2017 Honda Accord Hybrid

WHEN I REACHED 42K MILES ON THIS VEHICLE, THE DASHBOARD DISPLAY PANEL WENT BLANK WHILE DRIVING RENDERING MOST OF THE SAFETY FEATURES LOST INCLUDING THE REVERSE CAMERA, TURN CAMERA, BLUETOOTH FUNCTIONS, GAS CONSUMPTION INDICATIONS, RADIO AND CLOCK FUNCTIONS ETC.. WHEN I CONTACTED AMERICAN HONDA HEADQUARTERS I WAS TOLD THAT I NEED TO TAKE THE CAR TO A SERVICE FACILITY AND AS I HAVE PASSED 36K MILEAGE I AM RESPONSIBLE FOR COSTS ASSOCIATED WITH THE REPAIR. I TRIED TO CONVEY THEM THAT THE FAULT HAS TO BE AN INHERENT MALFUNCTIONING OR CORRUPTION OF THE HONDA'S ELECTRONIC SYSTEM COMPONENTS RATHER THAN EXTRANEOUS WEAR THAT CAN BE ATTRIBUTED TO MY USE OF THIS VEHICLE. NO, THEY WON'T ACCEPT RESPONSIBILITY. I GOT THE 'CENTER AUDIO DISPLAY', REPLACED AT A COST OF $446.37 PLUS $70.61 FOR THE DIAGNOSIS.

WHILE DRIVING 6 WARNING LIGHTS POP UP ON THE DASH AND THE BRAKES FAIL. THE INFORMATION CENTER OF THE DASH SCROLLS THROUGH SAYING "BRAKE SYSTEM PROBLEM", "VEHICLE STABILITY ASSIST (VSA) PROBLEM", "HILL START ASSIST PROBLEM", "COLLISION MITIGATION SYSTEM PROBLEM", "ROAD DEPARTURE MITIGATION SYSTEM PROBLEM", "ADAPTIVE CRUISE CONTROL PROBLEM". THIS HAS HAPPENED WHILE DRIVING ON THE HIGHWAY AND ON SUBURBAN ROADWAYS AT VARIOUS SPEEDS. THE LAST TIME IT HAPPENED I WAS BREAKING WHILE APPROACHING A RED LIGHT AND NEARLY REAR ENDED THE PERSON IN FRONT OF ME. A DIAGNOSTIC WAS DONE AND THE BRAKE SIMULATOR AND TANDEM MOTOR WERE DETERMINED TO REQUIRE REPLACEMENT.

ON FRIDAY, APRIL 27, 2018, WHILE DRIVING ON A MAJOR HIGHWAY AND PARKWAY ON THREE OCCASIONS I HAD A SYSTEM FAILURE WHILE DRIVING AND LOST BRAKING ABILITY. I APPLIED THE BRAKE PEDAL & THE CAR DIDN'T SLOW DOWN. I USED THE HANDHELD PARKING BRAKE TO STOP. WHEN THE CAR WAS TURNED OFF & RESTARTED SYSTEMS ALL WORKED FOR A FEW MINUTES & THEN FAILED AGAIN. I DROVE OFF THE HIGHWAY TO SAFETY & PARKED. ON SATURDAY, APRIL 28, 2018, I DROVE THE CAR TO HONDA SERVICE CENTER. SERVICE ADVISOR FENIX DID NOT BELIEVE ME BUT THEY ENDED UP GIVING ME A LOANER CAR. ON MONDAY, APRIL 30, 2018, I RECEIVED A CALL FROM SERVICE ADVISOR FENIX ASKING IF THE SERVICE MANAGER COULD DRIVE MY CAR HOME BECAUSE THEY CANNOT FIND ANY ISSUES WITH MY CAR OR MY BRAKES. I SAID YES. SERVICE MANAGER EXPERIENCED THE SAME SYSTEM FAILURE THAT I EXPERIENCED WHILE HE WAS DRIVING HOME. ON MAY 12, 2018 I PICKED UP MY CAR FROM HONDA AND WAS TOLD ISSUE WAS FIXED. ON MAY 17, 2018, AT ABOUT 6:22 AM, I WAS DRIVING ON THE CROSS ISLAND PARKWAY IN HEAVY RAIN WHEN I ONCE AGAIN EXPERIENCED A TOTAL SYSTEM FAILURE RESULTING IN MY CAR NOT HAVING THE ABILITY TO STOP BY APPLYING THE BRAKES. I STOPPED AGAIN BY UTILIZING THE PARKING BRAKE. HONDA TOWING TOWED THE CAR TO THE HONDA DEALERSHIP WHERE AN EMPLOYEE THEN DROVE THE CAR TO THE HONDA SERVICE CENTER AND THEN RETURNED TO THE DEALERSHIP IN A DIFFERENT CAR TO PICK ME UP AND TRANSPORT ME TO THE SERVICE CENTER. I HAVE NO CONFIDENCE IN THIS CAR AND CANNOT EVER SEE MYSELF DRIVING IT OR ALLOWING MY FAMILY TO RIDE IN IT REGARDLESS OF WHO IS DRIVING IT AS IT IS NOT SAFE!!

AS I WAS DRIVING ON THE HIGHWAY ON THE LEFT LANE AT A SPEED OF 60-65 MPH, ALL THE SAFETY SYSTEMS ON THE CAR REPORTED ERROR AND I LOST THE BRAKES ON THE CAR. I WAS ABLE TO MOVE INTO THE RIGHT MOST LANE AND EVENTUALLY ONTO THE SHOULDER OF THE HIGHWAY AND COME TO A ROLLING STOP BY SHIFTING INTO NEUTRAL. I TRIED TO RESTART THE CAR TO SEE IF THE SENSORS RESET, BUT THAT DIDN'T HAPPEN. I HAD TO GET TOWED HOME AND THEN TO THE HONDA DEALERSHIP. AFTER A DAY THE HONDA SERVICE DEPARTMENT CALLED ME BACK AND SUGGESTED THAT THERE WAS SOME KIND OF A SIMULATOR ISSUE ON THE CAR AND THAT PART HAD FAILED AND NEEDS TO BE REPLACED. I WAS LUCKY THAT I WALKED AWAY FROM THIS WITHOUT ANY ACCIDENT. HOWEVER, THIS HAS SURELY IMPACTED ME AND MY WIFE EMOTIONALLY. WE ARE NOT CONFIDENT WITH THE SAFETY OF THE CAR ANYMORE.