TL* THE CONTACT OWNS A 2008 HEARTLAND CYCLONE MODEL # 4012. THE CONTACT'S VEHICLE WAS INVOLVED IN A CRASH WHICH CAUSED A TIRE TO BLOWOUT. ACCORDING TO THE MANUFACTURER'S REPORT THE TIRES SHOULD BE 16 INCHES TO SUPPORT THE WEIGHT OF THE VEHICLE. HOWEVER, THE CONTACT'S TIRES ARE 15 INCHES. THE DRY WEIGHT OF THE COACH WAS 1…
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TL* THE CONTACT OWNS A 2008 HEARTLAND CYCLONE MODEL # 4012. THE CONTACT'S VEHICLE WAS INVOLVED IN A CRASH WHICH CAUSED A TIRE TO BLOWOUT. ACCORDING TO THE MANUFACTURER'S REPORT THE TIRES SHOULD BE 16 INCHES TO SUPPORT THE WEIGHT OF THE VEHICLE. HOWEVER, THE CONTACT'S TIRES ARE 15 INCHES. THE DRY WEIGHT OF THE COACH WAS 13,696 LBS, UNLOADED. THE TIRE ID NUMBER WAS 225/75/R15. THE MANUFACTURER STATED THAT THE TIRES WERE 400 LBS MORE THAN THE RECOMMENDED WEIGHT. THE TOYHAULER CARGO'S CAPACITY WAS 2,500 LBS. THE FUEL CAPACITY WAS 50 GALLONS WITH A WATER WEIGHT CAPACITY OF 100 GALLONS. THE TIRES WERE UNDERRATED AND POSED A SAFETY CONCERN. THE MANUFACTURER STATED THAT THE TIRES WERE INSUFFICIENT FOR THE WEIGHT OF THE VEHICLE. THE DEALER STATED THAT THE TIRES WERE UNACCEPTABLE TO OPERATE THE VEHICLE NORMALLY. THE MANUFACTURER DID NOT HAVE THE TIME TO REDESIGN AND REPOSITION THE AXLE ON THE TIRE. ALSO, THE MANUFACTURER STATED THAT THERE HAVE BEEN OTHER BLOWOUT FAILURES. THERE WAS PROPERTY DAMAGE. THE ELECTRICAL WIRES WERE VISIBLE IN THE VEHICLE, AND THE SHEET METAL WAS REPLACED. THE REPAIRS COST $1,700. THE FAILURE AND CURRENT MILEAGES WERE 300. *AK
HEARTLAND IS RECALLING CERTAIN MODEL YEAR 2007-2009 CYCLONE FIFTH WHEEL TRAILERS FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF PART 567, 'CERTIFICATION.' IT HAS BEEN DETERMINED THAT THESE VEHICLES WERE MANUFACTURED WITH INCORRECT AXLE INFORMATION PRINTED ON THE FEDERAL CERTIFICATION LABEL. THE ACTUAL AXLE RATING (GAWR) IS 5,080LBS AND IS LISTED AS 5,200LBS ON THE LABEL.
Consequence & remedy
Consequence: A VEHICLE WITH THE AXLES LOADED BEYOND THE SPECIFIED WEIGHT RATING MAY RESULT IN AXLE FAILURE LEADING TO POOR VEHICLE HANDLING AND INCREASING THE RISK OF A CRASH.
Remedy: THE FEDERAL CERTIFICATION LABEL WILL BE REPLACED FREE OF CHARGE WITH ONE THAT HAS THE CORRECT GAWR LISTED FOR EACH AXLE. THE RECALL BEGAN ON APRIL 12, 2010. OWNER MAY CONTACT HEARTLAND AT 1-877-262-8032.
HEARTLAND RV IS RECALLING 6,002 MY 2005-2008 BIG COUNTRY, LANDMARK, BIG HORN, CYCLONE, RAZOR, SUNDANCE, AND TRAIL RUNNER FIFTH WHEEL AND TRAVEL TRAILERS EQUIPPED WITH A TWO-DOOR REFRIGERATOR MANUFACTURED BY THE DOMETIC CORPORATION. THE REFRIGERATOR MAY HAVE A DEFECT IN THE BOILER TUBE. PRESSURIZED COOLANT SOLUTION COULD BE RELEASED INTO AN AREA WHERE AN IGNITION SOURCE (GAS FLAME) IS PRESENT.
Consequence & remedy
Consequence: IF THIS SOLUTION IS EXPOSED TO AN IGNITION SOURCE UNDER CERTAIN SPECIFIC CIRCUMSTANCES, IT CAN RESULT IN A VEHICLE FIRE.
Remedy: HEARTLAND RV IS WORKING WITH DOMETIC TO REPAIR THESE REFRIGERATORS (PLEASE SEE 08E032). DOMETIC WILL REPAIR THESE REFRIGERATORS BY INSTALLING A SECONDARY BURN HOUSING, A THERMAL FUSE, AND A MELT FUSE FREE OF CHARGE. DOMETIC HAS RETAINED STERICYCLE INC. TO MANAGE THIS CAMPAIGN. STERICYCLE WILL ASSIST THE OWNER IN LOCATING DEALERSHIPS OR SERVICE CENTERS AND WILL PROVIDE ASSISTANCE WITH SCHEDULING OF APPOINTMENTS. OWNERS MAY CONTACT DOMETIC/STERICYCLE AT 1-888-446-5157 OR HEARTLAND RV AT 1-574-262-8030.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
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No exact-year investigations in this snapshot.
2008 Heartland Cyclone Problems, Complaints & Recalls | Skip That Year