2011 Honda Accord Crosstour

The contact owns a 2011 Honda Accord Crosstour. The contact stated that the electrical seat adjuster on the driver’s seat failed to operate without warning. Due to the failure, the contact was unable to adjust the driver seat to the appropriate setting to ensure safe driving. Upon investigation, the contact discovered that the teeth on plastic gear attached to the motor had worn off which rendered the button to adjust the seat useless. The contact also discovered TSB (19-034) which he linked to the failure. The contact spoke with a mechanic at a local dealer who offered no assistance and referred him to the manufacturer. The manufacturer was notified of the failure and promised the contact a call back. The contact had yet to hear from the manufacturer. The vehicle had yet to be repaired. The failure mileage was approximately 120,000.

TL* THE CONTACT OWNS A 2011 HONDA ACCORD CROSSTOUR. THE CONTACT STATED WHILE DRIVING 35 MPH, THE CHECK ENGINE WARNING LIGHT STARTED FLASHING. THE VEHICLE WAS TAKEN TO BROWN'S ARLINGTON HONDA (3920 LEE HWY, ARLINGTON, VA 22207) WHERE IT WAS DIAGNOSED WITH THE HEAD GASKET AND ENGINE BLOCK NEEDING TO BE REPLACED. THE DEALER INFORMED THE CONTACT THAT THE VEHICLE WAS CONSUMING ENGINE OIL EXCESSIVELY FAST. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000.

TL* THE CONTACT OWNS A 2011 HONDA ACCORD CROSSTOUR. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE STARTED TO VIBRATE ABNORMALLY AND THE CHECK ENGINE WARNING INDICATOR FLASHED ON AND OFF REPEATEDLY. THE VEHICLE WAS TAKEN TO WHITE ALLEN HONDA (LOCATED AT 630 N MAIN ST, DAYTON, OH 45405, (937) 220-6386) WHERE IT WAS DIAGNOSED THAT THE FAILURE WAS DUE TO THE PISTON RINGS, WHICH CAUSED MISFIRES IN THE ENGINE. THE VEHICLE WAS PREVIOUSLY REPAIRED PER AN EXTENDED WARRANTY PROGRAM (MANUFACTURER COMMUNICATION NUMBER: A13-079). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 72,728.

TAKATA RECALL -- THE RECALL WAS PERFORMED BY THE DEALER-- LEFT DEALERSHIP AND AIRBAG LIGHT CAME ON -- COMES ON INTERMITTENTLY-- DEALER SAYS BECAUSE IT WASN'T ON WHEN THE SERVICE WAS PERFORMED ITS NOT PART OF THE RECALL EVEN THOUGH IT CAME ON ALMOST IMMEDIATELY AFTER LEAVING THE DEALER AND I RETURNED-- THEY RESET IT BUT IT COMES ON AND STAYS ON FOR USUALLY SHORT PERIODS-- THE TECH WHO PERFORMED THE RECALL SAID THERE IS A PART THEY HAVE REPLACED AS PART OF THE RECALL BUT THE DEALER IS BALKING AT FIXING THE PROBLEM WITHOUT CHARGE

TL* THE CONTACT OWNS A 2011 HONDA ACCORD CROSSTOUR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V346000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

I HAVE WATER ENTERING THE CAR. IT HAS POOLED UNDER THE THICK FOAM UNDER THE DRIVERS FLOORBOARD AND IS RUNNING INTO THE BACK DRIVER SIDE. I NOTICED ONCE I DETECTED THE ODOR OF MOLD AND NOTICED BLACK MOLD GROWING IN THE REAR FLOORBOARD. AFTER LAST NIGHTS RAIN IT HAS BEGAN POOLING IN THE FRONT BELOW THE BRAKE PEDAL SO I KNOW IT IS A LOT OF WATER ENTERING SINCE THE FOAM ITS SELF IS THICK. I FEEL MOISTURE ON THE FIREWALL NEAR THE FOOT REST BUT I AM UNABLE TO TELL FURTHER WHERE IT IS COMING FROM DUE TO THE FABRIC MATERIALS. I DO NOT KNOW HOW LONG THIS HAS BEEN HAPPENING BUT IT WAS RECENTLY I NOTICED THE MOLD SMELL. I HAVE CHECKED THE SUNROOF DRAINS BY PUSHING CLOTHES LINE DOWN THEM AND THEY ARE CLEAR OF DEBRIS.