1999 Honda CR-V

WE RECEIVED A RECALL NOTICE ON OUR HONDA CRV IN MARCH 2020. WE HAD PREVIOUSLY BEEN CONCERNED ABOUT A POSSIBLE AIRBAG RECALL AND HAD BEEN ASSURED THAT OUR VEHICLE WASN'T AFFECTED, NOW HONDA HAS CHANGED THEIR STORY. WE HAVEN'T BEEN USING OUR CRV FOR FEAR OF A DEADLY ACCIDENT. WE ARE FRUSTRATED THAT PARTS FOR REPAIRING THIS WON'T BE AVAILABLE FOR NEARLY A YEAR. MOREOVER, THERE'S BEEN NO OFFER OF A LOANER CAR OR OTHER SUITABLE SHORT TERM REPLACEMENT VEHICLE. THEY SHOULD EITHER PROVIDE A TOTAL AIRBAG REPLACEMENT, OR A LOANER CAR FOR THE DURATION AT THEIR COST.

TL* THE CONTACT OWNS A 1999 HONDA CR-V. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V026000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A DEALER WAS NOT MADE AWARE OF THE ISSUE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

I WAS NOTIFIED IN MARCH THAT MY HONDA CR'V'S AIR BAG WAS RECALLED AND COULD BE POTENTIALLY DEADLY OR INEFFECTIVE IN A CRASH. THIS CAR WAS BEING DRIVEN BY MY SON AND WAS TO BE HIS CAR UNTIL THE RECALL CAME THROUGH. IT'S NOW ALMOST THE END OF JULY AND THERE IS NO NEW INFORMATION REGARDING WHEN THE PARTS WILL BE AVAILABLE TO FIX THIS SITUATION. I NEED TO BE ABLE TO GIVE MY SON A SAFE CAR TO DRIVE FOR WORK AND COLLEGE; WHAT ARE MY OPTIONS IF HONDA ISN'T REPLACING THE AIR BAGS IN A TIMELY MANNER?

TL* TAKATA RECALL. THE CONTACT OWNS A 1999 HONDA CR-V. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V026000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED THE APPLE TREE HONDA DEALER LOCATED IN ASHVILLE, NC, (800) 476-9411, AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 1999 HONDA CR-V. THE CONTACT STATED THAT AS HE WAS COMING TO A STOP ON THE HIGHWAY DUE TO TRAFFIC, HE WAS REAR ENDED BY ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY UPON IMPACT. THE OTHER DRIVER IMMEDIATELY FLED THE SCENE OF THE ACCIDENT. A POLICE REPORT WAS FILED. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE TO A LOCAL HOSPITAL TO SEEK MEDICAL ATTENTION FOR THEIR INJURIES. THE CONTACT WAS TREATED AT A HOSPITAL FOR A CONCUSSION, A BROKEN JAW, A BROKEN BACK, BROKEN SHOULDERS, A BROKEN NECK AND PAIN TO BOTH KNEES. THE CONTACT'S WIFE ALSO SUFFERED INJURIES TO HER SHOULDERS, NECK, BACK AND RIGHT KNEE. AFTER THE ACCIDENT, THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER :20V026000(AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE RECALL. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS THAT PARTS NOT AVAILABLE. *BF*JB CONSUMER WAS TREATED FOR MAJOR INJURIES.*JB

WHERE CAN I FIND THE COMPLAINT FORM FOR A VEHICLE UNDER RECALL THAT THE DEALER AND MANUFACTURER ARE REFUSING TO FIX?? I RECEIVED A RECALL LETTER DATED MARCH 2020 FROM AMERICAN HONDA MOTORS. MY SON DRIVES THIS VEHICLE AND I BECAME VERY ALARMED. I PARKED THE VEHICLE AND WE HAVE BEEN STRUGGLING SINCE. I CALLED HONDA'S CUSTOMER SUPPORT & CAMPAIGN CENTER AT THE NUMBER ON THE RECALL LETTER ON 3-18-20 AT 11:18AM AND PROVIDED THE VIN. I WAS ASSIGNED A CASE NUMBER #10315713. I HAVE HEARD NOTHING FROM THEM SINCE. I CONTACTED THE LOCAL HONDA DEALER, [XXX] ON 3-18-20 AT 11:22 AM AND THEY SAID THERE WAS NOTHING THEY COULD DO UNTIL PARTS ARE AVAILABLE AND THAT THEY KNEW PARTS WOULD NOT BE AVAILABLE FOR OVER ONE YEAR!! I CONTACTED "[XXX]" AT NHTSA ON 3-18-20 AT 12:08 AM MTN TIME AND SHE WAS UNHELPFUL AND UNINFORMED. I CALLED MY INSURANCE AGENT AT STATE FARM AND THEY ADVISED TO SUSPEND THE INSURANCE. I DON'T WANT ANYONE DRIVING THIS VEHICLE UNTIL IT IS REPAIRED BUT THE HONDA DEALER, THE CORPORATE HONDA OFFICE AND NHTSA IS DOING NOTHING!! I NOW HAVE A VEHICLE I PAID $6000 FOR THAT IS UNSAFE TO DRIVE. WHAT ARE MY OPTIONS?? SHOULD I CONTACT AN ATTORNEY?? PLEASE CONSIDER THIS AN OFFICIAL AND VERY REAL COMPLAINT AGAINST THE AMERICAN HONDA MOTOR COMPANY INC. 1919 TORRANCE BLVD, TORRANCE CALIFORNIA 90509. WHAT ARE MY OPTIONS? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 1999 HONDA CR-V. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V026000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. PRIORITY HONDA HUNTERSVILLE (12815 STATESVILLE RD, HUNTERSVILLE, NC 28078) WAS CONTACTED AND CONFIRMED THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

COMPLAINT ON HOW THE DEALER IS HANDLING THE RECALL. THE ISSUE THAT THE DEALER ISN'T ORDERING PARTS TO SUPPORT THE RECALL AND CALLING THE OWNER WHEN THE PARTS COME IN. THEY ARE RELYING ON THE CUSTOMER FORGETTING TO CONTINUE TO CALL EACH MONTH TO DETERMINE IF THE DEALER HAS BEEN SENT PARTS THAT THEY HAVEN'T ORDERED. THIS JUST TURNS INTO A BLACK HOLE FOR THE CUSTOMER WITHOUT ANY EXPECTATION THE RECALL WILL GET DONE. *TR

TL* THE CONTACT OWNS A 1999 HONDA CR-V. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V026000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. VALLEY HONDA SERVICE DEPARTMENT (4173 OGDEN AVE, AURORA, IL 60504, (630) 851-5700) WAS CONTACTED AND CONFIRMED PARTS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.