2007 Honda Civic

CONSUMER HAD ISSUES WITH THE SERVICE ON 2007 HONDA CIVIC AT THE DEALERSHIP. *NJ THE CONSUMER HEARD A ROTATING CHIMING NOISE COMING FROM THE VEHICLE. THE DEALER INFORMED THE CONSUMER THE NOISE WAS COMING FROM THE REAR TIRES THAT HAD FLAT SPOTS DUE TO IMPROPER TIRE PRESSURE OR PANIC STOPS. THE CONSUMER WENT TO ANOTHER DEALER AND WAS TOLD A TSB HAD BEEN ISSUED FOR THE REAR CONTROL ARMS. THE CONSUMER WAS INFORMED THE NOISE WOULD CONTINUE UNTIL THE TIRES WERE REPLACED. *JB

NOTICED UNEVEN TIRE WEAR AND VIBRATION ON MY HONDA CIVIC HYBRID, AND NOTIFIED HONDA SERVICE ABOUT THIS ISSUE WHEN I BROUGHT IN THE CAR FOR OIL CHANGE. THE SERVICE DEPARTMENT LOOKED AT THE CAR AND SAID THAT THE REAR TIRES WERE WORN, AND THIS WAS DUE TO REAR SUSPENSION PROBLEM. HONDA WOULD COVER THE COST OF THAT FIX, BUT I ALSO NEEDED FOUR NEW TIRES -- NOT COVERED BY HONDA. HE OFFERED TO MOVE THE REAR TIRES UP FRONT AND JUST FOCUS ON THE REAR ($280 FOR TWO TIRES). AFTER RESEARCHING THE ISSUE AND FINDING THAT THERE WAS A SERVICE BULLETIN ISSUED LAST SPRING, I DECLINED TO HAVE TWO WORN TIRES WITH EVIDENCE OF CUPPING PUT ON THE FRONT OF A FRONT WHEEL DRIVE CAR. I ASKED WHY I HADN'T BEEN NOTIFIED OF THIS DESIGN FLAW WHEN I HAD BROUGHT IN THE CAR FOR A PRE-ROADTRIP CHECK IN JULY (HE SAID IF I DID NOT TELL HIM TO LOOK FOR REAR TIRE WEAR THEY WOULDN'T LOOK) OR WHY HE DIDN'T NOTE IT TWO WEEKS LATER WHEN I BROUGHT THE CAR IN BECAUSE THE A/C HAD FAILED ON THE TRIP (ANOTHER KNOWN DEFECT, I NOW REALIZE). THE CAR ALSO SEEMS TO HAVE AN ELECTRIC SWITCHING IRREGULARITY, WHICH HAS YET TO BE DIAGNOSED. THE SERVICE REP SAID UNLESS I SPECIFICALLY ASK, THEY WOULDN'T HAVE LOOKED FOR THE REAR SUSPENSION ISSUE -- EVEN THOUGH THERE HAD BEEN A SERVICE BULLETIN -- BECAUSE "NOT EVERY CIVIC HAS THE PROBLEM." I CANNOT IMAGINE THAT AT 15,600 MILES (WHERE IT WAS IN JULY) THAT THE TIRES DID NOT THEN HAVE SIGNS OF UNEVEN WEAR THAT NOW HAS NECESSITATED TIRE REPLACEMENT AT 19,000 MILES. I REPLACED TWO TIRES, ONE OF WHICH HONDA COVERED. WE HAVE ISSUED A COMPLAINT WITH HONDA TO COVER THE COST OF TWO OTHER NEW TIRES, WHICH THEY SAID WOULD BE RESOLVED WITHIN THREE WORKING DAYS. *TR

