2009 Honda Civic

TL* THE CONTACT OWNS A 2009 HONDA CIVIC. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 33 MPH WHEN THE BRAKES WERE BEING APPLIED THE VEHICLE ACCELERATED TO 54 MPH. THE CONTACT STATED SHE WAS UNABLE TO CONTROL THE VEHICLE AS THE VEHICLE CRASHED INTO THE GUARD RAIL, SPINNING AROUND, CROSSING TO THE OTHER SIDE OF THE ROADWAY, HITTING THE MOUNTAIN SIDE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT RECEIVED INJURY TO HER RIGHT KNEE, SHOULDER, ELBOW, BACK AND NECK HOWEVER MEDICAL TREATMENT WAS NOT RECEIVED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO FREEWAY HONDA (1505 AUTO MALL DR, SANTA ANA, CA 92705 PHONE: (714) 547-3555) WHOM WAS ATTEMPTING TO DIAGNOSIS THE FAILURE HOWEVER, WHEN THE INSURANCE COMPANY INSPECTED THE VEHICLE AND DEEMED IT A TOTAL LOSS, ALL DIAGNOSES WAS SEIZED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE 68,000. *BF *AS

TL* THE CONTACT OWNS 2009 HONDA CIVIC. THE CONTACT STATED THE IGNITION LOCK SWITCH WAS DEFECTIVE. THE CONTACT STATED THAT WHILE PARKED ON AN INCLINE, THE VEHICLE ROLLED BACKWARDS. THE CONTACT TOOK THE VEHICLE TO MCGRATH HONDA OF ST CHARLES (1411 E MAIN ST, ST. CHARLES, IL 60174) HOWEVER, A DIAGNOSTIC TEST WAS NOT PERFORMED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE HOWEVER, NO ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 90,000. INVALID VIN.

I GOT A RECALL NOTICE AND TRYING TO CALL AND SCHEDULE THE REPAIR FOR LAST ONE YEAR. THE RECALL NOTICE CLEARLY SAYS I WILL GET A FREE LOANER VEHICLE BUT EVERY TIME I TALK TO DEALERSHIP OR HONDA CUSTOMER CARE THEY DENY THE CLAIM AND SAY THAT I AM NOT ABLE TO GET A LOANER VEHICLE DURING THE REPAIR. THE NOTICE LETTER ALSO SUGGESTED THAT I CAN SCHEDULE THE REPAIR AND GET A LOANER VEHICLE BY TEXTING AT [XXX]. BUT WHEN I TEXTED THE PERSON DENY IT AND SUGGESTED THAT I NEED TO TALK TO CUSTOMER CARE OR HONDA DEALERSHIP. WHICH I ALREADY DID AND THEY DENY ME THE LOANER VEHICLE. I WANT COMPENSATION FOR MY TIME AND ALSO WANT MY REPAIR TO BE DONE AND I WANT A LOANER VEHICLE AS SUGGESTED IN THE NOTICE LETTER. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

MY CAR HAS A PAINT DEFECT THAT HONDA REFUSES TO FIX. THIS PEELING PAINT STARTED IN 2014, I BROUGHT THIS ISSUE TO THE ATTENTION OF THE DEALERSHIP, BUT WAS TOLD THERE WAS NOTHING THAT CAN BE DONE. I NOTIFIED HONDA AND THEY WANTED ME TO PAY OVER 3K TO GET THE CAR PAINTED. I HAVE PICTURES OF HUNDREDS OF HONDA'S WITH THE SAME PAINT ISSUES. THERE NEEDS TO BE AN INVESTIGATION AND HONDA NEEDS TO BE HELD ACCOUNTABLE

DRIVING DOWN THE ROAD AND THE CAR JUST SHUT OFF = CAR ENGINE BLOCK BURNED UP THER WAS NO FLUID IN THE ENGINE VIN: 2HG VEHICLE MILEAGE: 153,684 DESCRIPTION: WARRANTY EXTENSION: ENGINE BLOCK SUPERSEDES 10-048, DATED DECEMBER 18, 2013, TO REVISE THE INFORMATION HIGHLIGHTED IN YELLOW. AFFECTED VEHICLES YEAR MODEL TRIM VIN RANGE 2006'08 CIVIC ALL ALL VINS BEGINNING WITH 1HG OR 2HG ' CHECK ELIGIBILITY WITH A IN VIN STATUS INQUIRY. 2009 CIVIC ALL ALL VINS BEGINNING WITH 1HG, 19X, AND 2HG ' CHECK ELIGIBILITY WITH A IN VIN STATUS INQUIRY. THEIR OWN INTERNAL FINDING ABOUT DEFECTIVE MOTORS. WE UNDERSTAND THAT WERE A SMALL PERCENTAGE, BUT THAT NOT DOES NEGATE US HAVING A BIG ISSUE. WE ARE BEING PENALIZED FOR SOMETHING THAT THE HONDA KNOWS TO BE A ISSUE.

