2007 Honda Civic

TAKATA RECALL: MY INITIAL CONTACT WITH HONDA OCCURRED AFTER RECEIVING MY RECALL THROUGH THE MAIL AROUND JULY 8TH. I AM CONTACTING YOU AFTER NUMEROUS EFFORTS IN CONTACTING THE HONDA RECALL CENTER IN REGARDS TO THE PASSENGER AIRBAG RECALL ON MY 2007 HONDA CIVIC. TO DATE I HAVE CALLED HONDA AMERICA THREE TIMES IN AN EFFORT TO OBTAIN A REPLACEMENT VEHICLE WHILE I AWAIT THE PARTS NEEDED TO FIX MY CAR, AND FAXED THEM AN ADDITIONAL TIME AFTER NO RESPONSE FROM THE CALL CENTER. I HAVE A FAMILY OF FIVE WHO USES THIS VEHICLE REGULARLY, THEREFORE I AM NOT ABLE TO LEAVE THE PASSENGER SEAT UNOCCUPIED, AS SUGGESTED. AS A RESULT, I HAVE BEEN UNABLE TO DRIVE MY CAR FOR NEARLY A MONTH, AND HAVE BEEN BORROWING CARS FROM FRIENDS AND FAMILY. EACH TIME I CALL HONDA CORPORATE I AM ADVISED THAT MY CASE WILL BE FORWARDED TO A CASE MANAGER, WHO WILL CONTACT ME TO AUTHORIZE A RENTAL VEHICLE. AFTER NEARLY A MONTH SINCE MY INITIAL CONTACT I HAVE NOT HEARD ANYTHING FROM A SUPERVISOR. AFTER MY LATEST CALL THIS MORNING I WAS TRANSFERRED TO A SUPERVISOR WHO MAINTAINED THAT THERE WAS NOTHING ELSE SHE COULD DO AT THIS TIME, AND THAT I WOULD HAVE TO CONTINUE TO WAIT TO HEAR FROM A CASE MANAGER. I UNDERSTAND THAT MILLIONS OF VEHICLES HAVE BEEN AFFECTED BY THIS RECALL, HOWEVER AFTER THIS LONG I CAN NO LONGER GO WITHOUT A VEHICLE. I AM SENDING THIS MESSAGE IN HOPES TO REMEDY THIS ISSUE, OR FOR A REPRESENTATIVE TO BE MADE FULLY AWARE OF HONDA'S UNCOOPERATIVE NATURE FOR THE SAFETY OF MY FAMILY, OR THE BURDEN WE HAVE HAD TO ENDURE. DUE TO THE AGE AS WELL AS THE MILEAGE OF MY VEHICLE IT SEEMS THAT THE AIRBAG INTERNALS MAY HAVE SIGNIFICANT WEAR.

