2015 HARLEY-DAVIDSON XG750

I WAS RIDING MY BIKE HOME FROM WORK ON 6/1/2015 AND HAVE CONTINUED TO NOTICE ROUGH THROTTLE RESPONSE WHICH IS SOMETHING IVE EXPERIENCED SINCE I PURCHASED IT. THE ISSUE DID SEEM TO BE A LITTLE WORSE THAN USUAL THOUGH WHEN LEAVING THE PARKING LOT AT WORK. I THINK THE TRIPMETER WAS AT ABOUT 85 MILES OR SO WHEN I LEFT. AS IM RIDING HOME, THE LOW FUEL LIGHT NEVER CAME ON AND WAS RIDDING GREAT WHILE IN 3RD GEAR AND UP. STARTING FROM A STOP LIGHT WAS JUMPY THOUGH BUT AGAIN, SOMETHING IVE CONTINUED TO EXPERIENCE SINCE BRINGING THE BIKE HOME AND NOT SURE IF IT WAS NORMAL OR NOT. WHEN CLOSE TO MY HOUSE, WHICH IS AT THE TOP OF A HILL, I WAS RIDING UP THE HILL IN FIRST GEAR WHICH I ALWAYS HAVE TO DO SINCE ITS PRETTY STEEP. ABOUT HALF WAY UP THE HILL THE BIKE FELT LIKE IT WAS GOING TO STALL WHICH MADE ME LEAN FORWARD A BIT DUE TO LOSING SOME MOMENTUM. THEN THE BIKE SURGED FORWARD WHICH ALMOST MADE ME DO A WHEELIE. I REALLY HAD TO WORK THE CLUTCH TO KEEP THE BIKE FROM GETTING AWAY FROM ME. DURING THIS TIME THOUGH, THE LOW FUEL LIGHT CAME ON. THE BIKE CONTINUED TO LOSE POWER AND SURGE UNTIL I FINALLY MADE IT TO THE TOP OF THE HILL WHERE MY HOUSE IS. THE TRIPMETER THEN READ 103.6 MILES WITH THE ODOMETER SHOWING 292 TOTAL MILES. THE BIKE HAS BEEN TO THE DEALERSHIP FOR OVER A WEEK AND THE LAST UPDATE I RECEIVED WAS THAT THE MECHANIC COULDN'T FIND ANYTHING WRONG WITH IT AND THAT THE FACTORY SAID TO FILL IT UP WITH GAS AND IF IT HAPPENS AGAIN, TO BRING IT BACK FOR REPAIR. I SAID THAT I'M NOT COMFORTABLE RIDING THE BIKE UNTIL IT'S FIXED. I ALSO SAID THAT IF THE BIKE IS LOW ON GAS, IT WILL BE EASY TO RECREATE THE ISSUE. UNFORTUNATELY, I HAD TO PUT GAS IN IT TO RIDE IT TO THE DEALERSHIP. HE SAID HE WILL HAVE THE MECHANIC TAKE ANOTHER LOOK.

