2012 Honda Odyssey

THE DRIVER SIDE REAR DOOR HAS CAME OFF THE TRACK TWICE CAUSING THE DOOR TO HANG FROM THE TOP ROLLER AND FALL OFF THE TRACK CAUSING SEVERE BODY DAMAGE. IT HAS BEEN REPLACED THREE MONTHS AGO AND TODAY JUNE 23, 2020, IT FELL OFF AGAIN. ALMOST INJURING MY 7 YEAR OLD STEP-SON. THE MECHANIC THAT I SPOKE TO INITIALLY SAID THIS WAS A KNOWN PROBLEM. *TR

WAS TRAVELING ROUGHLY 70 MPH ON HWY 45 JUST OUTSIDE OF BUCKATUNNA, MS WHEN 2 DEER WERE SEEN ON THE MEDIAN OF THE HWY A SHORT DISTANCE AWAY. AS SOON AS THEY WERE SEEN, THE DEER SAW OUR HEADLIGHTS AND JUMPED INTO OUR LANE OF TRAVEL HITTING THE DRIVERS FRONT CORNER DAMAGING THE BUMPER, GRILL, HEADLIGHT, AND LEFT FRONT PANEL. WHAT'S CONCERNING IS EVEN THOUGH THE IMPACT WAS ON THE DRIVER SIDE AND 99% OF DAMAGE TO DRIVERS SIDE, ONLY THE FRONT PASSENGER'S AIRBAG DEPLOYED, NOT THE DRIVER SIDE.

TL* THE CONTACT OWNS A 2012 HONDA ODYSSEY. WHILE THE CONTACT'S HAND WAS IN THE MIDDLE OF THE TRACK OF THE REAR SLIDING DOOR, THE DOOR CLOSED ON HER HAND. THE CONTACT WAS INJURED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.*DT FROM THE CONTACT'S WIFE MY NAME IS MARY JO WELZ, NUMBER XXX XXX XXXX. I AM THE WIFE OF THE CONTACT. I WAS IN THE BACK SEAT ATTEMPTING TO PULL THE SEAT BELT FORWARD AROUND ME WHEN THE DOOR WAS CLOSING AND CLOSED ON MY HAND. THERE WAS NO SENSOR THAT OPENED THE DOOR AND MY FINGERS WERE PINCHED IN THE DOOR WHEN MY HUSBAND IMMEDIATELY OPENED THE DOOR, AS I WAS YELLING IN PAIN. MY FINGERS WERE SWOLLEN FOR A FEW DAYS, AND THEY WERE SORE FOR ABOUT A MONTH. THEY SEEM OK BUT IF I HAVE ANY FURTHER PAIN OR STIFFNESS, I WILL SEE A DOCTOR. OUR CONCERN WAS, IF THERE WAS A CHILD OR PET, THEY COULD EASILY GET THEIR DIGITS CAUGHT IN THE TRACK WHILE THE DOOR IS CLOSING IF THERE IS NO SAFETY SENSOR INSTALLED. ('PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

PURCHASE BRAND NEW HONDA ODYSSEY IN 2012. PAINT FAILURE BECAME VISIBLE IN JULY 2017. VEHICLE HAS NEVER BEEN WRECKED NOR ABUSED. CLAIMANT MADE ATTEMPTS TO GO THROUGH PROTOCOL AT HONDA CONSUMER CHANNELS. RECEIVED EVALUATION FROM REPUTABLE BODY SHOP USED BY MY LOCAL HONDA. THE PAINT PEALING IS AN ADHESION PROBLEM OCCURING AT MANUFACTURING. HONDA HAS ONLY RECOGNIZED THE PROBLEM IN 25 NORTHERN STATES (BACK DOOR ONLY, DARK COLORS). I LIVE IN THE SOUTH. IRONICALLY, THIS HONDA IS PRODUCED IN LINCOLN, AL. HONDA REFUSES TO ACKNOWLEDGE THEIR ERROR NOR DO THEY RESPECT NHTSA. VEHICLE USED DAILY IN TRANSPORT OF MY FAMILY. PAINT PEELING TO BASE COAT ROOF AND BACK PANEL. PICS ATTACHED. CUTTING CORNERS ON PAINT WORK IS UNACCEPTABLE TO THIS CLAIMANT. HONDA OPERATES IN INTERSTATE COMMERCE AND HAS A DUTY AND A CONTRACT WITH CITIZENS THAT PURCHASE THEIR PRODUCTS.

TL* THE CONTACT OWNS A 2012 HONDA ODYSSEY. WHILE THE VEHICLE WAS PARKED, THE PASSENGER SIDE ELECTRONIC SLIDING DOOR WOULD NOT CLOSE AND REMAINED IN THE OPEN POSITION. THE DOOR ALSO COULD NOT BE CLOSED MANUALLY. THE VEHICLE WAS DRIVEN TO THE LOCAL DEALER (NAPLETON HONDA, 17220 TORRENCE AVE, LANCING, IL 60438), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO SOLUTION WAS OFFERED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 140,000.

