2016 Hyundai Genesis

ABOUT A MONTH BEFORE THE INCIDENT, THE VEHICLE WAS FULLY IMSPECTED IN OFFICIAL DEALERSHIP, NO ISSUES REPORTED. A FEW DAYS BEFORE THE INCIDENT, THE WIPERS STARTED WORKING WITH THE ENGINE OFF; I SCHEDULED AN APPOINTMENT FOR AN INSPECTION. THE VEHICLE WAS LEASED WITH ABOUT 10 MONTHS LEFT ON THE LEASE. ON APRIL 13, 2018 AFTER DRIVING FOR 1,5-2 HOURS, I PARKED IT AND WENT TO THE OFFICE FOR 10-15 MINUTES; ON MY WAY BACK TO THE VEHICLE I HEARD THE FIRE TRUCKS COMING; AS I WAS APPROACHING MY VEHICLE I REALIZED THAT MY VEHICLE WAS ON FIRE. THE INSPECTOR REPORTED THE ENGINE EXPLOSION DUE TO MANUFACTURERS PROBLEM. SO BASICALLY HAPPY TO BE ALIVE AS NOBODY KNOWS WHAT WOULD HAD HAPPENED WITH ME AND MY KIDS IN THE VEHICLE DRIVING ON A HIGHWAY; SO AFTER MORE THAN 3,5 MONTHS HYUNDAI FINNCIAL STILL DID NOT CLOSE THE CASE ALTHOUGH THEY STATED THAT THEY ARE IN THE PROCESS OF PAYING OFF THE VEHICLE. NOBODY EVER SAID SORRY; I CALL TO HYUNDAI / HYUNDAI FINANCIAL EVERY DAY AND ALL THEY DO IS THEY TRANFER ME FROM ONE DEPARTMENT TO ANOTHER; THE CASE MANAGER ASSIGNED TO OUR CASE NEVER PICKS THE PHONE, NEVER CALLS BACK, TO REACH HIM I NEED TO CALL TO THE SUPERVISOR AND COMPLAIN AND ONLY THAN I RECEIVE A CALL FROM HIM. 2 MONTHS AGO HE STATED HE WOULD CLOSE THE CASE THE COMING MONDAY. NO ACTIONS SINCE THEN SO FAR.

WHEN YOU TURN ON THE A/C THE CAR MAKES A NOISE LIKE THERE IS A MOTORCYCLE IN THE BACK SEAT - THE NOISE IS VERY NOTICEABLE WHEN YOU ARE IN IDLE OR SITTING AT A LIGHT -IT ALSO GETS TERRIBLE GAS MILEAGE - CERTAINLY NOT WHAT THEY ADVERTISE THE CAR WAS AT COCONUT CREEK HYUNDAI FOR OVER 40 DAYS AND THEY CHANGED THE FUEL INJECTORS / MOTOR MOUNTS / FLY WHEEL / AND SOME FAN FOR THE AC AT ONE POINT YOU COULD NOT SIT IN THE CAR WITH THE AC ON WELL HYUNDAI WANTED ME TO PAY THEM $3600 TO GET OUT OF THE LEASE ON A LEMON LAW DEAL - THAT IN MY OPINION IS TOTAL BS THEY SELL ME A LEMON OF A CAR AND THEY WANT TO CHARGE ME TO GET OUT OF IT WELL THE NOISE DID GET LESS ANNOYING BUT THE OTHER DAY IT IS BACK AGAIN AND I JUST HUNG UP ON THE DEALERSHIP ACCORDING TO THE SERVICE MANAGER THEY SEE OTHER VEHICLES LIKE THE GENESIS SEDAN AND THE NEW G80 HAVING THE SAME ISSUE HYUNDAI WILL NOT HELP ME AND CANNOT FIX THIS VEHICLE IS THERE ANYTHING THE FEDERAL GOVERNMENT CAN DO HOW ABOUT A NATIONWIDE RECALL ??? MAYBE THEN THEY WILL FIGURE OUT WHAT IS WRONG

TL* THE CONTACT OWNS A 2016 HYUNDAI GENESIS. WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART AND WAS TAKEN TO COURTESY HYUNDAI (939 NEWPORT AVE, PAWTUCKET, RI 02861) FOR DIAGNOSTIC TESTING, BUT THE CONTACT WAS UNAWARE OF THE RESULTS. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED ONE YEAR LATER. THE VEHICLE WAS TAKEN BACK TO COURTESY HYUNDAI. THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED, BUT THEY REPLACED THE FUEL PUMP. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 15,000.

CHANGED LANES AT 30 TO 40 MPH IN A RESIDENTIAL AREA, REMOVED FOOT FROM GAS PEDAL, HEARD ENGINE REVVING HIGH THEN WITHIN ONE TO TWO SECONDS I FELT AND HEARD A HARD BANG AND HEAVY PUSH. THOUGHT SOMEONE HIT ME, BUT NO ONE DID. CAR STARTLED ME AND MY WIFE. IT FELT LIKE THE ENGINE DISCONNECTED FROM THE TRANSMISSION, THEN REENGAGED, WHICH GAVE THE SUDDEN OUTCOME. THIS HAS BEEN THREE WEEKS AND NO FURTHER INCIDENT. I COULD ONLY IMAGINE IF THIS HAPPENED ON A HIGH WAY OR AT A CRITICAL POINT OF DRIVING. I THINK IT CAN BE A SAFETY CONCERN.

