NHTSA owner reports · September 18, 2026 snapshot.
Structure complaints
26 reportsClear category filterMileage unknown · Sep 15, 2017
Air BagsStructure
TIME HAS HAPPENED. POOR MANUFACTURING!!! MY DASH CRACKED ON IT'S OWN AS YOU HAVE HAD MILLIONS OF COMPLAINTS. WHAT IS IT GOING TO TAKE FOR YOU TO RECALL THESE DASHES? MINE IS CRACKED BY THE AIR BAD AND IS EXPOSING WIRE!!! HOW IS THIS SAFE, WHY DO YOU WANT PEOPLE TO SEE THIS? IS THIS THE QUALITY THAT GM STANDS BY! THE CRACK JUST K…
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TIME HAS HAPPENED. POOR MANUFACTURING!!! MY DASH CRACKED ON IT'S OWN AS YOU HAVE HAD MILLIONS OF COMPLAINTS. WHAT IS IT GOING TO TAKE FOR YOU TO RECALL THESE DASHES? MINE IS CRACKED BY THE AIR BAD AND IS EXPOSING WIRE!!! HOW IS THIS SAFE, WHY DO YOU WANT PEOPLE TO SEE THIS? IS THIS THE QUALITY THAT GM STANDS BY! THE CRACK JUST KEEPS GETTING WORSE AND WORSE! YOU CAN SEE THE HUGE GAPING HOLE WITH THE WIRES EXPOSED. IF THE AIR BAG DEPLOYS A LAW SUIT WILL BE IN ACTION! THIS DOCUMENTATION THAT I HAVE WRITTEN OVER AND OVER WILL BE KNOWN AS WELL AS YOU NOT RESPONDING! I AM VERY DISAPPOINTING!!! PLEASE NOTE MY SUV IS STORED IN A GARAGE AS WELL!!!
NHTSA ODI #11023602
40,000 miles · Jan 27, 2017
Air BagsStructure
TAKATA GM RECALL 49151 NOTIFICATION DATED JULY 2016. NO CORRECTIVE ACTION HAS BEEN TAKEN BY GM AND NOW THERE IS A SERIOUS CRACK IN THE DASH WHICH IS A GROWING CONCERN FOR MY SAFETY INVOLVING THE STRUCTURE AND AIR BAG ISSUE. *TR
NHTSA ODI #10948070
Mileage unknown · Oct 17, 2016
Electrical SystemStructureUnknown Or Other
I HAVE ALREADY WRITTEN A COMPLAINT LAST YEAR WITH NO RESPONSE. SINCE MY COMPLAINT OF THE CRACK I HAVE ON THE DRIVER SIDE IT IS NOW A HOLE. IT IS EXPOSING ALL DASH WIRES AND IS VERY, VERY SHARP. THIS IS VERY HAZARDOUS AS THE TEMPS OUTSIDE CAN MELT THE WIRES AND THE DASH CAN CUT YOUR HAND!!! THIS IS RIDICULOUS THAT GMC MADE PLASTI…
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I HAVE ALREADY WRITTEN A COMPLAINT LAST YEAR WITH NO RESPONSE. SINCE MY COMPLAINT OF THE CRACK I HAVE ON THE DRIVER SIDE IT IS NOW A HOLE. IT IS EXPOSING ALL DASH WIRES AND IS VERY, VERY SHARP. THIS IS VERY HAZARDOUS AS THE TEMPS OUTSIDE CAN MELT THE WIRES AND THE DASH CAN CUT YOUR HAND!!! THIS IS RIDICULOUS THAT GMC MADE PLASTIC DASH'S TO HOLD UP IN ALL TEMP'S WHEN WE ALL KNOW THAT'S NOT POSSIBLE. THE HOLE IS VERY VISIBLE AND IS MORE THAN 4 INCHES WIDE!!!
NHTSA ODI #10916428
Mileage unknown · Aug 23, 2016
Air BagsStructure
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 GMC YUKON. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE IS…
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TL* TAKATA RECALL. THE CONTACT OWNS A 2010 GMC YUKON. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. ALSO, THE DASHBOARD HAD TWO CRACKS AT THE LOCATION OF THE FRONT PASSENGER SIDE AIR BAGS. THE FAILURE WAS NOT REMEDIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA ODI #10898046
Mileage unknown · Aug 16, 2016
Structure
2010 GMC YUKON HAS BEEN CRACKING OVER THE AIR BAG ON THE PASSENGER SIDE AND THEN ABOVE THE INSTRUMENT PANEL. WE NOTICED THE CRACKS WHILE CLEANING SINCE IT HAS A DASH COVER. VEHICLE IS GARAGED AND ALWAYS HAS A DASH MAT AND WINDSHIELD SHADE. THIS IS DANGEROUS IF THE AIRBAGS WERE TO GO OFF.
