2010 Honda Civic

TL* THE CONTACT OWNS A 2010 HONDA CIVIC. WHILE DRIVING APPROXIMATELY 25-30 MPH THROUGH AN INTERSECTION, A LARGE TRUCK CRASHED INTO THE FRONT DRIVER'S SIDE FENDER OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. PRIOR TO THE COLLISION, THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT SHE DID NOT SEEK MEDICAL ATTENTION, BUT WAS DISABLED DUE TO BACK AND NECK INJURIES PRIOR TO THE COLLISION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO AN INDEPENDENT MECHANIC OR DEALER FOR THE AIR BAG DEPLOYMENT FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT RECEIVED LETTERS FROM TK HOLDINGS, ALERTING HER THAT THE AIR BAG MANUFACTURER FILED FOR BANKRUPTCY. TWO MONTHS PRIOR TO THE COLLISION, THE VEHICLE WAS TAKEN TO HONDA OF GRAYS HARBOR (1720 SIMPSON AVE, ABERDEEN, WA 98520, (360) 532-5833). THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN THE TAKATA AIR BAG RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 72,000. *TR - (RECALL RELATED INCIDENT) TS

HONDA FINALLY REPLACED THE PASSENGER SIDE TAKATA AIRBAG ON 1/18/2018 BUT NOT THE DRIVER'S SIDE? I HAVE BEEN HIT IN THE REAR BY 2 CARS SINCE BUYING THIS CAR IN 2010. NO AIRBAG INFLATED BUT EVERY TIME I DRIVE THIS CAR I AM TERRIFIED OF THE AIRBAG SITUATION. WHY AREN'T THEY REPLACING THE DRIVER SIDE AIRBAG TOO? MY ANXIETY GROWS EVERY TIME I HAVE TO DRIVE SOMEWHERE.

GOOD EVENING, AND TO WHOM IT MAY CONCERN, I'VE BEEN TRYING TO CORRECT THE AIR BAG RECALL SINCE AUGUST 2016. I'VE CONTACTED AND VISITED THE FOLLOWING DEALERSHIP THREE TIMES SINCE I WAS NOTIFIED OF THIS RECALL: BRYAN HONDA 4104 RAEFORD RD. FAYETTEVILLE, NC 28304 EVERY TIME I VISITED THE DEALERSHIP, I WAS UNABLE TO GET MY VEHICLE SERVICED. THE FIRST TIME, THE EXCUSE FROM THE DEALERSHIP WAS THAT THEY DIDN'T HAVE THE NECESSARY PARTS AND THAT I WOULD HAVE TO COME BACK AFTER THEY RECEIVED IT. THE SECOND TIME, THE EXCUSE WAS THAT THEY DIDN'T KNOW THEY WERE SUPPOSED TO ORDER THE PART, SO THE PART DIDN'T GET THERE. THE THIRD TIME, THE EXCUSE WAS THAT THEY NEVER GOT THE APPOINTMENT OR THE NOTIFICATION TO ORDER PARTS, AND THEY NEVER PERFORMED THE REPAIR. I DON'T KNOW WHAT THE LAWS ARE REGARDING RECALL ACTIONS, BUT AREN'T DEALERSHIPS REQUIRED TO PERFORM THE REPAIRS SO THAT THE VEHICLES ARE SAFE TO OPERATE? THE ONLY REASON I HAVEN'T BEEN ABLE TO CONTINUE TO TRY TO GET THIS ISSUE RESOLVED IS BECAUSE I'M IN THE ARMY AND WAS DEPLOYED TO A COMBAT ZONE, AND COULDN'T GET MY CAR SERVICED. NOW THAT I'M BACK STATE SIDE, I WOULD REALLY LIKE THIS REPAIR TO HAPPEN, BUT THE MANUFACTURER IS NOT COOPERATING. I'VE ALSO CALLED THE CORPORATE OFFICE, BUT HAVEN'T HAD ANY LUCK IN SCHEDULING AN APPOINTMENT. I NEED TO SHIP MY CAR TO HAWAII, BECAUSE I AM ON ASSIGNMENT TO THAT STATE. I CAN'T SHIP MY CAR UNTIL ALL OPEN RECALLS ARE RESOLVED ON MY VEHICLE, BUT I CAN'T GET IT DONE. IF THERE IS ANYTHING YOU CAN DO TO HELP ME, IT WOULD BE VERY MUCH APPRECIATED. THANK YOU FOR YOUR TIME.

