2011 GMC Yukon Denali

TL* THE CONTACT OWNS A 2011 GMC YUKON DENALI. WHILE DRIVING APPROXIMATELY 55 MPH, THE DASHBOARD CRACKED ON THE PASSENGER SIDE AND EXPOSED THE AIR BAG. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.

THE TOP OF THE DASH HAS TWO CRACKS, ONE BEHIND THE GAUGE CLUSTER AND ONE BY THE AIRBAG DOOR. THIS IS BECOMING MORE AND MORE COMMON ON THE TAHOE, YUKON, ESCALADE AND ASSORTED GM TRUCKS IN THE 2007-2011 RANGE. IN SOME CASES, THE CRACKS HAVE GOTTEN QUITE LARGE AND JAGGED TO THE POINT THAT PIECES OF THE DASH ARE LOOSE AND COULD BECOME PROJECTILES OR AFFECT THE AIRBAG IN THE EVENT OF A CRASH. GM IS SO FAR UNWILLING TO ASSIST IF PEOPLE MAKE A COMPLAINT TO THEM, ALTHOUGH SOME PEOPLE HAVE GOTTEN GM TO PAY FOR HALF OR MORE FOR A REPLACEMENT DASH IF THEY ARE PUSHED HARD ENOUGH. HOWEVER, THERE ARE NOW REPORTS THAT THE REPLACEMENT DASHES ARE CRACKING. AND IT HAS BEEN SHOWN THAT THE CRACKS ARE NOT DUE TO CHEMICALS OR EXTREME WEATHER.

OBJECTIVE: CRACKED ON DASHBOARD (PASSENGER SIDE) NEAR AIRBAG. DASHBOARD IS NOT SECURELY ATTACHED. RATTLES CONSISTENTLY WHILE DRIVING ON A SMOOTH ROAD, RATTLING INCREASES ALONG WITH A VISUAL SHAKING OF DASHBOARD IF DRIVING ON AN UNSMOOTH ROAD. SUBJECTIVE: CONCERNS OVER POTENTIAL BODILY HARM IF AIRBAG WERE TO BE DEPLOYED IN CASE OF AN ACCIDENT. POSSIBLE THAT PIECES OF THE DASHBOARD MAY BREAK OFF AND BE PROJECTED TOWARDS PASSENGER(S).

I HAVE A CRACK IN MY DASH CONNECTING TO THE PASSEGER SIDE AIRBAG. THIS IS A HUGE SAFETY CONCERN. GM IS NOT WILLING TO FIX THIS PROBLEM OR ISSUE A RECALL WHEN IT IS CLEARLY A MANUFACTURES DEFECT. THEY APPARENTLY DONT CARE ABOUT THE SAFETY OF THEIR CUSTOMERS. THEY HAVE HAD MANY COMPLAINTS AND STILL IGNORE THIS PROBLEM. HOPEFULLY NO ONE WILL HAVE TO BE HURT FOR GM TO FIX THIS PROBLEM. BUT IF ITS MY CAR THAT SOMEONE GETS HURT IN, THEY WILL HAVE A LAWSUIT ON THEIR HANDS!! UPDATED 09/10/15*LJ UPDATED 12/06/2017*CN

TL* THE CONTACT OWNS A 2011 GMC YUKON DENALI. THE CONTACT NOTICED A CRACK ON THE DASHBOARD ABOVE THE INSTRUMENT PANEL ON THE DRIVER SIDE. WHILE DRIVING APPROXIMATELY 50 MPH OVER A BUMP IN THE ROAD, THE DASHBOARD BOUNCED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,000. MA 09/3/15 UPDATED 11/01/2017*CN

DRIVING DOWN THE ROAD WHEN I HEARD A LOUD SNAP BANG UPON THE DASH BY THE WINDSHIELD. UPON INSPECTION I FOUND A LARGE CRACK ON THE RIGHTT SIDE OF THE INSTRUMENT PANEL MOLDING BY THE WINDSHIELD. A FEW DAYS LATER THERE WERE TWO MORE CRACKS AND ALL WERE OVER 4 INCHES LONG. CONTACTED GMC CUSTOMER SERVICE WHO TOLD ME TO TAKE THE VEHICLE TO A GMC DEALER TO DETERMINE IF THE CRACK WAS STRUCTUAL OR MATERIAL DEFECT. GMC CUSTOMER SERVICE EVEN OFFERED TO CALL THE DEALER FOR ME. ANYWAY, TOOK IT TO HARRY ROBINSON GMC IN FORT SMITH, AR AND THE SERVICE MANAGER REFUSED TO DO THE INSPECTION AS I DIDN'T BUY THE VEHICLE FROM THEM. ALSO THE WARRANTY WAS EXPIRED SO HE DIDN'T WANT ANYTHING TO DO WITH IT. SO I TOOK IT TO BLUE RIBBON CHEVROLET, GMC, BUICK IN SALLISAW, OK AND SEAN THE SERVICE MANAGER WAS SUPER. HE CALLED GMC CUSTOMER SERVICE AND EVEN CONTACTED THE GMC REGIONAL REPAIR REP AND HAD HIM REVIEW THE CRACKED DASH REPORT. THE REGIONAL REP TOLD SEAN TO HANDLE THE CASE AS AN EXTENDED WARRANTY CLAIM AS MY WARRANTY HAD ONLY EXPIRED 3 MONTHS EARLIER AND I HAD LOW MILES ON THE CAR. ANYWAY THE GMC REP SAID I WOULD HAVE TO PAY $100 AS MY COST. SEAN KEPT TRYING TO CALL THE GMC CUSTOMER SERVICE TO GET THE REPAIR FIX WITH NO COST TO ME BUT TO NO AVAIL. THE OVERSEAS GMC CUSTOMER SERVICE CALL SERVICE REPS WOULD NOT GET BACK WITH HIM. SO I SETTLED ON THE REPAIR. BOTTON LINE: PAY OVER $65000 FOR A VEHICLE AND HAVE THE MOLDING CRACK IN LESS THAN 39 MONTHS AND NOT BE FIXED BY THE MAKER IS STUPID. I WILL NEVER BUY ANOTHER GM PRODUCT. I WILL BUY FOREIGN AS THEY STAND BEHIND THEIR CARS. *JS

A 2011 GMC YUKON DENALI WAS PURCHASED BRAND NEW FROM HENDRICK DURHAM AUTO MALL IN DURHAM, NC. THE VEHICLE HAS BEEN KEPT IN GREAT CONDITION AND IS SERVICED REGULARLY. THE DASH HAS A LARGE CRACK AND SPLINTERING ABOVE THE INSTRUMENT CLUSTER. AFTER RESEARCHING THE ISSUE MANY OTHER GMC AND CHEVROLET PRODUCTS WITHIN THIS LINE ARE EXPERIENCING THE SAME ISSUE. THIS VEHICLE HAD A STICKER COST OVER $60,000 AND THEY REFUSE TO FIX THE ISSUE AND ONLY OFFER A DISCOUNT. THIS IS VERY CONCERNING BECAUSE MANY OF THE DASHES ARE ALSO CRACKING IN THE AREA OF THE AIRBAGS. THIS CAN POSSIBLY CREATE SHRAPNEL UPON DEPLOYMENT CONSIDERING HOW BRITTLE THE DASHES ARE. *TR