NHTSA ODI #10896359
58,250 miles · Aug 11, 2016
Structure
DRIVER'S SIDE DASH IN FRONT OF STEERING WHEEL SPONTANEOUSLY CRACKED (6-8" FISSURE). FROM VENT NEAR WINDSHIELD TO ABOUT HALFWAY UP CURVED PART OF DASH. SEE ATTACHED IMAGE.
NHTSA ODI #10894982
110,000 miles · Jan 12, 2016
Air BagsStructureInjury
TO WHOM IT MAY CONCERN; I OWN A 2010 GMC YUKON. I AS WELL AS OTHERS HAVE A CRACKED DASHBOARD, ONE NEAR THE DEPLOYMENT OF MY AIRBAG AND ONE ON THE DRIVER SIDE BY THE STEERING COLUMN. CONSIDERING GMC'S INTEREST IN THE SAFETY AND QUALITY OF THEIR VEHICLES. IT IS A SHAME THAT THERE IS NOT A RECALL BECAUSE OF SUCH REASON AS DEATH! T…
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TO WHOM IT MAY CONCERN; I OWN A 2010 GMC YUKON. I AS WELL AS OTHERS HAVE A CRACKED DASHBOARD, ONE NEAR THE DEPLOYMENT OF MY AIRBAG AND ONE ON THE DRIVER SIDE BY THE STEERING COLUMN. CONSIDERING GMC'S INTEREST IN THE SAFETY AND QUALITY OF THEIR VEHICLES. IT IS A SHAME THAT THERE IS NOT A RECALL BECAUSE OF SUCH REASON AS DEATH! THERE IS A HUGE CONCERN THAT THE SHARP EDGES OF THE CRACKS CAN ABSOLUTELY CAUSE HE AIRBAG TO DEPLOY AND GETTING YOUR HAND CUT AND INFECTION IS A DEFINITE POSSIBILITY. NOT TO MENTION THE ATTENTION THAT THE CRACKED DASH IS. WHEN SOMEONE IS WALKING BY IT IS VERY NOTICEABLE AND LOOKS BAD FOR GMC. THIS HAS BEEN BROADCAST-ED ON THE MEMPHIS, TN NEWS LATELY AND ONE DASH OUT OF PLENTY HAS BEEN PROPERLY TAKEN CARE OF. IF THIS ISSUE IS NOT RESOLVED AND THE IMPORTANCE OF THIS I DO PLAN ON GOING TO THE NEWS AND TAKEN FURTHER ACTION. I WOULD WANT TO THINK THAT GMC WOULD WANT TO HAVE HIGHER STANDARDS AND BE COMPLIANT WITH THIS KNOWN, IGNORED AND ON GOING ISSUE! WAITING UNTIL DAMAGE IS DONE IS NOT THE RIGHT THING TO DO. FIXING THIS ISSUE IS THE RIGHT THING TO DO AND GMC SHOULD STAND WITH THAT. I WILL BE WAITING TO HEAR FROM SOMEONE VERY SOON. THANK YOU IN ADVANCE! *TR
NHTSA ODI #10819680
45,000 miles · Dec 12, 2015
Structure
DASHBOARD IS CRACKING IN MULTIPLE PLACES AND AROUND THE PASSENGER AIRBAG. IF THE AIRBAG DEPLOYS THE PLASTIC WILL SHATTER
NHTSA ODI #10809822
94,000 miles · Oct 2, 2015
Air BagsStructure
THE DASHBOARDS OF 2007-2013 CHEVY, GMC, CADILLAC SUV'S AND TRUCKS BECOME CRACKED DUE TO A FACTORY DEFECT IN THE MATERIALS USED TO MAKE THEM. THEY IN TURN RATTLE SEVERELY. THE MAIN CAUSE FOR CONCERN IN UPON AIR BAG DEPLOYMENT, PIECES FROM THE DASH CAN PUNCTURE THE AIR BAG RENDERING IT USELESS AND ALSO PIECES FROM THE DASH CAN BEC…
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THE DASHBOARDS OF 2007-2013 CHEVY, GMC, CADILLAC SUV'S AND TRUCKS BECOME CRACKED DUE TO A FACTORY DEFECT IN THE MATERIALS USED TO MAKE THEM. THEY IN TURN RATTLE SEVERELY. THE MAIN CAUSE FOR CONCERN IN UPON AIR BAG DEPLOYMENT, PIECES FROM THE DASH CAN PUNCTURE THE AIR BAG RENDERING IT USELESS AND ALSO PIECES FROM THE DASH CAN BECOME PROJECTILES CAUSING SEVERE INJURY AS WELL. GM HAS FAILED TO ACKNOWLEDGE THE SEVERITY OF THIS PROBLEM AND REFUSES TO DO ANYTHING TO REMEDY IT. THERE ARE THOUSANDS OF OTHER IDENTICAL CASES ON THE INTERNET ON VARIOUS GM FORUMS ALL STATING THE SAME THING. THIS NEEDS TO BE ADDRESSED!
