2003 HARLEY-DAVIDSON Flhtcui

2003 HARLEY DAVIDSON FLHTCUI DEVELOPED PROBLEMS WITH STALLING AND LOSS OF ALL POWER.*MR PRIOR TO HAVE THE RECALL WORK DONE THE CONSUMER'S MOTORCYCLE NEVER HAD ANY PROBLEMS WITH STALLING. SINCE HAVING THE CIRCUIT BREAKER REPLACED THE VEHICLE STALLS AND LOSES POWER. THE RECALL WAS ON THE 40 AMP MAIN CIRCUIT BREAKER WHICH COULD OPEN FOR REASONS OTHER THAN WHICH IT WAS DESIGNED. *NM

RECEIVED WARRANTY RECALL LETTER IN APRIL 04. BIKE WAS SERVICED @ DEALER(TWIN CITIES HD, LAKEVILLE, MN) ON 5/11/05 ODOM. @ 2213, I ALSO REPORTED THIS TO HD CUSTOMER SERVICE IN MILWAUKEE (REFERENCE SERVICE #297379). ON 6/05/05 I HAD THE 10,000 MILE CHECK COMPLETED @ THE DEALER (TWIN CITIES HD, LAKEVILLE, MN) PER MFG RECOMMENDATIONS. ON JUNE 12TH, 2005 WHILE RIDING THE BIKE I HAD COMPLETE POWER FAILURE AND WAS ABLE TO PULL TO SIDE OF ROAD, ODOM. @10,800. BIKE RESTARTED AFTER A FEW MINUTES. I CALLED DEALER (TWIN CITIES HD) AND MADE APPOINTMENT FOR SERVICE. DEALER COMPLETED SERVICE ON 6/16/05 STATING THAT THEY COULD NOT FIND PROBLEM , THEY CHARGED ME $63 TO GET MY BIKE BACK. ON JULY 17TH, 2005 I HAD A COMPLETE POWER FAILURE AGAIN WHILE RIDING WITH MY SPOUSE, I WAS ABLE TO PULL TO SIDE OF ROAD. BIKE RESTARTED AFTER A FEW MINUTES. I IMMEDIATELY DROVE TO THE DEALER AND ASKED FOR THEM TO SERVICE THE BIKE FOR THIS FAILURE. THE BIKE IS IN THE SHOP 3 DAYS NOW, THEY HAVE TEST DROVE IT AND SAID THEY CAN NOT FIX THE PROBLEM "BECAUSE IT IS A GHOST" I AGAIN REPORTED THE ISSUE TO HD CUSTOMER SERVICE IN MILWAUKEE, THEY STATED THEY WOULD CALL DEALER AND HELP THEM SOLVE PROBLEM, THIS HAS NOT OCCURRED PER THE DEALER SERVICE MANAGER. *NM

RECEIVED RECALL 04V134000 CONCERNING CIRCUIT BREAKERS. CONSUMER RECEIVED NOTIFICATION FROM THE MANUFACTURER ABOUT THIS RECALL. CONSUMER SCHEDULED AN APPOINTMENT TO HAVE THE VEHICLE SERVICED . CONSUMER WAS FATALITY INJURED ON MAY 16,2004 WHILE RIDING THE MOTORCYCLE PRIOR TO HAVING RECALL REPAIRS. INFORMATION WAS FURNISHED BY OWNER'S SISTER NAMED ABOVE. *AK *NM