THIS IS MY SECOND COMPLAINT, ORIGINAL COMPLAINT # 10721274. AFTER FILING THE COMPLAINT, I TOOK THE VEHICLE TO THE DEALER TO BE FIXED 5/25/15 (MILES IN 106). I WAS NOTIFIED BY THE DEALER THAT THEY SPOKE TO HARLEY-TECH SUPPORT AND THE DEALER WAS ADVISED TO REPLACE THE FUEL PUMP (REF#248840 REP:JOHN). I RECEIVED NOTIFICATION THE BIKE WAS READY TO BE PICKED UP ON 6/4/2015 ( ALL ISSUES FIXED- FUEL PUMP [LAG AND LEAP CONDITION] AND A NEUTRAL SWITCH FOR THE INDICATOR TO WORK PROPERLY), I WAS NOT ABLE TO PICK THE BIKE UP UNTIL TODAY 6/7/2015. THE VEHICLE OUT MILEAGE WAS 126, THEN I DROVE FOR A SHORT TRIP MAYBE 2 MILES STOPPED / PARKED THE VEHICLE FOR 2 HRS. I THEN STARTED DRIVING AGAIN, WITH IN A COUPLE OF MINUTES I FELT THE BIKE STUMBLE AFTER STARTING FROM A RED LIGHT (1ST GEAR) AND THEN AGAIN IN 2ND GEAR. I CONTINUED TO DRIVE A LITTLE FURTHER AND THEN FROM ANOTHER STOP THE VEHICLE CONSTANTLY SURGED/LURCH AND LEAP CONDITION CONSTANTLY THROUGH 1ST AND 2ND GEAR AND FINALLY STALLED OUT ,ALSO NO LOW FUEL INDICATOR LIGHT ON. THE VEHICLE WAS TOWED BACK TO THE DEALERSHIP WITH A MILEAGE OF 131 MILES. SO, WITHIN 5 MILES AND PROBABLY 15 MINUTES OF DRIVING THE VEHICLE, IT HAS FAILED AGAIN. I UNDERSTAND THERE IS AN INVESTIGATION IN PLACE AND THAT HARLEY-DAVIDSON HAS KNOWLEDGE OF THIS ISSUE, PROBLEM IS THEIR RECOMMENDED FIX IS NOT WORKING

SO THIS IS NOT THE FIRST TIME THIS HAPPENED BUT I JUST THOUGHT IT WAS USER ERROR AND THEN I STARTED PAYING MORE ATTENTION AND IT ONLY HAPPENS WHEN FUEL IS LOW. THE MOST RECENT TIME WAS THE WORST I WAS ON THE FREEWAY WHEN THE FIUEL LIGHT TURNS ON SO I IMMEDIATELY GOT OFF TO FUEL UP. AND EVERY TIME I WOULD TAKE OFF FROM A STOP IT WORK THRUST AND JERK ME LIKE POWER COMPLETELY STOPPED AND THEN IT WAS RAPIDLY ADDED AGAIN AND IT WAS DEFINITELY NOT A PLEASANT FEELING ECERY TIME I FOUGHT THE BIKE NOT TO THROW ME OR TO FALL OVER SPECIALLY SINCE ONE OF THE TIME IT HAPPENED DURING A TURN. I THEN STARTED DOING SOME RESEARCH AND I RAN INTO THIS SIIE AND FOR THE LOOKS OF IT I AM NOT THE ONLY ONE EXPERIENCING THIS. ALSO LIKE I MENTIONED THIS HAS HAPPENED SINCE I PURCHASED MY BIKE AT THE BEGINNING OF APRIL 2015

WHEN THE BIKE HAS LESS THAN 2 GALLONS IN THE TANK, THE BIKE WOULD LAG EVERY TIME I STARTED FROM A STOP, THEN LURCH FORWARD, THEN LAG & LURCH. THE BIKE HAS STALLED SEVERAL TIMES IN THE MIDDLE OF INTERSECTIONS. LUCKILY I'M AN EXPERIENCED RIDER AND DIDN'T CRASH ON THESE INCIDENTS. THE BIKE WILL LITERALLY LAG, THEN LEAP (SMALL WHEELIE) THEN REPEAT. VERY DANGEROUS! ABOUT 4-5 MILES LATER MY LOW-FUEL INDICATOR CAME ON. AFTER REFUELING THE PROBLEM WENT AWAY, IT TOOK LESS THAN 2 GALLONS TO FILL UP EVEN THOUGH MY TANK IS 3.5 GALLONS. AT 120 MILES, I WAS GOING AROUND 30 MPH IN A RIGHT HAND CURVE AND THE BIKE STARTED TO STALL. AGAIN, THIS IS BEFORE A LOW-FUEL INDICATOR. I FILLED UP WITH EXACTLY 2 GALLONS, MEANING I HAD 1.5 GALLONS IN THE TANK. THIS KIND OF LAG/LEAP PROBLEM WILL GET SOMEONE KILLED AND MUST BE ADDRESSED. MY DEALER TOLD ME IT'S A PROBLEM WITH THE LOW-FUEL INDICATOR. THAT IS NOT THE PROBLEM. PLEASE RECALL THESE BIKES BEFORE SOMEONE GETS KILLED.

