2021 HARLEY-DAVIDSON RA1250S

The engine stalled when I was exiting the freeway due to the charging system failure. This is the second time the charging system failed. The first failure has been documented on NHTSA complaint number 11746092. I paid the Harley Davidson SLC dealership in April 2024 to have the charging system repaired and replaced. Harley Davidson had released a service bulletin acknowledging charging system deficiencies on 2021-2023 Pan America models and subsequently redesigned the entire charging system for the2024 model year. This is a documented pattern and not just an isolated failure. Regarding the repair in April 2024, the dealership replaced the failed stator with the same poorly designed part number instead of upgrading to the redesigned charging system. Now only two years and 9,000 miles later I'm experiencing the same problems as before.

The charging system for the battery failed when I was on an out of state road trip. The voltage of the bike would drop between 11 and 12 volts when slowing down. I slowed down to make a tight turn on a canyon highway when the bike lost power and stalled. The motorcycle continued to stall several more times while in motion on the highway and I had a difficult time restarting the motorcycle on the side of the highway each time. I ended up purchasing a new battery thinking it would solve the problem. It worked for another few hundred miles until the new battery was also depleted and I had the same issue on the side of the highway outside Sedona. I had to rent a Uhaul for $551 to be able to return home safely. I took the motorcycle to the Harley Davidson dealership in Salt Lake City and paid approx. $1,248 to have the Stator and charging system replaced. Harley Davidson had released a service bulletin acknowledging charging system deficiencies on 2021-2023 Pan America models and subsequently redesigned the entire charging system for the 2024 model year. This is a documented pattern and not just an isolated failure. Regarding the repair in April 2024, the dealership replaced the failed stator with the same poorly designed part number instead of upgrading to the redesigned charging system.

2021 H-D Pan America charging system (stator and/or rotor) failing per dealer testing. Not covered by warranty or extended warranty. Motorcycle is currently at the dealer awaiting parts. Was advised not to ride it because it could run erratic, shut off unexpectedly (very dangerous), fail to start, etc. Possible the magnets can separate from the electrical rotor and cause catastrophic damage requiring engine replacement.

While going through an intersection at 50 mph the dashboard goes black and resets just like you switched the motor cycle off. This has happened to me three times in last 6 months. Dealer says it’s a bad switch and has since been redesigned and he will sell me one for $406.00, for an extra $100.00 they will install it for me. Plus towing to get my job working motorcycle to the dealer.

The Harley pan America has 2 electrical issues causing safety concerns. The right hand control module fails randomly causing the bike to continue running when turning off. The charging system randomly drops voltage causing the motorcycle to go into a limp mode while driving limiting speed to 55 and reduced throttle input which causes safety concerns while driving down the road. Harley Davidson is aware of the issues but will not repair the issues. This is a common problem with most Harley pan americas. Harley has updated the charging system on newer models along with the right hand control module but will not issue a recall to fix the previous model bikes affected by these problems

The charging system is not working at low rpm causing bike to die at stop signs. Not safe in heavy traffic. The dealer has checked the system and will require an upgrade kit because the parts in the bike now are note available. The kit $2600 plus labor. The extend warranty will not cover this because it’s an upgrade kit. This is a known issue with these bike and refuse to take care of this!

OEM Stator and Rotor failure around 10,000 miles. Failure of adhesive laminate for magnets causing magnets to separate from assembly causing engine to knocking sound, electrical power voltage drop, engine may shut down while in operation / at idle causing safety issue in traffic. In 2024, manufacturer revised design for engine case, increased size of stator and rotor parts, and changed other related electronic parts. Manufacturer then discontinued original part and created an "upgrade kit" for previous 2021-2023 models. Manufacturer has discontinued the sale and replacement of problematic part in model years 2021-2023. Owners of vehicles with model years 2021-2023 that experience failure of OEM stator and rotor now discontinued part are required to purchase "upgrade kit" with additional motor parts to accommodate the increased size of replacement part and required pay additional hours in labor rates for installation. Contacting manufacturer customer care, representative explained there will be no assistance from manufacturer to cover increased expenses for repair of discontinued part at fault.

The stator/ rotor on the 2021 Pan America will fail resulting in engine failure, leaving the rider exposed in traffic or stranded. In my case the amp gauge went below 12 and the battery light came on while riding in traffic. Even while running the engine at high RPM's the amp's won't reach 12 (positive charging). My motorcycle died while idling at two traffic lights. I was able to get it restarted and make it home before the battery completely drained. I talked to the local Harley Dealer, and have read forum reports. The 2021 stator/ rotor is not available but has been replaced by a 2024 upgrade kit. The cost for the kit is $3,500 (some report $6,000) including labor. Harley Davidson is aware that the rotor will separate from the stator and not generate power resulting in engine failure. This is evidenced by the fact that the original part has been replaced. They know that part is defective. I called Harley Customer Service this morning and was told there is nothing they will do. I will be taking the bike in for repairs next week.