SUDDEN LOSS OF POWER AT FREEWAY SPEED. DRIVING AT FREEWAY SPEED LATE AT NIGHT WITH ADAPTIVE CRUISE CONTROL ON, I ACCELERATED AND CHANGED LANES TO THE LEFT TO AVOID A COLLISION WITH AN INATTENTIVE DRIVER. IMMEDIATELY AFTER CHANGING LANES TO THE RIGHT TO RETURN TO MY LANE, THE CAR STOPPED RESPONDING TO THROTTLE INPUT. RPM GRADUALLY DECREASED TO ZERO AND THE CAR STALLED. NO WARNING LIGHTS UNTIL THE ENGINE STOPPED AT THE RIGHT SHOULDER OF THE FREEWAY. I RESTARTED THE ENGINE. STILL NO WARNING LIGHTS. THE CAR ENTERED A LIMP-HOME MODE WITH MAX RPM AROUND 1500, VERY SLOW ACCELERATION, MAX SPEED ABOUT 50 MPH. IT DID NOT STALL AGAIN DURING THE 10 MILE TRIP HOME. TOWED TO DEALER. DEALER STATES THAT THE OBD2 FAULT CODE WAS P1230, LOW FUEL PRESSURE. THE TECHNICIAN TEST DROVE THE CAR AND REPRODUCED THE BEHAVIOR. INITIAL DIAGNOSIS WAS "FAILURE OF HIGH-PRESSURE FUEL PUMP." TODAY (5 DAYS AFTER INCIDENT) THE DEALER STATES THAT HYUNDAI TECH SUPPORT RECOMMENDS ADDITIONAL DIAGNOSTICS PRIOR TO REPLACING THE FUEL PUMP.

I PURCHASEDA2016 HYUNDIA GENESIS ON DEC. 17, 2015. I ENROLLED IN THEIR BLINK SERVICE THAT NIGHT AND ATTEMPTED TO ENROLL IN THEIR REMOTE CAR STARTING SERVICE THAT IS AN ADDED SERVICE TO THEIR BLINK CONNECT SERVICE. WE WERE UNABLE TO ADD THE REMOTE PACKAGE DUE TO AN INTERNET SERVER PROBLEM. WE WERE ABLE TO SUCCESSFULLY ENROLL IN THE REMOTE STARTING SERVICE UNTIL DEC 21. ON THE MORNING OF 12/23 I LOGGED ON TO THE SMARTPHONE APP AND PROCEEDED TO REMOTE START MY CAR FOR 2 MINUTES. MY CAR WAS PARKED 3 CAR DETACHED GARAGE WITH DOUBLE DOOR GARAGE DOOR OPENED. I STOOD AT BACKDOOR TO WATCH THE CAR START SUCCESSFULLY. I WALKED AWAY AND 5 MINUTES LATER I WHEN TO SEE THAT MY CAR WAS NO LONGER RUNNING. IT WAS NOT. I LEFT MY GARAGE DOOR OPENED. I WAS IN MY OFFICE AND AT 1:10 PM MY NEXT DOOR NEIGHBOR WHO CAN ALSO SEE MY GARAGE FROM BACK OF HER HOUSE TO TELL ME THE LIGHTS ON MY CAR HAVE BEEN ON FOR LONG TIME. SHE KNEW I BOUGHT A NEW CAR AND THOUGHT IT WAS STRANGE THAT MY LIGHTS WERE STILL ON. I INVESTIGATE THE PROBLEM. I FOUND MY CAR WITH THE LIGHTS ON WITH THE ENGINE RUNNING.THE DASHBOARD DISPLAY SHOWED THAT I WAS LOW ON FUEL. I TURNED OFF CAR AND IMMEDIATELY CONTACTED HYUNDIA CUSTOMER CARE AND SPOKE TO A REPRESENTATIVE TO REPORT MY EXTREME CONCERN. BEFORE I PURCHASED I CALLED HYUNDIA TO MAKE SURE THAT THIS CAR HAD AN AUTOMATIC SHUT OFF PROGRAM SYSTEM. I SAW A 60 MIN REPORT ON PEOPLE WHO DIED AFTER FORGETTING TO TURN OFF CAR WITH KEY LESS STARTERS AND THEIR CARS DID NOT HAVE AN AUTOMATIC SHUT OFF PROGRAM. THE HYINDIA CUSTOMER REP TOOK MY REPORT TOLD ME TO HAVE DEALER SERVICE CHECK SYSTEM AND ALSO TURNED ME OVER TO A BLINK REP WHO I REPORTED THE INCIDENCE TO WITH ALL THE DETAILS WHO GAVE ME THE CASE NUMBER OF BL000293583. I HAD DRIVEN THE CAR THE NIGHT BEFORE AND NOTE THAT THEIR WAS 7/8 OF A TANK LEFT.CAR HAD TO BE RUNNING FOR HOURS TO USE THAT MUCH GAS B4 I SHUT CAR OFF.