2011 Honda Civic

CAR LOST CONTROL ON THE ROAD AND MOVED OUTSIDE OF THE ROAD WHEN THE SIDE AIR BAGS GOT DEPLOYED. WHEN THEY GOT DEPLOYED THE AIR BAGS DID NOT INFLATE. THIS HAS CAUSED THE HEAD TO BE HIT ON THE WINDOWS OF THE CAR PRETTY HARD. HOW COULD IT HAPPEN THAT THE AIR BAGS GOD DEPLOYED BUT NO AIR GOT INFLATED INTO THE AIRBAGS. THEY JUST FELL AS IF A CLOTH \ CURTAIN WAS COMING OUT WITHOUT INFLATING. ATTACHED PICTURES SHOULD GIVE YOU AN IDEA.

TL* THE CONTACT OWNS A 2011 HONDA CIVIC. WHILE DRIVING 20 MPH OVER A POTHOLE, THE AIR BAGS DEPLOYED AND THE WINDSHIELD FRACTURED. THERE WERE NO INJURIES. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 194,000.

FOR THE PAST YEAR I HAVE BEEN CALLING HONDA OF NORTH AMERICA REGARDING MY DASH FLICKERING OUT WHERE I CAN NOT SEE HOW FAST I AM DRIVING, MY ENGINE TEMPERATURE AND HOW MUCH FUEL IS LEFT IN MY CAR. ON OCTOBER 22, 2018 I FINALLY GOT IN TOUCH WITH SOMEONE AT HONDA IN THE PRESIDENT'S OFFICE WHO SAID THIS IS A SAFETY ISSUE THEY WOULD ADDRESS THE ISSUE. THEY TRANSFERRED ME TO AN AGENT WHO WAS CREATED A TICKET FOR MY COMPLAINT. THE TICKET NUMBER IS [XXX]. THEY SAID SOMEONE WOULD CONTACT ME AND THAT DIDN'T HAPPEN. WHEN I CALLED BACK IN ON TUESDAY OCTOBER 23, 2018 THEN TOLD ME THAT THEY DON'T WANT ADDRESS THIS ISSUE UNLESS I PAY FOR A HONDA DEALERSHIP TO RUN DIAGNOSTICS ON MY CAR AND I PAY FOR IT OUT OF POCKET. FOR THE DIAGNOSTICS. I KNOW I AM NOT THE ORIGINAL OWNER OF MY HONDA BUT IF HONDA ADMITTED TO ME THAT THIS IS A SAFETY ISSUE THAT NEEDS TO BE ADDRESSED, I FEEL HONDA SHOULD ADDRESS THIS ISSUE AT NO CHARGE TO ME. PLEASE CONTACT ME BACK AT [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2011 HONDA CIVIC. WHILE DRIVING 45 MPH, THE LOW BEAM HEADLIGHTS FAILED TO ILLUMINATE AND SMOKE EMERGED FROM THE STEERING COLUMN. THE CONTACT DISCONNECTED THE BATTERY TERMINAL BECAUSE IT WAS MELTING. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 268,000. *TT

TL* THE CONTACT OWNS A 2011 HONDA CIVIC. WHILE THE VEHICLE WAS IN A DRIVE THRU LINE, IT ACCELERATED ON ITS OWN WHILE STOPPED. THE CONTACT HAD TO APPLY EXTREME PRESSURE TO THE BRAKE PEDAL AND PLACE THE VEHICLE INTO PARK TO COMPLETELY STOP. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED; HOWEVER, A DIAGNOSTIC APPOINTMENT WAS SCHEDULED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 75,600.

WHILE DRIVING I REACHED UP TO PULL THE DRIVER SIDE VISOR DOWN TO BLOCK THE SUN GLARE. AS THE VISOR CAME DOWN IT MADE A CRACKING SOUND. AFTER STOPPING AND PLACING VISOR BACK UP AN IN PLACE. I LEARNED IT HAD BROKE ON THE FIRST USE. NOW THE VISOR WILL NOT STAY IN PLACE AND SOMETIMES SWINGS AND RESTRAINS MY VIEW AS A DRIVER. THIS IS A ODD OCCURENCE, OR A DETECTED PRODUCT.

IS IT COMMON TO BRAKE AXLE? OR IS THERE ANY CHANCES TO BRAKE WHILE REPLACING WHOLE BREAKS(FRONT WHEELS)? I DID MY INSPECTION AND EMISSIONS LAST WEEK @ J L FREED. THEY WERE SOME RECOMMENDATION ABOUT BRAKE REPLACEMENT. I ASKED THEM TO GO FOR IT AND THEY REPLACED BRAKES AND PASSED INSPECTION AND EMISSIONS. VERY NEXT DAY, WHILE I PULL BACK MY CAR FROM DRIVE WAY AND SUDDENLY STOPPED WORKING. ENGINE WAS RUNNING BUT IT WAS MOVING FORWARD OR REVERSE. AT THE END, I DROPPED OF MY CAR(BY TOWED) BACK TO J L FREED, THEY SAID, SOME REASON AXLE IS BROKEN. I STATED THAT, IT MAY BE HAPPENED WHILE YOUR TECH WERE CHANGING FRONT BRAKES. THEY WERE NOT READY TO LISTEN AND DENIED THAT WE DIDN'T BRAKE IT. I PAID THEM TO REPLACE MY CAR AXLE BUT I WASN'T HAPPY ABOUT IT BECAUSE THEY WERE NOT READY TO TAKE RESPONSIBILITIES. PLEASE ADVISE.