MY 2007 HONDA CIVIC (CURRENTLY 42,000 MILES) HAS A LOUD NOISE AND VIBRATION WHEN DRIVING. THE SOUND HAS BECOME WORSE AS THE MORE MILES I DRIVE. WHEN THE REAR TIRES ARE RUBBED ACROSS, FLAT SPOTS ON THE TIRES CAN BE FELT. HONDA WROTE A REPAIR FORUM STATING THAT THE CAUSE OF THIS IS THE IMPROPER DESIGN OF THE REAR UPPER CONTROL ARMS. THESE ARMS ARE TOO SHORT CAUSING THE CAMBER OF THE WHEELS TO BE INCORRECT. I HAVE CALLED HONDA CORPORATION AT LEAST 4 TIMES AND HAVE CONTACTED OURISMAN HONDA OF LAUREL (WHERE I PURCHASED THE VEHICLE) AT LEAST 5 TIMES. NEITHER ONE HAS BEEN OF ANY HELP. TOM ALEXANDER (SERVICE MANAGER) FROM OURISMAN HONDA OF LAUREL HAS NOT RETURNED MY PHONE CALLS. HE TOLD ME THAT SINCE MY CAR WAS OUT OF WARRANTY (PAST 36,000 MILES) THEN HE WOULD LOOK AT MY CASE AS GOODWILL (AS IN HE LOOKED AT MY SERVICE HISTORY LIKE OIL CHANGES AND SUCH WITH THE DEALERSHIP AND WILL BASE HIS DECISION ON REPLACEMENT AT NO COST ON THIS, RIDICULOUS). I WANT MY REAR UPPER CONTROL ARMS REPLACED WITH NO COST SINCE THE PART WAS INCORRECTLY DESIGNED. *TR

MY 2007 HONDA CIVIC EX STARTED TO VIBRATE EXCESSIVELY AT HIGHWAY SPEEDS AND THERE WAS AN INCREDIBLY LOUD "HOWLING" NOISE COMING FROM THE BACK TIRES. I TOOK IT IN REPEATEDLY AND WAS TOLD THAT MY TIRES WERE FINE, AND THAT ESSENTIALLY I WAS IMAGINING THIS PROBLEM AND OR BLOWING IT OUT OF PROPORTION. IT WAS ONLY RECENTLY THAT I LEARNED OF HONDA'S SERVICE BULLETIN 08-001 FOR UNEVEN AND OR RAPID TIRE WEAR. WITH INFORMATION IN HAND, I WENT BACK TO THE DEALERSHIP TO WHICH THEY ACTED LIKE THEY KNEW NOTHING OF THE BULLETIN. AFTER KEEPING MY CAR FOR THE DAY, THEY SAID IN THE FIRST CALL THAT IT WAS DUE TO LACK OF ROTATION (EVEN THOUGH) I ROTATE EVERY 10K ,THEN THEY CALL BACK AND SAY THAT MY BACK TWO TIRES ARE WORN-OUT; BUT THE WEAR IS NOT COMPARABLE TO THE WEAR THAT WOULD FALL UNDER THE BULLETIN. THEY THEN PROCEED TO TELL ME THAT IT IS TYPICAL TO HAVE TO REPLACE YOUR TIRES EVERY 30-40K MILES. I HAVE OWNED 7 HONDAS AND HAVE NEVER HAD TO REPLACE TIRES THAT SOON. IT IS JUST AMAZING TO ME THAT I HAVE DETAILED EVERY SYMPTOM IN THAT BULLETIN, PRIOR TO EVEN KNOWING THAT IT EXISTED AND THEY ARE GOING TO TELL ME THAT IT HAS NOTHING TO DO WITH THE REAR UPPER CONTROL ARM. I AM TAKING IT TO ANOTHER HONDA DEALERSHIP AND WILL CONTINUE TO DO SO UNTIL THE PROBLEM IS RESOLVED. I AM SEVERELY DISAPPOINTED IN HONDA. *TR

REAR TIRE NOISE AND VIBRATION FROM 25,000 MILES ON. VISUAL INSPECTION SHOWS FLAT SPOTS ON BOTH REAR TIRES. TOOK IN FOR SERVICE AND HONDA SERVICE RELATED THAT THERE WAS AN UPDATED VERSION OF THE REAR SUSPENSION CONTROL ARM WHICH THEY REPLACED FOR FREE. HOWEVER THEY WERE NOT WILLING TO REPLACE OR EVEN PRORATE TIRE WEAR STATING THAT 30K MILES WARRANTED NO REPLACEMENT. FRONT TIRES SHOW NO WEAR AT ALL. THE TIRES HAVE WORN TO A UNSAFE LEVEL AND HONDA HAS KNOWN ABOUT THIS SERVICE RELATED PROBLEM FOR MONTHS. I HAVE NOT RECEIVED ANY NOTIFICATION FROM HONDA ON RECALLS OR SERVICE BULLETINS. SERIOUS SAFETY ISSUE. *TR

