2015 Hyundai Genesis

My car spontaneously caught fire while in a parking lot. I had left it for approximately 45 minutes. When I returned and opened the trunk, smoke began pouring out. Frightened, I called 911. The fire department came. When they opened the driver door, much more smoke poured out. My car continued to smoke I believe for a long time. I was ill for several days with headache and asthma as I am a senior and have scarred lungs. A mechanic later determined that the passenger car motor had burst into fire. He said the motor, seat, carpet and seat belt were beyond repair. No warning lights ever came on. After suggesting a buy back of the car in an earlier conversation, the manufacturer said yesterday upon viewing a photo I provided of the burned seat motor that it wasn't that bad. I refuse to keep the car or drive it because it could happen again and it reeks of fire.

The contact owns a 2015 Hyundai Genesis. The contact stated that when she depressed the push-to-start button, the vehicle failed to start. The contact noticed there was water near the battery compartment. The contact removed the water, but the compartment continued to retain water. The battery, oil, and engine warning lights were illuminated. The contact called the local dealer, who informed her about a recall and referred her to the local Hyundai dealer. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 24V107000 (Electrical System). The manufacturer was not notified. The failure mileage was unknown.

On [XXX], my vehicle was not starting at all, prompting me to seek professional assistance. Subsequently, the car was towed to a nearby auto shop for a comprehensive diagnostic. The findings indicated that the starter was the root cause of the issue and required replacement. Additionally, a battery replacement was deemed necessary. Coincidentally, on the same day, a recall notice was issued regarding the starter, citing a fire risk associated with the component. In light of the recall notice, the vehicle was relocated from the auto shop to my residence. On [XXX], the car was then towed to the dealership for further investigation and confirmation of the starter diagnostic, as advised by Hyundai corporate by an agent named, Doreen. I contacted Hyundai corporate on Friday, [XXX] , seeking guidance about the starter diagnosis. Their recommendation was to have the car towed to the dealership to validate the starter issue. She stated they will be able to expedite the resolution process at a national level once the dealership confirms the diagnosis. Today, on [XXX], Capitol Hyundai in San Jose, CA, associate by the name of Ali Lee, informed me that the starter was not the culprit; rather, it was identified as a "faulty" new battery installed six months ago. This revelation is disconcerting, especially considering that the car, parked for six days, should not have been able to start if the issue was solely related to the battery, as confirmed by the dealership. This report aims to document the sequence of events for future reference and to address potential safety concerns associated with the recalled starter, which poses a fire risk. Moreover, I would like to bring to your attention some pre-existing issues that might be connected to the recall, including light flickering while driving, headlights turning completely off automatically at night on the freeway & challenges w the car windows when using the designated buttons. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

This has been a recurring safety issue problem! The front turn signals repeatedly have indicated on etiher side that the bulb is burned out and hence do not light up nor flash when this occurs. Some folks chalk this up to it is normal for bulbs to burn out so I have been replacing them when this happens. But, a new bulb doesnt always work! It gets to be a game of try this bulb and then that bulb and then sometimes nothing works and I plug the turn signal harness back in and maybe a few days later it starts to work so it is more than a bulb issue and a significant safety issue if folks assume that the turn signal is performing correctly and the oncoming cars dont see any sign that I'm planning on turning. I can put in a new bulb and try adjusting the bulb in its seated position and grab the wires and jiggle to see if there is a short or bad conection and nothing changes the fact that the new bulb is not working. Also the bulbs that arent working appear to be in good working order when looking at the 2 filaments

The contact owns a 2015 Hyundai Genesis. The contact stated while driving through heavy rain, the ABS warning light intermittently appeared on the instrument panel. Recently, the contact stated that the ABS warning light remained illuminated upon starting the vehicle. Upon investigation, the contact discovered NHTSA Campaign Number: 21V160000 (Service Brakes, Hydraulics) which was linked to the failure. The dealer and the manufacturer were notified of the failure and confirmed that the vehicle was not included in the recall. The vehicle was not repaired. The failure mileage was approximately 30,000.

The oil low-pressure warning light is frequently on while the engine is operating from idle to approximately 2,000 rpm. Engine operation is normal, including high performance. Complaints of this condition abound on Genesis Forums. Beside the lack of a true low oil pressure warning that may result in severe engine damage, a safety issue is present if that damage occurs on roadways with no way to escape traffic flow.

The steering wheel frequently locks in position during left or right turns at speeds between 30 and 70 mph. A deliberate effort is required to return the steering wheel to neutral. My Hyundai dealer shop would not diagnose the problem due to the problem being intermittent, despite the car being under the bumper to bumper warranty.

In July 2023, the driver's side passenger door stopped opening for no reason. There was no damage nor was there an accident. Upon researching this issue, I learned that this is a common problem for the 2015 Hyundai Genesis models. It is not safe to have passengers ride in the vehicle as they could not get out in the event of a flood, fire or accident. On July 20, 2023, I contacted Hyundai Motor America and was assigned Case No. 21756483. Max, National Consumer Affairs, Hyundai Motor America, (833) 462-8722 xX65522, was assigned. On August 4, 2023, Max scheduled an appointment at Roseville Hyundai for September 29, 2023. No repairs were performed nor was a clear diagnosis made as Hyundai did not if indicate it would pay for the repairs. On October 10, 2023, Rae, a service employee from the dealership, left a voicemail that due to the age of the vehicle and miles outside the warranty, Hyundai would not assume responsibility for the repair. A consumer of a vehicle has a reasonable expectation that all four car doors will open and close for many years. Due to the cost and supply issues, consumers are keeping their cars longer. We have owned many vehicles and even three Hyundai vehicles at the time of this incident, and not once did a door cease to open. I am seeking assistance from Hyundai repair this safety issue.

I was driving the car, and without warning, it just said engine overheating and shut off. If I had pulled out in front of someone, I could easily have gotten killed. There was no prior indication of anything wrong. Just riding down the road and it just shut off for no reason and would not restart. Towed it to the dealership and they told me that I need a new electronic control module and quoted a price of $4,000. That is freaking outrageous for something that should never have gone wrong in this car. I researched online and there are multiple Hyundai Genesis sedan owners have had a problem with the electronic control module going out for no reason. This is something Hyundai should be held accountable for as it is a major safety hazard. For your car to just shut off for no reason while driving it, is extremely dangerous and life-threatening.