2023 Honda CR-V Hybrid

The contact owns a 2023 Honda CR-V. The contact received notifications of NHTSA Campaign Numbers: 24V763000 (Fuel System, Gasoline) and 24V744000 (Steering); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2023 Honda CR-V. The contact received notifications of NHTSA Campaign Numbers: 24V763000 (Fuel System, Gasoline) and 24V744000 (Steering); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

At least two times I can recall after starting vehicle and shifting into reverse the car moved forward instead of reverse. I applied the brake and tried again, but the same thing happened. At that point I shifted into park, turned the vehicle off, and restarted it. After doing this and shifting into reverse the vehicle backed up normally. Fortunately I did not hit anything. Additionally another incident occurred where I was changing lanes to make a left turn at approximately 40 MPH the steering became very heavy and I was briefly unable to steer to change direction. While in the turning lane and unable to turn, I placed the vehicle in park, shut off the vehicle and restarted it. This cured the problem and I was able to proceed.

When attempting to turn left the steering began having some resistance. Initially it felt like a minor problem but then at higher speeds, like taking left hand curves on the freeway at 45 miles an hour, the car started abruptly jerking to the right. I had to fight the steering to try to keep the car in my lane but it slightly went into the right lane momentarily. I got off the freeway at the next exit and drove slowly on surface streets to get home. The next morning I took the car in to the Honda service department to address this issue. I was told the steering unit needed to be replaced but the parts were unavailable. After several days I have yet to find out how long until parts can be delivered. There were no warning signals or messages from the car prior to this issue. The car is presently at the Honda service department. It will remain there until it can be repaired and is safe to drive again. It should be available for inspection through Showcase Honda Service at 1333 E Camelback Rd, Phoenix, AZ 85014.

Since approximately 5K to 10K miles on the car, the steering has been "sticky." I mean the steering seems to have discreet sticky points or detents when trying to turn the steering wheel, as if the steering system is fighting me from turning the wheel. It is like this both when parked and when driving. When parked, there seems to be a noticeable looseness in the steering when turning the steering wheel either direction, and also has these sticky detents when turning the wheel. Same thing when driving at all speeds. It seems to be getting worse. It is so noticeable that I (and any passengers) can hear it when trying to turn the wheel. At some point, I think the car might start getting unsafe to drive like this if it continues to get worse. The car was written up at the purchasing dealer (John Eagle Honda of Dallas TX) around 11K miles and some time around October 2023, but at that time they claimed that they could not reproduce the problem. So I got an oil change that was due and moved on, thinking it might go away on its own. I wrote the car up again at the same dealership on {XXX}, 2024 at 24,656 miles, and this time they were able to reproduce the problem and wrote it up properly. It has now been nearly three months since then, and the part (steering rack assembly and gearbox) has been on backorder with indeterminate ETA. As of this writing, the car has about 32K miles on it, and I continue to have to drive this car with faulty steering. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Took our 2023 CRV Hybrid in because the steering was sticking at 45 miles an hour, was told the steering rack needs replaced and is in back order for months and they have 4 ahead of us and just replaced 6 that were on back order for 4 months I think they said. Other consumers have reported waiting up to 8 months! people are driving their vehicles when others have reported their steering froze up on the freeway!! I am reporting so a recall can be established before if not already deaths occur. Our dealer has a warranty established to lease us a vehicle holding ours until the part comes in. I still have to pay the payment but at least the road will be safe.

Easiest way to explain it is the steering wheel gets stuck while driving. This is result in a car accident that seriously hurts others or myself because my steering wheel locked up or got stuck. This issue started back in September 2023 after I had my car serviced and there was a recall on the system that need some update. My husband drove the car and immediately noticed what I had been feeling and I took my car in 1-18-2024 due to this recurrent issue. Dealership confirmed that my suv will need the steering wheel rack replaced was told the car shouldn’t be driven due to safety reasons caused by this faulty part. Dealer confirmed on 1-18-2024 that the part needs to be replaced however the part is on back order and no date for arrive has been set. My car has been sitting in my garage for 3 months now due to this safety issue which in fact there should be a recall linked to my vin #.

Filed complaint recently. Talked to dealer and was told that 184 of these Power Steering units are on Back Order with NO ESIMATED DELIVERY DATE. This is criminal. Honda says the problem as an inconvenience and will not lockup the steering. I would not like to be the first one that happens too. THIS NEEDS TO BE ESCALATED TO A RECALL.