2016 Honda Civic

The contact owns a 2016 Honda Civic. The contact stated that while driving at 55 MPH, there was an abnormally loud pop coming from the sunroof. There was no warning light. Illuminated. Upon inspection, the contact became aware of a large hole in the sunroof glass. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact was informed that the VIN was not under recall. The manufacturer was notified of the failure. The approximate failure mileage was 166,655.

A/C system.- compressor &/or shaft seal leak- As we were driving our BRAND NEW Honda civic to Las Vegas for our daughter’s wedding on July 12, 2019 in the heat of 115 degrees, the AC stopped working & started blowing hot air, we were forced to continue our 5 hour journey in this unsafe driving condition since it was our daughter’s wedding. This was at 36,100 miles, just 100 miles out of warranty. The recall had not happened yet & we were unaware other people were experiencing the same issues with this same AC system Honda used. I Took it to my local Honda dealer upon return of the torturous unsafe trip and they wanted $3000 to fix the problem they took no blame for it. I immediately filed a complaint with safecar.gov #11322455. 4 years later, PARTS of the Ac system were recalled & I was sent a letter from American Honda stating show us the invoices you had to pay before the recall happened. I did exactly what they said and they denied all of my expenses. I am in shock. This was not my problem their defected AC system leaked Freon. That was their system that they put into that brand new car that was worthless. They cut corners used a cheaper outside contractor it’s obvious. I have $552.93, in repairs that American Honda has refused to reimburse me for and I went through the whole process they requested it’s not right. I should be paid for what I had to pay on that AC system before the recall. It was not my fault it was their fault.

My 2016 Honda Civic started blowing warm air and within 24 hours I took it to my local Honda Dealership and had it inspected. I was told that there were two TRBs which may be related to the A/C system. After dealer inspection I was told that the mechanics noted leaks in both the Condenser and the Compressor shaft seal. The result of the leaks was that the these components would need to be replaced along with the A/C compressor. Unfortunately I was told that the extended warranties on both of these components (10 yr unlimited mileage) would not cover the compressor replacement despite the dealership telling me that the leaks likely caused the A/C Compressor failure. Honda is acutely aware that these types of leaks will cause in AC component failures (Condenser, Compressor and evaporator) because the A/C systems are closed systems and complaints about the A/C system leaks, and their effects, are pervasive on online media forums and the auto community at large. In my case the leaks due to the failure of the condenser and compressor shaft seal resulted in the failure of A/C Compressor. I have had the A/C system inspected by other Honda Certified mechanic shops and all have expressed the causality between the failed components and the compressor catastrophic failure. The fact that Honda has issued "unlimited mileage" extended warranties on these 10th Gen Civic compressor shaft seals and condensers expresses Honda's awareness that these components should not fail in the way they are doing so. Like any mechanical system perfection should not be the goal but when a manufacture is aware of a failure in its product it has the responsibility to make whole those harmed by its failures. Unfortunately customers, like me, who purchased Hondas because the brand's reliability and strong customer service appeal will have to look elsewhere unless Honda chooses to correct this clear and present issue across multiple vehicles in its lineup.

2016 HONDA CIVIC. PROBLEM WITH AIR CONDITIONING BLOWING HOT AIR BOTH WHEN VEHICLE IS IN MOTION AND STATIONARY. I TOOK TO THE CAR TO THE DEALERSHIP AND WAS TOLD BOTH CONDENSER AND COMPRESSOR HAD LEAKS. CONDENSER IS COVERED UNDER EXTENDED WARRANTY BUT THE COMPRESSOR WAS NOT COSTING IN EXCESS OF $1100 TO REPAIR. WAS INFORMED BY DEALERSHIP THEY ARE RECEIVING 3-4 VEHICLES PER WEEK WITH THIS ISSUE. IT IS CLEARLY A DEFECT IN THE MANUFACTURE OF THE VEHICLE. *TR

TL* THE CONTACT OWNS A 2016 HONDA CIVIC. THE CONTACT STATED THAT THE WINDSHIELD DEFROSTER WAS INOPERABLE DUE TO THE AIR CONDITIONER BEING INOPERABLE. THE CONTACT STATED THAT THE WINDSHIELD AND WINDOWS FOGGED UP WHILE DRIVING. THE VEHICLE WAS TAKEN TO PENSKE HONDA (4140 E 96TH ST, INDIANAPOLIS, IN 46240 317-399-9890, BUT WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 42,000.

AIR CONDITIONER IN 2016 CIVIC FAILED IN NOVEMBER OF 2019. HONDA COVERED THE CONDENSER BUT CHARGE FULL RACK TO REPLACE A CONNECTING HOSE, $450. NOW JUNE OF 2020 SAME ISSUE WHERE A/C IS BLOWING HOT AIR. HONDA DEALER TELLS ME THAT THE CONDENSER AND COMPRESSOR NEED TO REPLACED. CONDENSER IS UNDER EXTENDED WARRANTY. COMPRESSOR WAS REPLACED AT A COST OF $1600. THESE PARTS ARE ALL FAULTY NEED TO BE COVERED. CAR WAS PURCHASED IN 2018 AS A CPO FROM HONDA DEALER. CAR HAS UNDER 63K MILES. *TR

A/C QUIT WORKING AT 30,000 MILES ONE YEAR OUT OF WARRANTY. DEALER DIAGNOSED COMPRESSOR BEARING FAILURE - NOT COVERED UNDER EXTENDED WARRANTY FOR DEFECTIVE CONDENSERS. COST TO REPAIR: $2,000 + THIS IS BOTH DANGEROUS DUE TO INOPERATIVE DEFROST/DEFOGGING AS WELL AS RISKING PASSENGER OVERHEATING IN EXTREME WEATHER - ESPECIALLY THOSE OF US WHO ARE SENIORS. *TR