2010 Honda Civic

SUBMISSION FROM CONSTITUENT RE TO FILE AN OFFICIAL COMPLAINT AGAINST HONDA MOTOR CORPORATION, ALSO INCLUDING RUSTY WALLACE HONDA IN KNOXVILLE AND COOKEVILLE HONDA SERVICE DEPARTMENTS AS OFFICIAL WARRANTY SERVICERS (FULL DOC NOT IMAGED). *SMD THE CONSUMER STATED THE VEHICLE LOST POWER AND STALLED. THE DEALER STATED THE CONSUMER HIT SOMETHING, WHICH CAUSED WATER TO LEAK, AND THE ENGINE TO BLOW. THE CONSUMER REFUTED THE DEALERS CONCLUSION. THE CONSUMER TOOK THE VEHICLE TO ANOTHER DEALER. AN INSPECTION REVEALED, THE ENGINE WAS BLOWN, BECAUSE A BRACKET PUNCTURED THE RADIATOR. THE DEALER INFORMED THE CONSUMER THE VEHICLE HAD BEEN IN AN ACCIDENT AND AFTER MARKET PARTS WERE USED, WHICH VOIDED THE WARRANTY, THE CONSUMER HAD. THE CONSUMER STATED THE VEHICLE HAD A CLEAN CARFAX REPORT. *JB

WHILE MY WIFE WAS WAITING IN LINE AT A FAST FOOD DRIVE THRU LANE, STEAM WAS NOTICED COMING FROM UNDER THE HOOD. THE VEHICLE WAS IMMEDIATELY PARKED. A QUICK INSPECTION SHOWED THE ENGINE COMPARTMENT TO BE EXTREMELY CLEAN. A SMALL AMOUNT OF MOISTURE WAS NOTICED ON THE INSIDE OF THE HOOD AND NEXT TO THE AC COMPRESSOR. THE VEHICLE WAS TOWED TO THE AGENCY AND LEFT OVERNIGHT. WHEN I CALLED THE NEXT MORNING, I WAS INFORMED THAT THE COMPRESSOR WAS FAILING AND THAT THEY RECOMMENDED TO HAVE THE COMPRESSOR REPLACED FOR $995. AFTER STATING THAT THE VEHICLE WAS LESS THEN TWO YEARS OLD AND INQUIRING IF THERE WAS A RECALL OR OTHER CIVICS WITH SIMILAR PROBLEMS, I WAS TOLD THAT A 2006 MODEL WAS BROUGHT IN WITH A SIMILAR PROBLEM AND THAT THERE WAS NO RECALL. I CALLED SOME LOCAL PARTS STORES AND WAS TOLD THAT THE COMPRESSOR WAS NOT STOCKED AND WOULD HAVE TO BE SPECIAL ORDERED BECAUSE THE MODEL YEAR WAS STILL NEW. THE FINAL REPAIR WAS REPLACEMENT OF THE AC COMPRESSOR AND AC RELAY FOR A DISCOUNTED PRICE OF $824.60 OUCH! *TR

CAR STALLS AND ALSO SPUTTERS, FEELS LIKE IT IS GOING TO STALL. THIS WILL OCCUR WHEN VEHICLE IS SLOWING DOWN (EX: TRAFFIC) AND THE RPMS WILL DROP CAUSING THE VEHICLE TO STALL OR ALMOST STALL. IF VEHICLE DOESN'T STALL RPMS WILL SHOOT BACK UP. IN ADDITION, SHIFTER WILL GET STUCK WHEN GOING FROM REVERSE INTO DRIVE, DRIVE INTO MARK, AND VISE VERSA. *TR

TL* THE CONTACT OWNS A 2010 HONDA CIVIC. WHILE DRIVING IN REVERSE, THE CONTACT STATED THAT THE VEHICLE WOULD STALL WHILE ON AN INCLINE. THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER DENIED ANY ASSISTANCE REGARDING THE FAILURE OR THE REMEDY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 827 AND THE CURRENT MILEAGE WAS 8,000.

THE CONDENSER UNIT IN MY 2010 HONDA CIVIC EX HAS EXPIRED. I TOOK IT IN FOR AN OIL CHANGE A LITTLE OVER A WEEK AGO, AND EVER SINCE THEN, THE A/C HASN'T WORKED. I RETURNED TO THE DEALER THIS MORNING AND THE SERVICE GUYS INSISTED THAT THE CONDENSER WAS PUNTURED BY ROAD DEBRIS. THE MANUFACTER WARRANTY WON'T COVER THE COST TO REPAIR THE DAMAGE, NOR WILL MY EASY CARE INSURANCE COVER IT. I PURCHASED THIS CAR 7 1/2 MONTHS AGO BRAND NEW. *TR

