2025 Honda Pilot

The collision mitigation breaking system has wrongly engaged the breaking system on two occasions since I have purchased the car in September 2025. The car is available for inspection. Both times, the car hard braked when turning right at stop sign. The second occurrence, today, 5/15/26 the car also honked. I plan to call the dealer tomorrow report the issue but from what I have read so far this is a known issue with no resolution and is not easy to replicate, therefore I am filing this complaint to document the issue. Both times this was very alarming for me. Today, there was another person at the stop sigh to my right and a pedestrian a bit a way when the car slammed to a halt and honked, alarming me and probably them as well. There was no warning or alert, the car just halted.

There are three dangerous systems in my 2025 Honda Pilot EX-L that should be permanently disabled or removed by the manufacturer or dealer. In order of danger; (1) Collision Mitigation Braking System, (2) Auto Idle Stop, and (3) Road Departure Mitigation System. All three of these systems have nearly caused wrecks for me several times. The Collision Mitigation Braking System (1) is especially dangerous for rear-end collisions to the vehicle using CMBS. Example, I was driving in heavy traffic in the middle lane on I-40 near Hermitage, Tennessee on 23 Apr 2026 with adequate distance between me and the car in front of me. A tractor-trailer was close behind me. Suddenly, a car in the lane to my right moved into the gap in my lane between me and the car that was at a safe distance in front of me. The CMBS activated and started braking the car. I pressed the gas pedal hard to try and maintain my 70 MPH speed to no avail. The tractor-trailer swerved into the lane to my left missing the rear of my car by inches, and avoiding a massive chain reaction collision of many cars. This was a near fatal event for me. Without CMBS, I would have simply held my speed steady until I could create a safe distance and ease into a safer position, possibly in the lane to my right, a much less eventful situation. The Auto Idle Stop (2) has a knack for shutting off the engine when I am trying to make a left turn in heavy traffic. After several near misses, I have learned to turn this system off when starting the engine (the default is on). The Road Departure Mitigation System (3) shakes the steering wheel if the system thinks you are moving out of your lane. It shakes the steering wheel to alert you. Twice, I was caught by surprise and overcorrected the steering when the Road Departure Mitigation System started shaking the steering wheel. So instead of staying in my lane, this almost caused me to go out of my lane and possibly collide with another car or a road barrier.

This car on April 2nd, 2026 did not stop. I had pulled into a parking lot. Parked in the same space I have parked in for the last 12/13? Years. Upon driving into the space .. I pressed my brakes down for the car to stop. It did not stop. The car kept going/rolling My husband the passenger told me to STOP. I heard him plainly say. I told him I am stopping. But the car would not stop. It kept going and rolling into a brick building at the end of the parking space. We braced ourselves. What else do you do when your car won’t stop I was probably goingb8 mph. Nothing fast. Not on the phone. 75 degree perfect weather in [XXX] I’ve had this car about five months. No problem at all until this incident never in my life had I ever had brakes to fail me. Well the brakes failed. Technology is built by men and programmed by men. I am a nine car Honda owner. This car has a brake technology problem. With all the technology, it should have stopped on its own. It didn’t. When brakes are applied technology should work. In this case technology failed. This car has a brake defect technology problem. Brakes were applied a car doesn’t have to have a recall on it for it not to have a technology problem. These cars are not perfect. Programmed and built by human hands. ImnsurevifvMr. Soichiro Honda sat down with me and did this problem with one of his cars.. he would surely say” I’m sorry that happened to you” I’m sorry you’re brakes did not work and they did not . American Honda needs to recognize accountability. I wish they would experience what I experienced. It would be a scary situation that is if you survived yrs, I’m sure if it happened to them. No car is perfect. This one sure isn’t. I no longer am an owner of this 2025 Honda Pilot. Death trap it’s gone to somebody else. My life is worth living Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Vehicle: 2026 Honda Pilot – Mileage 20,847 Issue: Engine Failure, oil leaks, wheel alignment, air conditioning, major gas leaks from the engine, safety electronics alerts on front dash display are saying the vehicle is not safe to drive. History of issues: 03-11-2026: Car broke down while driving in [XXX] . 03-12-2026: Received call from Ira Honda service and was told they needed to replace the engine. 04-04-2026: I was told the vehicle was ready to be picked up. I started driving home and found the vehicle was all over the road. I returned to Ira Honda and once again was given a loaner. Also, the engine was leaking oil. 04-09-2026: Ira Honda called and said one of the engine gaskets was defective and they needed to replace it. They said that now the alignment was back in spec. I was told that the 3 yr engine warranty begins anew. When I got home I looked more closely at the alignment document and saw that the alignment was still slightly out of spec. I called and was told that it was the best they could do. 04-10-2026: air conditioning not working and asked for them to fix the alignment. 04-13-2026: I again brought the vehicle in for service. But was told there were no loaners available. I arrived at 9:30am and at 1:00pm. The A/C was fixed and determined the frame was not set correctly when they replaced the engine. This was the reason the alignment was off by so much. So the alignment was fixed. 04-14-2026: Leaking oil. So again, I had to return to Ira Honda. No loaner was available. 04-18-2024: Saturday morning and we smelled gas in the garage. Started the car and it took about a minute to start. Asked if it was safe to drive, Ira service said yes. 04-20-2026: Started the vehicle up and same issue occurred. However, this time gas was leaking out. It leaked in our garage, on our driveway and all over the street. Again fixed. 04-29-2026: Car again failed to start. During startup the car leaked a large amount of gas. It is still at the dealership. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION

The contact owns a 2025 Honda Pilot. The contact stated while attempted to park the vehicle into a park spot occupied with her husband and granddaughter in the vehicle, the vehicle acceleratored independently causing the vehicle to crash into a brick wall. The contact stated that no air bags were deployed in her vehicle. The contact stated her granddaughter sustained a cut near her right eyebrow. No medical attention was required. The contact stated that a police report was filed. The contact mentioned that the vehicle was towed to a collision center. The manufacturer was notified of the failure and they are investigating the matter. The approximate failure mileage was 10,000.

The vehicle is experiencing persistent dashboard warnings including "Brake performance may be reduced," "Low Speed Braking Control problem," and "Parking sensor problem." These issues have been presented to your authorized dealer, Napleton Honda in Morton Grove, on three separate occasions with no resolution: September 29, 2025: I arrived at the dealer bay with active warning lights. The service writer instructed me to simply restart the vehicle to clear the lights. I have photographic evidence of the warnings from this date. October 25, 2025: The vehicle was brought in for repair. I provided cell phone photos of the active dashboard warnings, yet the dealer reported "nothing found." April 20, 2026: The vehicle was again brought in for the same issues. I again provided cell phone photos as proof of the defect, but the dealer reported "nothing found." Despite the dealer's inability to diagnose the cause, my photographic documentation from 9/29/25, 10/25/25, 4/20/26, and 4/25/26 proves these defects are real, recurring, and significantly impair the safety and value of the vehicle.

Adaptive cruise control fails nearly every time the car is driven more than 40 minutes with ACC activated. Failure indicated by warning lights and statement on DIC. DIC instructs operator to clean the front "H" emblem on grille, however, the emblem is always completely clean. The failure has been reported 4+ times to the dealership. Dealership reports the failure is a known problem and there is no fix available from Honda. Upon system shut down the vehicle disengages cruise control and has rapid deceleration causing unsafe driving conditions while in traffic. System usually resets itself without cleaning or other remedies within 10-20 minutes after fail, and will usually fail again +/- 40 minutes later. ACC is marketed as part of the Driver safety system and is unreliable. first occurrence was at 670 miles since new. Car now has < 10k miles and has failed 12+ times.

The contact owns a 2025 Honda Pilot. While driving at an undisclosed speed, the vehicle suddenly decelerated, and the steering wheel started jerking. The messages EPS Failure, Lane Keep Assist, and Adaptive Cruise Control Failure were displayed. The contact safely pulled over to the side of the road. The vehicle was towed to a dealer, but was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 3,200.

The contact owns a 2025 Honda Pilot. While the contact’s wife was driving approximately 70 MPH, the steering wheel became extremely difficult to turn in either direction. The driver was able to forcefully steer the vehicle over to the shoulder. After turning off and restarting the vehicle, the steering failure was self-corrected, and the vehicle operated normally. The driver was able to continue driving without any additional failures. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, and a service appointment was scheduled. The failure mileage was 8,000. The VIN was not available.