REAR CONTROL ARM NEED TO BE REPLACED. THIS IS A SAFETY ISSUE THAT HONDA FOR SOME REASON DOESN'T WANT TO DO A RECALL ON. THIS PROBLEM HAS MADE MY TIRES WEAR FASTER THAN USUAL. HONDA IS OFFERING VERY LITTLE TOWARDS REPLACING MY TIRES. I HAVE 17,000 MILES ON MY CAR. MY PART WAS ORDERED A WEEK AGO AND STILL WAITING FOR IT TO COME IN. THIS IS COVERED UNDER WARRANTY. I FEEL HONDA SHOULD PUT NEW TIRES ON MY LEASED CAR. THIS IS A SAFETY ISSUE AND I WORRY ABOUT MY LONG DISTANCE DRIVING. IS THIS PART GOING TO BREAK AND HAVE MY TIRES FALL OFF???? I HAVE FILED A COMPLAINANT WITH HONDA. I THINK HONDA SHOULD STAND BEHIND THEIR PRODUCT AND REPLACE THE TIRES. *TR

REAR SHOCK OF HONDA 2007 HONDA CIVIC FAILED. BROUGHT THE CAR IN FOR SERVICE. INFORMED THAT FAILURE WAS POSSIBLE DUE TO ISSUES WITH THE REAR SUSPENSION CONTROL ARM( TSA# 10024687). REAR TIRES SHOWED EXCESSIVE WEAR AND NEEDED TO BE REPLACED AS A RESULT OF THE SUSPENSION ISSUES. THE CAR WAS STILL UNDER THE BUMPER TO BUMPER WARRANTY YET HONDA WOULD ONLY COVER 50% OF THE COST OF REPLACING THE TIRES. THEY COVERED FULL COST OF REPLACING THE CONTROL ARM. *TR

THIS COMPLAINT CONCERNS THE DEFECT ON THE HONDA 2006-2007 CIVIC OF THE REAR UPPER CONTROL ARMS. I HAD MINE REPLACED AFTER ONLY 15 MONTHS OF USE BECAUSE THEY WERE INCORRECTLY MANUFACTURED, CAUSING LOUD VIBRATIONS AT NORMAL HIGHWAY DRIVING SPEEDS. THIS DEFECT ALSO CAUSED EXCESSIVE AND NOT NORMAL WARE ON MY TIRES CAUSING ME TO HAVE TO REPLACE THEM AT MY OWN EXPENSE INSTEAD OF ON HONDA'S DOLLAR AS THEY WORE DOWN DUE TO A HONDA RELATED ISSUE. *TR

REAR TIRE HOWLING FROM 12,000 MILES ON AND WERE WEARING VERY QUICKLY ON THE INSIDE WHICH IS NOT VISIBLE FROM CASUAL GLANCE. THE TIRES WORN DOWN TO A UNSAFE LEVEL AND HONDA HAS KNOWN ABOUT THIS SERVICE RELATED PROBLEM FOR MONTHS AND NEVER NOTIFIED ME AS A OWNER AND I HAD THE VEHICLE IN THERE TWICE FOR SERVICE. THE UPPER REAR CONTROL ARMS WERE REPLACED AT 22,000 MILES AND THEY REFUSED TO DO ANY TIRE COVERAGE EVEN THOUGH THE FAILURE CAUSED THE PROBLEM. I FEEL THIS IS A MAJOR SAFETY CONCERN AS I DID NOT NOTICE IT ON TIME TO KEEP THE TIRE FROM BEING WORN TO A POINT OF SAFETY CONCERN. I HOPE YOU CAN DO SOMETHING TO HELP WARN CONSUMERS WHOM MAY HAVE BAD HEARING AND MAY NOT NOTICE THIS UNTIL THE REAR TIRES CAN BLOW OUT ON THE INSIDE. *TR