I RECEIVED A RECALL NOTICE FOR MY 2003 HARLEY DAVIDSON ULTRA-GLIDE REGARDING THE NEED TO REPLACE A 40 AMP CIRCUIT BREAKER ON MY MOTORCYCLE DUE TO THE POSSIBILITY OF IT CEASING TO FUNCTION WITHOUT NOTICE. THE LETTER I RECEIVED STATED THAT HARLEY DAVIDSON SHOULD HAVE THE PARTS AVAILABLE AT THE CLOSEST DEALERSHIP BY NO LATER THAN THE WEEK OF 26 APRIL 04. AS OF THIS DATE, 8 JUNE 04, THE PARTS AT THE TWO DEALERSHIPS THAT I HAVE CONTACTED TO HAVE THIS REPAIR MADE HAVE EITHER NOT ARRIVED AT ALL OR WERE NOT SENT IN SUFFICIENT QUALITY TO ALLOW ME TO HAVE MY MOTORCYCLE REPAIRED. AS PER THE LETTER SENT TO ME, I AM FILING THIS COMPLAINT BECAUSE I DO NOT FEEL THAT HARLEY-DAVIDSON HAS REMEDIED THIS PROBLEM WITH MY MOTORCYCLE WITHIN A REASONABLE AMOUNT OF TIME. *AK

25 MAY, 2004 I WAS NOTIFIED OF THIS RECALL FOR MY 2003 HARLEY DAVIDSON FLHTCUI IN MID APRIL. I CALLED MY DEALERSHIP, PETERSON'S HD OF MIAMI, AND WAS TOLD THAT THEY DID NOT HAVE THE PART AND THAT THEY WOULD CALL ME WHEN IT WAS AVAILABLE. THEY REPEATED THIS STATEMENT THE NEXT TIME I CALLED THEM. THEY ALSO TOLD ME THAT THE RECALL WOULD NOT AFFECT MY BIKE BECAUSE IT DID NOT HAVE A BUNCH OF ELECTRICAL ACCESSORIES. I HAVE THREE ADDITIONAL REAR SPOILER LIGHTS AND FRONT XENON AND TWO HALOGEN BULBS  THEY TOLD ME THAT THAT WAS NOT ENOUGH POWER TO CAUSE THE CIRCUIT BREAKER TO SHUT OFF THE BIKE. THIS MORNING, WHILE ENTERING A HIGHWAY, THE BIKE SUDDENLY SHUT OFF. BECAUSE I WAS ENTERING, I WAS ABLE TO COAST TO THE SIDE AND TURN OFF THE BIKE, AND TRY TO POWER UP THE BIKE (IT TOOK A COUPLE OF MINUTES BEFORE THE ELECTRICAL SYSTEM RESPONDED AND CAME ON). AT THE TIME OF THE CIRCUIT BREAKER INTERRUPT, I HAD MY HALOGEN PASSING LIGHTS AND THE STEREO ON. SINCE THEN, I HAVE BEEN RIDING WITHOUT THE PASSING LAMPS ON AND WITH THE RADIO OFF.+ WHEN I CALLED MY DEALER TODAY, I WAS NOW TOLD THAT THEY WOULD ORDER THE RECALL PARTS FOR ME INDIVIDUALLY AND WOULD CONTACT ME WHEN IT CAME IN, WITHOUT AN EXPECTED DELIVERY DATE. I CALLED HARLEY DAVIDSON HEADQUARTERS AND THEY WERE NOT HELPFUL EITHER AND SIMPLY TOLD ME NOT TO RIDE THE BIKE. I REPORT THIS INCIDENT WHERE MY BIKE SHUT DOWN, I HAVE NOTIFIED HARLEY DAVIDSON AND THEY WERE NOT SUPPORTIVE AT ALL. I WILL PARK MY BIKE TODAY UNTIL I CAN GET THE RECALL SERVICED BY HARLEY DAVIDSON WHO IS TAKING THEIR TIME. WHAT IS TROUBLING, IS THAT HARLEY DAVIDSON, WHO IS BENEFITING FROM RECORD REVENUES, MARKETS THEIR PRODUCT AS RELIABLE. THEN WHEN THEY HAVE A MANUFACTURING DESIGN FLAW THAT IS VERY UNSAFE, THEY DRAG BUTT IN PROVIDING DUE RESPONSE AND SUPPORT. NOW I HAVE A $23,000 DISPLAY ITEM THAT CAN'T BE RIDDEN BECAUSE IT HAS A SAFETY DEFECT. *NM