TAKATA RECALL 13 AUGUST 2016 (6:45 PM) I RECEIVED NOTIFICATION FROM THE HONDA RECALL DEPARTMENT BY MAIL ON FRIDAY, JULY 22, 2016 THAT THE PASSENGER AIRBAG ON MY 2007 HONDA CIVIC NEEDED TO BE REPLACED AND THAT PARTS WOULD NOT BE AVAILABLE UNTIL LATE SUMMER OR FALL. THE NOTICE SPECIFIED THAT I SHOULD NOT ALLOW ANYONE TO RIDE IN THE FRONT PASSENGER SEAT. I IMMEDIATELY CALLED THE CUSTOMER SERVICE RECALL LINE AT (888) 234-2138) AND INFORMED THE SUPPORT TECHNICIAN THAT MY HUSBAND IS A PERMANENTLY DISABLED VETERAN (MAJOR USAR RETIRED) WHO CANNOT RIDE IN THE BACK SEAT BECAUSE OF HIS DISABILITY AND WHO NOW CANNOT RIDE IN THE FRONT SEAT DUE TO THE RISK OF THE THE AIRBAG DEPLOYING. THE SUPPORT TECHNICIAN SAID SHE WOULD ESCALATE A REQUEST FOR A LOANER CAR AND THAT A CASE MANAGER WOULD CONTACT ME WITHIN 2-3 BUSINESS DAYS. THIS CALL NEVER CAME. I CALLED THE HONDA RECALL LINE AGAIN ON SATURDAY, JULY 29, 2016; I RECEIVED AN APOLOGY AND WAS AGAIN TOLD THAT A SECOND REQUEST WOULD BE PUT THROUGH AND THAT A CASE MANAGER WOULD CONTACT ME IN 2-3 BUSINESS DAYS. AGAIN, NO CALL CAME. DURING THIS PERIOD MY HUSBAND AND I WERE FORCED TO RENT A CAR FOR FOUR DAYS IN ORDER TO VISIT HIS 93-YEAR OLD MOTHER FOR HER BIRTHDAY. I CALLED THE HONDA RECALL LINE AGAIN ON WEDNESDAY, AUGUST 10, 2016. I RECEIVED ANOTHER APOLOGY, AND THIS TIME THE SUPPORT TECHNICIAN TRANSFERRED ME TO THE ESCALATIONS DEPARTMENT. THE PERSON I SPOKE TO SAID THAT SHE WOULD PUT A FLAG ON THE LOANER REQUEST THAT SPECIFIED THE REQUEST WAS A "MEDICAL EMERGENCY." FOUR WEEKS HAVE PASSED SINCE MY FIRST REQUEST. MY HUSBAND AND I NEED NHTSA TO INTERVENE ON OUR BEHALF TO GET A LOANER/RENTAL VEHICLE FROM HONDA AS SOON AS POSSIBLE SO THAT WE CAN RESUME OUR NORMAL DAILY ACTIVITIES WITHOUT FEAR OF INJURY. FINALLY, IF NHSTA CAN OFFER US SOME ADVICE ON WHOM TO CONTACT FOR CONGRESSIONAL SUPPORT, PLEASE DO SO. THANK YOU.

SRS LIGHT CAME ON IN MY 2007 HONDA CIVIC LX. TOOK IT INTO DEALERSHIP AND RESET THE CODE. HONDA SAID MY SRS LIGHT BEING ON MEANS THE DRIVER AND PASSENGER AIRBAG WOULD NOT DEPLOY IF IN ACCIDENT. HONDA RESET MY LIGHT AND SAID TO COME BACK IF THE LIGHT CAME ON AGAIN. SRS LIGHT CAME BACK ON AS SOON AS LEFT DEALER. CALLED HONDA DEALERSHIP AND THEY SAID TO COME BACK AND THEY WOULD REPLACE MY AIRBAG AT NO COST. ONCE AT DEALERSHIP THEY SAID IT WOULD BE $685.40 FOR CABLE REEL AND $833.43 FOR PARTS FOR DRIVERS AIRBAG. I FEEL THIS IS A DEFECTIVE PRODUCT WHICH HONDA IS FAILING TO ADDRESSING LEAVING PEOPLE WHO DO NOT HAVE $1500 TO PAY THEM TO FIX THEIR DEFECTIVE AIRBAG EQUIPMENT HAVING TO DRIVE A DANGEROUS CAR. EXTREMELY DISAPPOINTED WITH THE RUNAROUND AND INCONSISTENT INFORMATION HONDA DEALERSHIP PROVIDED. I DID NOT DECLINE FOR THEM TO FIX MY AIRBAG AND CABLE REEL, I COULD NOT AFFORD THEIR QUOTED COST OF $1,500 FOR THEM TO FIX THE AIRBAGS IN MY CAR. I CANNOT UNDERSTAND HOW THEY ARE NOT COVERING THIS ISSUE WHEN THERE WAS A RECALL FOR THIS SAME DEFECT IN THE ACCORD.

