2017 Honda Odyssey

SO RECENTLY MY 2017 HONDA CRV HAS A CRACK IN THE VERY LOWER BOTTOM OF THE WINDSHIELD. IT WAS 23 DEGREES. I WAS DRIVING HOME 35 MILES PER HOUR, NO VEHICLES AROUND AND IT BEGAN CRACKING.I HAVE OWNED CRV'S ALL MY LIFE. I SAW ONLINE WHERE THIS IS HAPPENING QUITE FREQUENTLY AND FOR NO REASON. I CONTACTED YOU GUYS AND WAS TOLD THE WINDSHIELD IS 1700.00. THERE IS NO CHIP IN THE CRACK IT JUST STARTED SPREADING, WHICH TO ME MEANS THERE IS A FLAW IN THE DESIGN. I CONTACTED YOUR SERVICE DEPT. AND SPOKE WITH RANDY WHO IS THE ADVISOR. HE TOLD ME QUITE RUDELY , TO CONTACT HONDA CUSTOMER SERVICE. I ASKED FOR THE NUMBER, WHICH ANY DECENT CORPORATION WILL PROVIDE OFF HAND AND HE TOLD ME IT IS LOCATED IN THE FRONT OF MY OWNERS MANUAL.

THE VEHICLE WAS IN MOTION ON A STREET AND NORMALLY DECELERATING FROM 30 MPH TOWARDS A STOP LIGHT. WITHOUT WARNING THE CAR SUDDENLY DECELERATED AND STALLED THE ENGINE. IT WAS AS IF THE TRANSMISSION SHIFTED INTO PARK. THIS HAPPENED THREE OTHER TIMES AND EVENTUALLY, THE CAR WOULD NOT SHIFT INTO REVERSE DESPITE INDICATING THAT IT WAS IN REVERSE. ONLY ON THE 5TH TRIP THE CAR HAD A WARNING ERROR LIGHT APPEAR. THE CAR HAD TO BE TOWED TO THE DEALERSHIP AND THEY FOUND A CATASTROPHIC TRANSMISSION FAILURE. THE CAR WAS ABOUT 1 YEAR OLD AND HAD LESS THAN 11K MILES ON.

IN NOVEMBER 2017 HONDA ANNOUNCED A RECALL WITH THEIR ODYSSEY VANS REGARDING A SAFETY DEFECT WITH THE SECOND ROW OUTER SEAT. I ESPECIALLY TOOK NOTE OF THIS RECALL BECAUSE I HAVE A CHILD CAR SEAT ATTACHED TO IT. I CALLED MY LOCAL DEALERSHIP ASKING ABOUT IT. THE DEALERSHIP TOLD ME THE REPLACEMENT PARTS WERE OUT OF STOCK AND TO WAIT FOR HONDA TO CONTACT ME. IN DECEMBER 2017, I RECEIVED A WRITTEN LETTER FROM HONDA TELLING ME ABOUT THE RECALL AND PUTTING THE RESPONSIBILITY ON THE OWNER TO BRING IT INTO A LOCAL DEALERSHIP TO HAVE THE SEAT FIXED. I BROUGHT IN MY ODYSSEY IN FEBRUARY 2018 TO HAVE IT MAINTENANCE AND ASK ABOUT THE RECALL. THE SERVICE CENTER ADDRESSED ALL THE ISSUES I PAID FOR EXCEPT FOR THE RECALL ISSUE. THE AGENT PRINTED OUT A BOOKLET FOR ME TO READ AND SAID I CAN FIX IT MYSELF. I TOLD HIM ABOUT THE HONDA RECALL NOTICED I RECEIVED AND HE SAID THEY DO NOT HAVE THE REPLACEMENT PART IN STOCK. I TOLD HIM THAT MY FRIEND OWNED THE SAME VAN AND IT WAS RECENTLY FIXED AT ANOTHER SERVICE CENTER. THE AGENT SAID I HAD TO CONTACT HONDA OR WAIT FOR HONDA TO CONTACT ME DIRECTLY BECAUSE IT WASN'T MY "TURN" YET. RECENTLY, I RECEIVED ANOTHER RECALL NOTICE FROM HONDA IN APRIL 2018 TELLING ME ABOUT THE RECALL. IT DOESN'T SEEM LIKE HONDA'S DEALERSHIPS ARE EQUIPPED TO FIX THE SAFETY ISSUE AND THEY'RE SENDING OUT THESE NOTICES ONLY TO PROTECT THEMSELVES. THE NOTICE REFERRED ME TO YOUR WEBSITE FOR COMPLAINTS. MY COMPLAINT IS THAT I REACHED OUT TO A HONDA SERVICE CENTER TWICE AND THEY REFUSED TO FIX THE RECALL ISSUE.