MY 2012 HONDA ODYSSEY WAS STATIONARY IN MY 2 CAR GARAGE THE MORNING OF JAN 10TH 2018. I WAS WITH MY 3 TODDLERS, GETTING READY TO PACK THEM UP IN THE VAN WHEN I PRESSED THE DRIVERS SIDE SLIDING DOOR BUTTON ON MY KEY FOB. IMMEDIATELY AFTER I PRESSED THE BUTTON I HEARD A LOUD POP NOISE AND SCRATCHING. I HELD MY KIDS BACK AND CALLED FOR MY WIFE TO BRING THEM INSIDE. IN THE TIME I TURNED TO GET THE KIDS OUT OF THE GARAGE THE SLIDING DOOR HAD SCRATCHED THE SIDE DOOR PANEL AND THEN THE DOOR POPPED OFF THE CAR AND HIT MY GARAGE WALL, IT WAS HANGING AT A 45 DEGREE ANGLE. THE ONLY THING THAT WAS HOLDING THE DOOR FROM FALLING COMPLETELY FALLING OFF THE VEHICLE COMPLETELY WAS THE MIDDLE CABLE AND THE BOTTOM ROLLER.

I WAS GOING TO PACK THE CAR (STATIONARY IN MY DRIVEWAY) ON SAT JULY 7TH FOR A FAMILY REUNION WHEN I PRESSED THE PASSENGER SIDE SLIDING DOOR BUTTON ON MY KEY FOB. WHILE WALKING TO MY 2012 HONDA ODYSSEY I HEARD THE NOISE OF THE DOOR OPENING BUT THE DOOR REMAINED SHUT. WHILE NEXT TO THE CAR AND WITHOUT TOUCHING THE HANDLE I HIT THE PASSENGER SIDE SLIDING DOOR BUTTON AGAIN, AND AGAIN JUST THE NOISE OF THE DOOR OPENING/CLOSING COULD BE HEARD BUT THE ACTUAL DOOR REMAINED SHUT. I LOOKED UP INTO THE TRACK AND DIDN'T SEE THE CABLE, LOOKING CLOSER AT THE CAR I NOTICED THAT THE CABLE WAS ACTUALLY DANGLING DOWN THE EDGE OF THE SLIDING DOOR. THE CABLE HAD SNAPPED OFF. THE VEHICLE IS CURRENTLY AT DELLA HONDA IN PLATTSBURGH, NY BEING WORKED ON.

THE PASSENGER SLIDING DOOR GOT DETACHED, THE DEALER INDICATED THAT THE MIDDLE ROLLER BROKE BUT THE DOOR SHOULD HAVE NOT DETACHED FROM THE CAR. I WAS NOT EXPECTING A HEAVY DOOR TO FALL OFF AND I INJURED MY BACK A LITTLE. THIS IS THE WAY THINGS HAPPENED. AROUND 4:40 PM, THE SIDE SLIDING DOOR DID NOT CLOSED CORRECTLY, STOPPED IN THE MIDDLE AND OPEN AGAIN. TRIED FOR ABOUT 1/2 HOUR BUT COULD NOT CLOSE THE DOOR. -5:20 PM, MY WIFE AND I DECIDED TO DRIVE WITH THE DOOR HALF OPEN TO OUR HOME AND DROP THE KIDS -5:40 PM WE REMOVED THE CAR SEATS TO TAKE THE CAR TO THE DEALERSHIP. -6:15 PM ARRIVED A THE DEALERSHIP BUT SERVICE DEPARTMENT WAS CLOSED. THEY RECOMMENDED TO TRY TO CLOSE IT MANUALLY. 7:00 PM GOT BACK HOME AND ATTEMPTED TO CLOSE THE DOOR, THE DOOR FELL ON ME. FOLLOWING DAY AT 8:30 AM, TOOK CAR TO DEALERSHIP, WHILE MOVING THE DOOR FELL OFF AGAIN, I ATTACHED IT AND USED PASSENGER SEAT BELT TO HOLD IT. 9:00 AM ARRIVED AT DEALERSHIP. 12:56 PM DEALERSHIP CALLED TO INDICATE THE MIDDLE ROLLER BROKE. I ASKED IF THE DOOR SHOULD HAVE FALL OF AND SERVICE AGENT SAID IT SHOULD HAVE NOT.

WHEN ITS HEAVILY RAIN AND WIND, WATER COMES INSIDE THROUGH THE ROOF TOP ANTENNA WHILE DRIVING IN AVERAGE SPEED. THE LOCAL DEALERSHIP(DAVID MCDAVID HONDA OF FRISCO) CHECK INTO THIS ONCE, BUT THEY COULDN'T FIND ANYTHING. THEY TRIED BY USING A GARDEN HOSE, BUT IT DIDN'T HAVE AN ISSUE. THEY CONFIRM WITH ME THAT THEY SAW WATER MARKS ON THE ROOF UPHOLSTERY.