2022 Grand Design Imagine

While driving i had the frame ibeam break above rear passenger side shackle that holds the leaf spring and axel to frame. This was the actual ibeam/frame itself that broke about 2 inches above shackle weld. After further inspection we found an additional crack that started in the frame above the driver side rear shackle as well. If it broke it would have meant complete loss of axel. Luckily the leaf spring on passenger side with shackle and frame pined against bottom of frame.

We have been having problems with our slide out for 2 years. The slide mechanism kept getting damaged/"chewed up" and kept needing to be replaced. We could not get the slide to go in or out on its own several times over the 2-year period. After 2 years of taking it for repeated repairs, a Lippert tech came to the shop to inspect it. Per Lippert, the manufacturer of the chassis, "Inspection of chassis found cracks in mains at crossmember near center hanger. Hangers start to roll in one direction. Front header bent." We were told verbally by Lippert that there are, "Cracks in iBeams and unit is deflecting - rear of unit sagging - causing issues with slide." We now also have water damage in the opposing slide at the rear of the unit as well as mold, something we only recently discovered as we do not access that area often.

I received a recall notice for this RV last year. I have since contacted Grand Design and they said I need to go to my dealer to have the awning recall addressed. The dealer is unwilling to perform the recall as they are too busy selling brand new RVs. I contacted Grand Design again and told them that since the dealer is unwilling to help, I want to replace the awning myself to ensure the safety of my family while camping. Grand Design stated that this is not allowed since this is a nhtsa recall. Repairs need to be done at a dealership. I stated that the dealership is unable and unwilling to provide repairs. Grand Design has since ignored my request for assistance. This is unacceptable, Grand Design is preventing me from having a safety defect resolved.

Both trailer hitch safety chains have been severed/cut where they attach to the trailer's safety chain mounting loop. This is due to contact with the tow vehicle's ball/hitch on tight turns. At the trailer dealer's advice, I contacted Grand Design's customer service to obtain a case# (181049) and guidance for a warranty repair. Instead, they claim I was sold the wrong trailer hitch and that they are not responsible. After researching online trailer owner groups, I have found many instances of this same problem occurring. It's obviously a safety problem and since the hitch in question is a very popular brand, I feel that there needs to be safety recall to avoid potential accidents.