MY TODDLER TRAVELS WITH ME UP TO 4 ROUND TRIPS A DAY. IN THE LAST TWO MONTHS, HER CARSEAT HAS BEEN GETTING HARDER AND HARDER TO UNCLICK. YOU HAVE TO PUSH VERY HARD TO GET THE RED BUTTON TO CLICK OPEN. SOMETIMES ONE SIDE WOULD CLICK OPEN, THEN THE NEXT TIME BOTH SIDES WOULD STICK. TODAY, WE WERE ON AN OUTING (FOR MOTHER'S DAY), A…
Read full complaint
MY TODDLER TRAVELS WITH ME UP TO 4 ROUND TRIPS A DAY. IN THE LAST TWO MONTHS, HER CARSEAT HAS BEEN GETTING HARDER AND HARDER TO UNCLICK. YOU HAVE TO PUSH VERY HARD TO GET THE RED BUTTON TO CLICK OPEN. SOMETIMES ONE SIDE WOULD CLICK OPEN, THEN THE NEXT TIME BOTH SIDES WOULD STICK. TODAY, WE WERE ON AN OUTING (FOR MOTHER'S DAY), AND WE SPENT OVER 45 MINS. TRYING TO UNBUCKLE HER FROM THE SEAT. I TRIED VERY HARD AS WELL AS A LARGE GENTLEMAN NEARBY IN THE PARKING LOT WHO HAPPENED TO NOTICE ME IN DISTRESS. MY TODDLER BECAME INCREASINGLY UPSET AS IT WAS GETTING SCARY FOR HER. THE MAN WAS ALSO SHOCKED TO SEE THAT HE WASN'T GETTING IT UNBUCKLED WITH STRONG FORCE. WE DEBATED CUTTING IT APART; WE ALSO DEBATED CALLING 911 TO HAVE THE FIRE DEPARTMENT UNLEASH IT. I RULED BOTH OUT BECAUSE WE WANTED TO GIVE IT A FEW MORE MINUTES. SO TO GET HER OUT, WE LOOSENED UP THE STRAPS AS MUCH AS WE COULD AND SQUEEZED HER FROM THE SEAT. WE SPENT ANOTHER TEN MINUTES OR SO CONTINUALLY TRYING TO UNCLICK THE BELT. IT'S SHOCKING TO ME - ALTHOUGH THIS HAS HAPPENED BEFORE. IT HAS NEVER TAKEN MORE THAN 3-5 MINUTES TO UNCLICK THE HARNESS. I'VE GOT NO CHOICE BUT TO KEEP USING THE SEAT UNTIL WE CAN GET RESOLUTION FROM GRACO. I DO PLAN ON CONTACTING THEM FIRST THING IN THE MORNING (MONDAY MORNING 5/13/2013) WITH THE HOPE THAT THEY WILL ALLOW ME TO RECEIVE ANOTHER MODEL OF CARSEAT - AND RETURN THIS ONE TO THEM. I HAVE NOT KEPT THE RECEIPT FROM THE ORIGINAL PURCHASE FROM TARGET, SO I'M CERTAIN THEY CANNOT EXCHANGE IT. BUT IN RESEARCHING RECALLS ABOUT THIS MODEL OF CARSEAT, I'M SHOCKED ONCE MORE THAT THIS HAS NOT BEEN ADDRESSED. PLEASE ISSUE A RECALL IMMEDIATELY. IT'S EXTREMELY UNNERVING TO HAVE THIS HAPPEN TO YOUR CHILD. AND EVEN MORE, THE WORST CASE SCENARIOS ARE ALREADY PLAYING IN MY MIND: WHAT IF WE HAD A CAR FIRE OR A CAR ACCIDENT? IF THE BUCKLE IS A DEFECT, WHAT ELSE IS DEFECTIVE ABOUT THIS CARSEAT? I'D LIKE NOT TO FIND OUT THE HARD WAY. PLEASE CONTACT ME FOR FOLLOW-UP. THANK YOU *TR
Illustration