WITH ROUGHLY .9 GALLONS OF FUEL IN TANK, WHEN LEAVING A FULL STOP, VEHICLE PAUSES HARD ON ACCELERATION. PROBABLE CAUSE IS FUEL STARVATION CAUSED BY FUEL FLOWING BACK IN THE TANK, AWAY FROM THE FRONT-LOCATED FUEL PUMP, STARVING EFI SYSTEM OF GASOLINE. AS FUEL MOVES FORWARD AFTER A BRIEF PAUSE IN FORWARD MOMENTUM, THE PUMP HAS ACCESS TO THE FUEL AND THE BIKE SUDDENLY LURCHES FORWARD. THIS HAPPENS MULTIPLE TIMES AS THE FUEL IN TANK TRAVELS FORWARD AND AFT. EXTREMELY UNSAFE CONDITION AT LOW SPEEDS, ESPECIALLY AT INTERSECTIONS WHEN THIS IS MOST LIKELY TO OCCUR. I HAVE TO BE EXCESSIVELY CAUTIOUS TO MAKE SURE THERE IS OVER A HALF A TANK OF GAS TO KEEP THIS FROM OCCURING. THE LAST TIME IT OCCURED, THE LOW-FUEL LIGHT HAD NOT EVEN COME ON YET, (LIGHT IS SAID TO COME ON AT .8 GALLON LEFT). THIS IS EXTREMLY UNSAFE.

I EXPERIENCED A LAG AND LEAP ISSUE. I WAS RIDING MY BIKE WITH ABOUT 83 MILES ON THE TANK OF GAS AND OUT OF NOWHERE IT WOULD PRETEND TO STALL AND THEN TAKE OFF. WOULD CONTINUALLY DO THIS IN THE LOWER GEARS. ADDED A NEW TANK OF GAS AND IT WENT AWAY. GOT TO THE SAME MILEAGE AND HAPPENED ALL OVER AGAIN. HARLEY REPLACED MY FUEL PUMP BUT IT WAS VERY SCARY AND I AM WORRIED IT MAY HAPPEN AGAIN.

IF THE VEHICLE'S FUEL TANK LEVEL IS APPROX. HALF OR LOWER, THE VEHICLE MAY ABRUPTLY STALL AND SURGE FORWARD. THE LOWER THE FUEL LEVEL IS, THE MORE OFTEN AND ABRUPTLY THE STALL AND SURGE IS, AND CAN HAPPEN DURING NORMAL DRIVING CONDITIONS, ESPECIALLY UP AN INCLINE. THIS HAPPENS BEFORE THE LOW FUEL INDICATOR ILLUMINATES. THIS BEHAVIOUR CAN EASILY CAUSE AN ACCIDENT OR FATALITY.

THIS VEHICLE WILL HESITATE WHEN ACCELERATING FROM A FULL STOP AND THEN FEEL AS IF IT IS ABOUT TO STALL THEN SURGE. THE PATTERN MAY REPEAT SEVERAL TIMES OVER SEVERAL SECONDS BEFORE THERE IS CONSISTENT FULL POWER. IT HAPPENES WHEN THERE IS ABOUT 85-90 MILES DRIVEN ON A FULL TANK. I WAS ALMOST REAR-ENDED SEVERAL TIMES RECENTLY SINCE THE DRIVER BEHIND ME REASONABLY EXPECTED THAT I WOULD BE ABLE TO MAINTAIN ACCELERATION AWAY FROM THE STOP. FURTHERMORE, IT IS NEARLY IMPOSSIBLE TO MAINTAIN CONTROL OF A TURN FROM A STOP WHEN THE BIKE IS HESITATING AND SURGING THROUGHOUT THE TURN. THIS IS AN EXTREMELY DANGEROUS SITUATION, ESPECIALLY SINCE I AM A RELATIVELY NEW RIDER. HD APPEARS TO BE SPECIFICALLY TARGETING NEW DRIVERS WITH THIS BIKE, MAKING IT EVEN MORE DISTURBING AND LIKELY TO CAUSE AN ACCIDENT. MY HUSBAND, WHO IS AN EXPERIENCED RIDER, DROVE THE BIKE AND HAD THE EXACT SAME EXPERIENCE. FILLING THE GAS TANK RESOLVED THE PROBLEM. I AM EXTREMELY NERVOUS TO DRIVE THIS BIKE WITH THE POTENTIAL FOR THIS PROBLEM TO RETURN. (I BELIEVE THIS IS SIMILAR TO WHAT IS CURRENTLY BEING INVESTIGATED UNDER NHTSA ACTION NUMBER: PE15015).

