2012 Honda Odyssey

Dear NHTSA Advisor, Thank you for regarding my request for warranty coverage for the critical misfire and overheating defect with my 2012 Odyssey Honda Engine 3.5L Engine. Odyssey, as described in Honda’s Service Technical Bulletin 13-081. I must reiterate the severity of my situation: the part required for repair is quoted at $7,500.00—and that does not include labor. This amount far exceeds the current market value of my vehicle, effectively making it impossible to afford repairs without Honda’s intervention, it’s aSafety Defect & Known Manufacturer Issue. The misfiring and overheating problems represent major safety risks for my family and anyone who operates the vehicle. This is not routine maintenance, but a substantial defect that Honda has addressed in its own technical bulletin. I have adhered diligently to Honda’s maintenance schedule throughout my ownership. Attached to this correspondence is a PDF containing the complete Service Technical Bulletin 13-081. I am prepared to provide any additional documentation upon request. WARRANTY EXTENSION: MIL COMES ON WITH DTCS P0301 THRU P0304 TECHNICAL SERVICE BULLETIN Reference Numbers): 13-081, Date of Issue: October 08, 2020 HONDA: 2011-13 Odyssey Superceded Bulletin(s): 13-081, Date of Issue: June 18, 2019 Aug 5, 2025 License: Odometer: NOTE: Supersedes 13-081, dated June 18, 2019, to revise the information below. AFFECTED VEHICLES AFFECTED VEHICLES Year Model Trim Level VIN Range 2011-13 Odyssey ALL Check the iN VIN status for eligibility. REVISION SUMMARY Under CUSTOMER NOTIFICATION, outdated information was removed. CORRECTIVE ACTION 2011 Models: Complete diagnosis procedure and if necessary, update PCM software (Procedure A) , replace affected spark plugs then clean pistons and replace the piston rings (Procedure B) • 2012-13 Models: Complete diagnosis procedure, replace affected spark plugs then clean the pistons and replace the pistons rings (Procedure B). No need for software update as 2012-13

WHEN STATIONARY, THE VAN'S POWER SLIDING DOORS WERE STRUGGLING TO CLOSE; IT WOULD FREQUENTLY START, AND THEN POP BACK OPEN. WE TOOK IT TO THE HONDA DEALERSHIP, WHO SAID THEY COULDN'T FIND ANY PROBLEMS EXCEPT THAT THE TRACKS WERE DIRTY, BUT OFFERED NO SUGGESTIONS ON HOW TO FIX THIS (ALSO WE COULD SEE NO DEBRIS TO VALIDATE THIS CLAIM). WE CONTINUED TO USE DOORS WITH DIFFICULTY UNTIL THERE WAS A LOUD POP ON THE DRIVER'S SIDE, AND SUDDENLY A CABLE WAS HANGING OUT. MOTOR COULD STILL BE HEARD, BUT WOULD NO LONGER OPERATE DOOR WITH BUTTONS, SO WE CLOSED IT MANUALLY FOR SEVERAL MONTHS. ONE DAY WHILE OPENING OR CLOSING MANUALLY, THE WHOLE DOOR CAME OFF OF THE TRACK AND COULD NOT GET IT BACK ON OURSELVES. WE HAD TO HAVE SOMEONE RIDE IN THE BACK, HOLDING THE DOOR CLOSED ENOUGH TO GET TO A SHOP, WHERE THEY PUT IT BACK ON THE TRACK FOR $400. THIS DID NOT RESTORE IT TO MOTORIZED FUNCTIONING, BUT ALLOWED US TO USE IT MANUALLY, THOUGH A SIGNIFICANT AMOUNT OF EXTERIOR DAMAGE TO OUR VEHICLE WAS CAUSED IN THE PROCESS OF PUTTING IT BACK INTO PLACE. WE CONTINUED TO USE THE DOOR MANUALLY UNTIL WE COULD AFFORD TO HAVE THE MOTOR REPLACED ON THE BROKEN DOOR. WITHIN 24 HOURS OF REPLACEMENT, THE INITIAL ISSUES REAPPEARED ON THAT DOOR, AND THE PASSENGER SLIDING DOOR IS ALSO HAVING FREQUENT DIFFICULTIES. THEY NOW BOTH STRUGGLE WITH BOTH OPENING AND CLOSING. WE RECENTLY HAD TO LEAVE THE VEHICLE STANDING OPEN IN A PARKING LOT WHILE WE WENT INTO A BUSINESS AFTER TRYING HALF A DOZEN TIMES TO USE THE POWER CLOSE WHILE PUSHING ON THE DOOR MANUALLY. WE PURCHASED THIS VEHICLE SPECIFICALLY FOR THE CONVENIENCE OF POWER DOORS FOR OUR GROWING FAMILY, BUT I'M TRULY CONCERNED THAT I'M GOING TO BE STRANDED IN THE HEAT WITH 4 SMALL CHILDREN BECAUSE WE CAN'T GET THE DOOR TO CLOSE. DEALERSHIP IS NOW QUOTING US $3K TO DO ADDITIONAL REPAIRS WHILE CLAIMING THEY'RE NOT TOTALLY SURE WHAT THE ISSUE IS.

I WAS DRIVING/EXITING A PARKING GARAGE ONTO A STREET INTO TRAFFIC. SUDDENLY, THE PANEL LIGHTS AND AND CABIN LIGHTS STARTED FLASHING AND THE RADIO AND AC CUT OFF, AND IMMEDIATELY AFTER, THE CAR CUT OFF AND I COASTED, THROUGH CARS MOVING AT SPEED, TO THE SIDE OF THE ROAD. THE CAR WAS IN MOTION ON A CITY STREET. AT THE HONDA DEALERSHIP THEY TOOK A FEW DAYS TO CONTACT ME, THEN TOLD ME I NEED TO PAY $800 FOR A BATTERY CABLE BEFORE THEY DIAGNOSE ANY ISSUES WITH THE ALTERNATOR.

THIS VEHICLE HAD ISSUE ON ELECTRICAL SYSTEM. THIS VEHICLE IS ABOUT 100K MILES AND HAD BEEN CHANING 3 BATTERIES AND IT MEAN THAT 4HT BATERRY INSTALLED ON THIS VEHICLE. LUCAS HONDA DEALER CHANGED THREE TIMES PLUS ORIGINAL BATTERY. AS PER SPOKEN TO LUCAS HONDA CUSTOMER SERVICE FOR THE BATTERY PROBLEM. CUSTOMER SAID; "THERE IS NORMAL". I DID NOT BRING THIS VEHICLE FOR THIRD TIMES BECAUSE I THINK I WILL HEAR SAME AS IT "NORMAL". I HAVE YOUNG KID AND I HOPE THIS VEHICLE WILL NOT BREAK DOWN ON INTERSTATE OR MOUNTAIN, OR MIDDLE OF TRAFFIC. I WOULD LIKE YOUR ADVICE SO THE ISSUE SHOULD BE FIX.