local dealer and the mechanic was unable to determine the cause of the failure. The contact received notification of NHTSA Campaign Number: 21V127000 (Electrical System) however, the part to do the recall repair was unavailable. The contact took the vehicle to the local dealer and Alexandria Hyundai (1707 Mt Vernon Ave, Alexandria, VA 22301: (703) 535-6840) and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. Parts distribution disconnect. The failure mileage was approximately 8,000.