"TAKATA RECALL" THE VEHICLE WAS SOLD TO ME WITHOUT AIRBAGS. THE AUTO DEALER WILL NOT TAKE RESPONSIBILITY FOR THE MISSING AIRBAGS. A RECALL WAS ISSUED ON THE AIRBAGS FOR THE VEHICLE AND THAT IS WHEN I FOUND OUT THE VEHICLE WAS SOLD TO ME WITHOUT THEM. I CALLED THE AUTO DEALER AND THEY SAID THEY KNEW NOTHING ABOUT IT. THEY WERE SUPPOSED TO CALL ME BACK BUT AS OF THIS DATE, THEY HAVE NOT DONE SO. I WAS SOLD AN UNSAFE VEHICLE AND THE WILL NOT TAKE RESPONSIBILITY FOR IT.

TL* THE CONTACT OWNS A 2010 HONDA CIVIC. WHILE DRIVING 65 MPH, THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (HONDA OF TENAFLY, 28 COUNTY RD, TENAFLY, NJ 07670) WHERE IT WAS STATED THAT DUE TO THE HIGH MILEAGE ON THE VEHICLE, THE CONTACT HAD TO PAY FOR THE REPAIR. THE CONTACT AGREED TO PAY FOR THE REPAIR. IT WAS DIAGNOSED THAT THE SRS UNIT, AND PASSENGER AND DRIVER SIDE AIR BAGS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AT 800-999-1009 AND STATED THAT SINCE THE VEHICLE HAD HIGH MILEAGE, THE CONTACT HAD TO PAY FOR THE REPAIR. A CASE NUMBER WAS NOT PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 118,000.

RECEIVED NOTICE IN MAIL THAT THERE WAS A RECALL FOR AIRBAGS. CONTACTED HONDA OF MARYSVILLE (WA) ON APRIL 27 @ 3:30PM TO MAKE A SERVICE APPOINTMENT , SPOKE TO A [XXX], WAS TOLD HE WOULD CONTACT ME WITH A DATE AND TIME TO BRING THE VEHICLE IN. CALLED AND LEFT HIM A MESSAGE ON HIS DIRECT LINE ([XXX]) TO MAKE SURE I HAVE GAVE HIM ALL THE INFORMATION NEEDED THE FOLLOWING DAY. I WAITED UNTIL MAY 20TH, WHEN I CALLED HONDA OF MARYSVILLE AGAIN, AND SPOKE WITH A [XXX], WHO SAID SHE HAD PUT MY INFORMATION INTO THE SYSTEM AND SOMEONE FROM SERVICE WOULD CONTACT ME TO MAKE THE APPOINTMENT-- AS OF 9/9/17 I STILL HAVE HEARD NOTHING FROM THE SERVICE CENTER.. THEY HAVE NOT MADE ANY ATTEMPT TO REMEDY MY VEHICLE IN A REASONABLE AMOUNT OF TIME. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNED A 2010 HONDA CIVIC. AFTER STOPPING THE VEHICLE, THE CONTACT WAS REAR ENDED BY ANOTHER VEHICLE. AS A RESULT, THE CONTACT STRUCK THE PRECEDING VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A SALVAGE YARD WHERE IT WAS DEEMED DESTROYED. STEVENSON HONDA OF WILMINGTON (821 S COLLEGE RD, WILMINGTON, NC) WAS CONTACTED AND REFERRED THE CONTACT TO NHTSA. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THERE WAS ONE INJURY THAT REQUIRED MEDICAL ATTENTION. THE CONTACT SUFFERED FROM SWELLING, AND SEVERE PAIN. THE FAILURE MILEAGE WAS APPROXIMATELY 148,000.