NHTSA ODI #10779288
56,000 miles · Feb 25, 2015
Structure
TL* THE CONTACT OWNS A 2010 GMC YUKON. THE CONTACT STATED THAT THE DASHBOARD WAS CRACKED ON THE DRIVER AND THE PASSENGER SIDE WHERE THE AIR BAG WAS LOCATED. THE CONTACT FELT THAT IF THE AIR BAG DEPLOYED, SHARDS OF HARD PLASTIC WOULD EMIT. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN INFORMED THAT THE DASHBOARD NEEDED TO BE …
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TL* THE CONTACT OWNS A 2010 GMC YUKON. THE CONTACT STATED THAT THE DASHBOARD WAS CRACKED ON THE DRIVER AND THE PASSENGER SIDE WHERE THE AIR BAG WAS LOCATED. THE CONTACT FELT THAT IF THE AIR BAG DEPLOYED, SHARDS OF HARD PLASTIC WOULD EMIT. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN INFORMED THAT THE DASHBOARD NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 56,000.
NHTSA ODI #10690524
Official recalls
3Feb 5, 2021
General Motors, LLC (GM) is recalling certain 2007-2011 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, Yukon XL, and 2009-2011 Chevrolet Silverado 2500, Silverado 3500, GMC Sierra 2500 and Sierra 3500 vehicles originally sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, GM is recalling certain 2007-2008 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, Yukon XL vehicles originally sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." These vehicles are equipped with non-desiccated passenger frontal inflators containing phase-stabilized ammonium nitrate (PSAN) propellant. These inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
Consequence & remedy
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy: GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk were mailed on February 22, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed on March 1, 2021. Owners may contact Chevrolet customer service at 1-800-222-1020; Cadillac customer service at 1-800-458-8006; and GMC customer service at 1-800-462-8782. GM's number for this recall is N212328760.
Feb 5, 2021
General Motors, LLC (GM) is recalling certain 2013 Cadillac Escalade, Escalade ESV, and Escalade EXT, Chevrolet Avalanche, Silverado 1500, Silverado 2500/3500, Suburban, Tahoe, GMC Sierra 1500, Sierra 2500/3500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, GM is recalling certain 2010 Cadillac Escalade, Escalade ESV, and Escalade EXT, Chevrolet Avalanche, Silverado 1500, Silverado 2500/3500, Suburban, Tahoe, GMC Sierra 1500, Sierra 2500/3500, Yukon, and Yukon XL vehicles originally sold, or ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Additionally, GM is recalling certain 2009 Cadillac Escalade, Escalade ESV, and Escalade EXT, Chevrolet Avalanche, Silverado 1500, Silverado 2500/3500, Suburban, Tahoe, GMC Sierra 1500, Sierra 2500/3500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C."
Consequence & remedy
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy: GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk were mailed on February 24, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed on May 11, 2021. Owners may contact Cadillac customer service at 1-800-458-8006; Chevrolet customer service at 1-800-222-1020; and GMC customer service at 1-800-462-8782. GM's number for this recall is N212328790.
Feb 5, 2021
General Motors, LLC (GM) is recalling certain 2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of AL, CA, FL, GA, HI, LA, MS, SC, TX, PR, AS, GU, the MP, and VI or "Zone A." Additionally GM is recalling certain 2011-2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, Yukon XL and 2011-2013 Cadillac Escalade EXT, Chevrolet Avalanche, Silverado 1500, and GMC Sierra 1500 vehicles originally sold, or ever registered, in the states of AZ, AR, DE, DC, IL, IN, KS, KY, MD, MO, NE, NV, NJ, NM, NC, OH, OK, PA, TN, VA, and WV or "Zone B." Additionally, GM is recalling certain 2010-2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, and Yukon XL and 2010-2013 Cadillac Escalade EXT, Chevrolet Avalanche, Silverado 1500, and GMC Sierra 1500 vehicles originally sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with non-desiccated passenger frontal inflators containing phase-stabilized ammonium nitrate (PSAN) propellant. These inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
Consequence & remedy
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy: GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk were mailed on February 25, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed to 40 VIN owners on May 11, 2021. A second owner notification letter was mailed to all other owners on January 24, 2022. Owners may contact Chevrolet customer service at 1-800-222-1020; Cadillac customer service at 1-800-458-8006; and GMC customer service at 1-800-462-8782. GM's number for this recall is N212328800.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