DURING MY DAUGHTER'S 5-HR DRIVE TO COLLEGE IN HER 2010 HONDA CIVIC (~ 3500 MILES ON IT), THE CAR'S A/C ABRUPTLY QUIT WORKING. AFTER CHECKING OVER THE INTERNAL CONTROLS TO MAKE SURE SHE DIDN'T HAVE A WRONG SETTING, SHE TOOK THE VEHICLE TO A HONDA DEALERSHIP FOR INSPECTION AND FOUND THAT THE CONDENSER HAD A HOLE IN IT APPARENTLY FROM A FOREIGN OBJECT (ROCK). UPON FURTHER INTERNET RESEARCH, I DISCOVERED THIS SITUATION WAS NOT A RARE OCCURRENCE. THERE ARE HUNDREDS IF NOT THOUSANDS OF COMPLAINTS LISTED ON THE INTERNET OF THIS EXACT SAME PROBLEM. I CONTACTED BOTH AMERICAN HONDA AS WELL AS THE DEALERSHIP WHERE THE CAR WAS PURCHASED AND WAS TOLD THAT HONDA WOULD NOT COVER THIS UNDER WARRANTY. THE ISSUE IS DESIGN OR MATERIAL WORKMANSHIP RELATED, NOT AN "ACT OF GOD" OR UNLUCKY CIRCUMSTANCE. THE CONDENSER IS NOT WELL PROTECTED AS IN OTHER COMPETITIVE VEHICLES, SO IT IS MORE PRONE TO THIS ISSUE. OTHER PEOPLE DISCUSSING THIS ISSUE ON AN INTERNET "FORUM" ARE FINDING CREATIVE WAYS TO PROTECT THE CONDENSER WITH A WIRE "NETTING" BECAUSE THEY KNOW THAT JUST BY REPLACING THE CONDENSER DOES NOT FIX THE ROOT CAUSE. SINCE THIS IS NOT A SAFETY ISSUE, HONDA IS MOST LIKELY NOT GOING TO ADDRESS THIS IN A RESPONSIBLE MANNER. AT THIS POINT, I'LL HAVE TO ASK MY INSURANCE TO GET INVOLVED AND PAY THE DEDUCTIBLE AND POTENTIALLY HAVE MY INSURANCE RATES INCREASE IF THIS RE-OCCURS. WE WILL HAVE A "LOCAL" HONDA DEALERSHIP REPLACE THE CONDENSER AND ASSOCIATED PARTS. MY OBJECTIVE HERE IS TO LET MORE PEOPLE KNOW THAT HONDA HAS AN ISSUE WITH THIS DESIGN/CONDENSER MATERIAL IN THE HOPES THAT THEY WILL ADDRESS IT. *TR

MY 2008 CIVIC EX L CONDENSER WAS DAMAGED BY A ROAD SIDE DEBRIS/STONE. I TOOK IT TO MY HONDA DEALER AND WAS INFORMED THIS IS NOT COVERED UNDER WARRANTY THE TO REPAIR WOULD BE $725.00 OR I COULD TAKE IT TO MY INSURANCE COMPANY SEE IF THEY WILL COVER THE COST. HOWEVER, I CALLED HONDA CANADA SINCE THEY ARE SO MANY COMPLAINTS ON THE SAME ISSUE [ DESIGN FLAW ]. HONDA CANADA GAVE ME SAME SONG AND DANCE THE DEALER GAVE ME AND ADMITTING IT IS A DESIGN FLAW. THIS IS OUR 7TH HONDA PRODUCT BUT I WILL NOT GO BACK TO HONDA ANY MORE. I AM EXTREMELY DISAPPOINTED WITH ANSWERS I GOT FROM THE DEALERSHIP AND HONDA CANADA. *TR

TL*THE CONTACT OWNS A 2007 HONDA CIVIC. WHILE DRIVING AT APPROXIMATELY 70 MPH, THE VEHICLE SUDDENLY STALLED. THE CONTACT PULLED OVER AND REMOVED THE OIL CAP. SMOKE BEGAN TO COME OUT OF THE OIL COMPARTMENT AND THE DIP STICK WAS MELTED. THE VEHICLE WOULD NOT RESTART AND WAS TOWED TO AN AUTHORIZED DEALERSHIP WHERE THE CONTACT WAS INFORMED THAT THE MOTOR BLOCK WAS CRACKED. THE VEHICLE HAD NOT BEEN REPAIRED AT THE TIME OF THE COMPLAINT. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 88,000.

MY NEW HONDA CIVIC (2010) HAS HAD TWO EPISODES OF RANDOM, UNPREDICTABLE ENGINE REVVING, THE ENGINE REVS AS IF I WERE GOING 60 MILES AN HOUR AND THEN SUDDENLY SOMEHOW WENT INTO FIRST GEAR. THE FIRST TIME IT HAPPENED THE CAR DID ACCELERATE AND I HIT A SNOW BANK AS I WAS PULLING INTO MY DRIVEWAY. THE SECOND TIME IT HAPPENED I WAS GOING AROUND 35 MILES PER HOUR, THE ENGINE REVVED, BUT THE CAR DIDN'T ACCELERATE. I AM TAKING THE CAR TO THE DEALER TOMORROW. IT IS VERY SCARY. *TR