2015 Hyundai Genesis

Factory recall 24V-107: On [XXX] took car to Haselwood Hyundai of Bremerton WA. for MANF. recall Genesis Starter Solenoid water contamination. Recall was completed in 2 hours when driving home car went into emergency mode and shut down on freeway with completely dead battery. Was told by dealership they would not pay 1200 tow bill. Applied for AAA membership and was approved. Car was towed back to dealership on August 28th with approx. 100 miles driven since Aug 9th. Dealership had no idea that costs would be reimbursed by Hyundai. Had they known this the car would have been towed ASAP after breakdown. Note: This vehicle had no issues prior to this factory recall being installed. On August 29 service adviser Brandon said Alternator and battery needed replacement. This made no sense because car had no electrical problems prior to factory install. Authorized dealer to replace this equipment if necessary since I would be reimbursed. Sept 2nd Paid dealer $1,567.00 for repairs. After leaving dealer car ran for 62 miles went into emergency mode with completely dead battery. Sept 3rd car again towed into dealership. My car has run for a total of 4 hours since Aug 9th factory recall repair. I've been without transportation going on 4 weeks because of this incident. Hence, I write to text to you asking for assistance in getting this incident over with. I thank you in advance for your time and interest in this request. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I visited Mission Hills Hyundai located at 10240 Sepulveda Bl, Mission Hills CA 91345 on Jul 31, 2024 for recall after appointment. I waited 2 & half hour, and Hyundai told me the recall service completed but not done. It was perfectly lying. Hyundai explained my car's break disc has problem and cut it and then put together, but only done for resurface. They charged $824 as a labor. Please confirm them and recall service was not doing even Hyundai sent recall service letters many times. Hyundai service is not good. Thank you.

UNKNOWN I drove it to work then it started spilling oil and wouldn't start so got it towed over to a shop and got it diagnosed and they said it was the motor and they didn't work on motors so I found a shop that did work on motors and they put a new used engine in and then the shop told me that all it needed was flashed and it will work again so I went to hyundai to get that done and they told me they couldn't get it done because of 6 codes the shop needed to get off and fixed so I waited some more for them to fix it they still didn't so I was not going to pay them anymore so here it sits in my parking lot broken down still

Electric Assisted Steering sporadically locking up during turns, requiring effort to unlock. Other times it will lock during hwy driving requiring significant effort to steer the vehicle. Once under 60 mph it unlocks and goes back to normal. This has been happening unexpectedly and without any warnings. Stopping and shutting down the vehicle then restarting will also reset the steering.

The contact owns a 2015 Hyundai Genesis. The contact received notification of NHTSA Campaign Number: 24V107000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Hyundai Genesis. The contact received notification of NHTSA Campaign Number: 24V107000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Hyundai Genesis. The contact received notification of NHTSA Campaign Number: 24V107000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.