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 HONDA CIVIC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V346000 (AIR BAGS). THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

WIPERS DO NOT PARK WHEN TURNED OFF AFTER USE IN THE APPROPRIATE SPOT. THEY CONTINUE TO RUN FOR SEVERAL MORE CYCLES UNTIL THEY PARK IN THE MIDDLE OF THE WINDSHILD. THIS CAUSES A VIEW OBSTRUCTION WHILE DRIVING AND ULTIMATELY DISTRACTS THE DRIVER. THE WIPERS HAVE TO BE TUNRED ON AND OFF NUMEROUS TIMES SO THAT THE WIPERS END UP IN THE CORRECT POSITION AT THE BOTTOM OF THE WINDSHIELD. ALSO THE CONTINUOUS RUNNING OF THE WIPERS WHEN THE WINDOW IS DRY RESULTS IN FREQUENT REPLACEMENT OF THE WIPER BLADES IN ORDER TO PREVENT SCRATCHING ON THE WINDSHIELD BY THE WORN OUT RUBBER INSERT. I BELIEVE THIS IS CAUSED BY THE WIPER MOTOR MALFUNCTIONING.

TAKATA RECALL- IT HAS BEEN 60+ DAYS SINCE THE RECALL WAS ISSUED AND HONDA TELLS ME THAT THEY HAVE NO IDEA WHEN PARTS WILL BE IN. THEY HAVE FAILED TO ASSIGN ME A CASE MANAGER TO REVIEW MY RENTAL REQUEST IN A TIMELY MANNER. WE HAVE 4 PASSENGERS DAILY IN THIS CAR (2 ADULTS IN FRONT, 2 SMALL CHILDREN IN LARGE CAR SEATS IN THE BACK). WE CANNOT TRAVEL SAFELY AS THIS IS OUR ONLY CAR. WE CANNOT SIMPLY AVOID HAVING SOMEONE SIT IN THE PASSENGER SEAT. WE NEED A RENTAL WHICH HONDA SAID THEY WILL PROVIDE IN THIS TYPE OF SITUATION BUT THEY HAVE NOT TIMELY ASSIGNED US A CASE MANAGER TO REVIEW OUR REQUEST. THEY HAVE ADMITTED NO ETA ON THE PARTS. THEY TOLD US WE CAN RENT OUR OWN CAR, BUT WE CAN'T AFFORD THAT WITH NO END DATE IN SIGHT. THEY STATED WE ARE NOT AS IMPORTANT AS THE DRIVER SIDE RECALL. THEY HAVE NOT REMEDIED THE DEFECT IN A REASONABLE PERIOD OF TIME. I HAVE MADE A REPAIR APPOINTMENT BUT NO ETA ON PARTS. PLEASE HELP ME. I HAVE BEEN EXPERIENCING PANIC ATTACKS AND HAVE NEEDED MEDICAL ATTENTION FOR THE ANXIETY THIS HAS CAUSED IN MY DAILY LIFE, FOR THE PAST 2 MONTHS. THANK YOU. *TR

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 HONDA CIVIC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V346000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2007 HONDA CIVIC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V346000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2007 HONDA CIVIC. WHILE THE VEHICLE WAS OPERATED, THE AIR BAGS INDEPENDENTLY DEPLOYED WITHOUT WARNING OR IMPACT. THE CONTACT LOST CONTROL OF THE VEHICLE AND STRUCK A GUARDRAIL. THE FAILURE OCCURRED WITHOUT WARNING. THERE WAS ONE INJURY THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE FAILURE MILEAGE WAS UNKNOWN.

THE SUN VISOR ON THE DRIVER'S SIDE BROKE IN JULY 2015 ALONG THE JOINT WHERE THE ROD RUNS THROUGH IT. HAD GONE TO A FRIEND'S HOUSE, AND WHEN I WENT BACK OUT TO MY CAR, THE SUN VISOR WAS BROKEN. NOTHING ELSE HAD HAPPENED TO THE CAR; JUST THE BROKEN SUN VISOR. SUN VISOR NOW CONSTANTLY HANGS DOWN VERTICALLY, OBSTRUCTING VIEW. ONLY TEMPORARY SOLUTION IS PUSHING THE VISOR TO THE SIDE, BUT THAT OBSTRUCTS THE VIEW OF TRAFFIC ON THE SIDE OF THE VEHICLE. PROBLEM OCCURRED ABOUT ONE YEAR OUTSIDE HONDA'S EXTENDED WARRANTY FOR THE VISOR. NOT SURE WHAT TO DO.