I NEED TO REPLACE MY HONDA ODYSSEY BRAUNABILITY WHEELCHAIR ACCESSIBLE ENTERVAN. BECAUSE IT WAS DESTROYED IN THE FEBRUARY 7TH CHAIN ACCIDENT AT THE MARIO CUOMO /TAPPAN ZEE BRIDGE IN WESTCHESTER, NEW YORK. YOUR RECALL FOR THE SECOND SEADT ROW PREVENTS HONDA DEALERS TO SELL ME A NEW VEHICLE, EVEN IF A WHEELCHAIR ACCESSIBLE VAN CANNOT POSSIBLY USE A SECOND ROW SEAT,. ACCORDINGLY I KINDLY ASK YOU TO ISSUE A WAIVER THAT I CAN SUBMIT TO ANY HONDA DEALER. DEADLINE FOR SUBMITTING MY ORDER FOR CONVERION IS FEB 28 AND CHASSIS HAS TO ARRIVE A BRAUNABILITY NO LATER THAN MARCH 16, 2018.

MY VERY NEW 2017 HONDA ODYSSEY (ODY EX-L 6AT) WAS 1307 MILES DRIVEN. WHEN I WAS DRIVING ON THE HIGHWAY THE CAR SUDDENLY SHOWED LOW OIL PRESSURE LIGHT AND THE ENGINE TEMPERATURE GAUGE NEEDLE WAS AT THE H MARK AND THEN SMOKY FUMES WITH SMELL OF BURNT RUBBER CAME FROM THE ENGINE HOOD. I IMMEDIATELY STOPPED THE CAR AND TOWED IT BACK TO THE DEALERSHIP. HONDA DEALERSHIP SAID IT WAS A MANUFACTURING DEFECT RELATED TO COOLANT LEAK AT THERMOSTAT HOUSING RESULTING IN BLOWN HEAD CASKET THAT CAUSED EXTENSIVE DAMAGE TO ENGINE.THE HONDA DEALERSHIP REPAIRED THE CAR UNDER FACTORY WARRANTY. MY QUESTION IS HOW CAN HONDA SELL SUCH DEFECTIVE FAMILY CARS TO THEIR CUSTOMERS AND NOW HOW CAN I TRUST THEIR WORKMANSHIP IN FIXING THIS CAR ??

BRAND NEW CAR 2017 HONDA ODYSSEY WITH LESS THAN 300 MILES DRIVING ON A WINDING ROAD UPHILL AND THE CHECK ENGINE LIGHT STARTS FLASHING. MANUAL ADVISES TO PULL OVER TO TURN OFF AND LET THE CAR COOL DOWN. DID THAT AND THEN THE VEHICLE STABILITY ASSIST LIGHT ALSO GOES ON. CAR STARTS TO SHAKE WHEN YOU ACCELERATE. HONDA DEALERSHIP SAID IT WAS A MISFIRE AND COVERED UNDER FACTORY WARRANTY. HOW CAN A NEW CAR ALREADY HAVE ENGINE PROBLEMS??