2025 Hyundai Elantra

Anytime vehicle is over 35mph brakes fail, vehicle has to coast to a lower speed before you can engage braking. When you attempt to brake at the higher speeds, it click click clicks repeatedly while depressed fully, a mild grind and force against foot from pedal once you coast enough it suddenly will make the sounds less then all the sudden brakes work. Called one dealer (Hyundai sherman oaks CA) and as soon as we said brakes don't work over 35mph were hung up on, twice. The exact same words. Then downtown LA Hyundai basically said we don't accept tow one right now which obviously a non braking car won't drive. Hyundai of America is the ones that called downtown and connected us to them aware of the issues and time frame as we had just purchased the car from carvana and it was this way on delivery. Now returning vehicle to carvana since we can't seem to get a dealer to repair even though it has warranty.

The contact owns a 2025 Hyundai Elantra. The contact stated that while his wife was pulling into a customer's driveway at 5 MPH, the vehicle stalled and rolled back and crashed into a parked Ford F-150. The brake pedal was applied, but the vehicle failed to respond. The vehicle failed to restart. There were no warning lights illuminated. The collision feature failed to engage. There was no fire or airbag deployment. A police report was filed. The driver sustained injuries to her neck and shoulder, and medical attention was provided at the hospital. The vehicle was towed to a tow lot. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, but no additional assistance was provided. The failure mileage was approximately 4,000.