AFTER NUMEROUS VISITS TO OCEAN HONDA OF BURLINGAME TO DISCUSS THAT THE CAR I PURCHASED WAS NEVER ACTUALLY COMPLETELY "PROPERLY CERTIFIED" AS WAS DISCUSSED; AND THE FACT THAT I BROUGHT IT IN NUMEROUS TIMES. - I HAVE HAD NO COOPERATION. PLEASE VERIFY WITH LISA MENDEZ WHO JUST VERIFIED TO SALES MGR VAN THAT THE CAR HAS BEEN PROBELEMATIC SINCE PURCHASE AND SHOULD BE TRADED OUT. I DO NOT FEEL AND HAVE NOT FELT I'M DRIVING A COMPLETELY SAFE OR DEPENDABLE CAR. MOST RECENT VISIT TO DISCUSS ISSUES WAS 09/06/19 AND I HAD BEEN THERE ALREADY 3 TIMES WITHIN THE PREVIOUS 2 WEEKS FOR CONTINUING ISSUES WITH LIGHTS COMING ON AFTER I HAD SERVICE AND AFTER I HAD ASKED IF THERE WAS ANYTHING NEEDED . I WAS TOLD I WAS ALL GOOD !!... NOW JUST SPENT $460 TO FIND OUT THAT I NEED $1700 WORK AND THERE ARE RECALLS I WASN'T NOTIFIED ABOUT. THERE IS PREVIOUS DOCUMENTED COMPLAINT I FILED ON THIS CAR A LONG WHILE BACK. I HAVE BEEN TRYING TO GET THEM TO TAKE IT BACK SINCE I GOT IT DUE TO ONE THING OR ANOTHER. JUST DOESN'T FEEL STABLE OR SECURE. THEY SHOULD TAKE IT BACK AND DEAL WITH IT THEMSELVES. INITIAL COMPLAINT LOGGED WAS DUE TO A REPLACED SEAL OF SOME SORT THAT THEY BROKE AND REPLACED AGAIN, I WAS DRIVING AND IT STARTED MAKING A BURNING SMELL. THEY REPLACED AGAIN, BUT STILL SEEMS NOT RIGHT AND ENGINE HAZARD LIGHTS COME ON -- AND THEY CLEAR THEM AND TELL ME ITS OK.... DOES NOT FEEL OK, AND WAS NOT OK. I AM NOT WAITING FOR AN ACCIDENT TO HAPPEN HOWEVER MY NUMEROUS VISITS AND PLEAS TO EXCHANGE AND TAKE BACK THE CAR HAVE GONE UPON DEAF EARS AND THEY (SALES) HAVE NOW BECOME RUDE. I FEEL LIKE DROPPING OFF THE CAR TO THEM AND GIVING THEM THE KEYS AND THEY CAN DEAL WITH IT HOWEVER I'M SO UPSET THAT I "MUST HAVE A CAR" SO I AM TRYING TO FIND A NEW CAR NOW AND HAVING NO LOCK SINCE MY CREDIT IS RUINED.

AFTER DRIVING THE VEHICLE AND STOPPING TO PARK, WE SMELLED THE SCENT OF GASOLINE. BROUGHT THE CAR TO THE HONDA DEALERSHIP AND THEY FOUND A "FLAW" WHERE THE GAS NOZZEL/NECK CONNECTION (OR WELD) TO THE MAIN GAS TANK WAS SLOWLY LEAKING GAS. THE SERVICE PERSON AT THE HONDA DEALERSHIP HAD NEVER SEEN THAT KIND OF FLAW OR DEFECT BEFORE. IT WAS SUGGESTED THAT WE ORDER A NEW GAS TANK WITH THE GAS NOZZEL/NECK CONNECTOR. I'M THINKING THE WELD BETWEEN THE TWO PARTS MAY BE A WEAK LINK ON CARS SIMILAR TO OURS AND WANT TO REPORT IT.

THE IGNITION AND LOCK COMPONENTS HAVE WORN OUT.THE DRIVER'S SIDE IS COMPLETELY BROKEN AND THE IGNITION IS HAVING PROBLEMS. THE CAR ONLY HAS 70,000 MILES ON IT. THIS IS NOT STANDARD HONDA WORKMANSHIP, AND THE DEALER SUGGESTS HAVING THE ENTIRE CAR REKEYED WHICH COSTS ABOUT THE SAME AS THE CAR IS WORTH. THIS IS DEFINITELY AN ISSUE WITH A FAULTY COMPONENT TO BEGIN WITH.