ON MY VERY FIRST TANK OF GAS THE BIKE DIED AT AROUND 120 MILES ON THE TRIP ODOMETER WHILE ACCELERATING AWAY FROM A STOP LIGHT. IT WAS A DIE AND LURCH THAT I HAVE RECENTLY READ OTHERS HAVE EXPERIENCED. I WAS CHANGING GEARS FROM 1ST TO 2ND AND THE BIKE DID A WHEELIE JUST HIGH ENOUGH FOR MY CHILD TO SLIDE OFF THE SEAT AND ONTO THE REAR FENDER. I CHECKED THE GAS AND THERE WAS PLENTY TO SLOSH AROUND AND NO LOW FUEL LIGHT. FILLING UP THE TANK STOPPED THE PROBLEM. I ASKED THE DEALER TO FIX THE NO LOW FUEL LIGHT PROBLEM WHEN THEY OPENED 3 DAYS LATER BUT IN THAT TIME I USED ANOTHER TANK OF FUEL AND THE SAME DIE AND LURCH AROUND 130 MILES ON THE TRIP ODOMETER. AFTER AROUND 4 WEEKS OF WAITING THE H-D SERVICE TECHNICIAN TELLS ME THAT HE FLASHED THE COMPUTER AND THE PROBLEM IS FIXED. I FILL UP THE TANK ON THE WAY HOME AND RESET THE TRIP ODOMETER. THE NEXT DAY (YESTERDAY) I EXPERIENCE THE SAME DIE AND LURCH AROUND 130 MILES. THE LOW FUEL LIGHT HAS NEVER COME ON ON THIS BIKE. YES, IT LIGHTS UP ON THE SELF-DIAGNOSTIC WHEN I TURN THE KEY ON BUT IT HAS NEVER COME ON FOR LOW FUEL AND I GET THE DIE AND LURCH AROUND 120 TO 130 MILES EVERY TIME. I BELIEVE THAT SOMEONE USED TO A SMALLER MOTORCYCLE WOULD GET HURT TO EASILY WITH THIS LURCH THING.

I PURCHASED THIS VEHICLE LESS THAN A WEEK AGO, IT ALSO HAS LESS THAN 100 MILES. THE VEHICLE RAN FINE WITH NO PROBLEMS UNTIL IT REACHED AROUND 75-80 MILES. AT THIS POINT THE VEHICLE WOULD ACCELERATE THEN DECELERATE AND STALL OUT AFTER STARTING FROM A COMPLETE STOP. THIS WOULD HAPPEN IN FORWARD MOTION AND ALSO ON TURNS. THE PROBLEM OCCURRED ABOUT 20(TWENTY) TIMES LEAVING ME (VEHICLE STALLED OUT) IN THE MIDDLE OF INTERSECTIONS AND ALSO IN CITY TRAFFIC. THE PROBLEM OCCURRED IN 1ST, 2ND, AND 3RD GEAR. THE VEHICLE LUNGES FORWARD THEN BOGS DOWN THEN LUNGES FORWARD AGAIN, MOST OF THE TIME STALLING OUT. THIS PROBLEM CREATES AN UNSAFE DRIVING CONDITION FOR MYSELF, A PASSENGER, AND OTHER MOTORIST ON THE ROAD. VEHICLES HAD TO SWERVE OUT OF THE WAY TO NOT HIT ME. I WILL BE TAKING THE VEHICLE IN TO THE DEALER TOMORROW.