2023 Honda Civic Si

While driving I'm having difficulting staying in the center of my lane because my steering wheel is not allowing minor steering adjustments without sticking in place temporarily. I need to apply more pressure than expected to turn the wheel before it unsticks. My local Honda dealer recently replicated this behavior on a test drive and is recommending I replace my EPS gearbox, outlined in a service bulletin issued by Honda related to this symptom (Service Bulletin/Manufacturer communication: 23-037). Honda has agreed to pay 50% of the repair since I am out of warranty - my mileage on my vehicle is a little over 41K. I am asking Honda to pay for the full repair given the related EPS saftey recall they have issued, but they have not agreed to do this yet. There were no warning lamps or messages prior to experiencing these steering problems.

I bought my car brand new from Honda in 2023. When the car had about 20,000 miles on it I took it in to my dealer for a steering issue “sticky steering” they said they could not reproduce the issue. Fast forward about a year they finally came out with a recall for the issue. I took the car in for the recall the repaired it and it was fixed for about a year and now the issues with the steering have come back. The dealership told me they performed the recall again and it did not fix the issue this time and they said I need a new steering rack. Honda is not wanting to replace the steering rack they want me to pay part of the cost. How am I responsible for paying for repairs on something they have a recall on and they admitted that should not have to. But yet they are still wanting me to pay for 30% of the repair bill which is over $1,000.

I am writing to bring to your attention a safety recall on my vehicle. On several occasions, I have visited the Lancaster Honda Dealership, located at 43244 Drivers Way, Lancaster, CA 93534, to request an appointment for the necessary repair. However, I was informed that, as I am not a customer of their dealership—meaning I did not purchase my vehicle there and have not had it serviced recently—they are unable to assist me. I was told that they only receive two repair kits per week, and these are prioritized for their customers. The last Honda dealership where I had my vehicle serviced is located in Long Beach, CA, approximately 90 miles away. Since I now reside in Lancaster, CA, I believe it is unreasonable to expect me to travel that distance to address this safety recall. I kindly request that this matter be investigated further to ensure proper resolution.

At around 15K miles I started having an issue where my steering wheel would stick at an angle. Almost like it was stopped and shut off. As I would attempt to turn the wheel from left to right it would get semi stuck and you’d have to force it to break it free. This had happened numerous times and is an issue with the 11th gen si. The power steering rack and pinion were replaced under warranty after taking the car in multiple times and them claiming they never could replicate the issue. However, they replaced it with the same part so the issue will come back. During the time before replacement it got stuck and I had to pull hard to avoid hitting a car, barriers on freeway 99, flying off a cliff, and avoid driving off the road.