2009 GMC Yukon Denali

THE PROBLEM ON MY 2009 YUKON, IN LESS THEN 2 WEEKS MY DASHBOARD CRACKED IN 3 PLACES. 2 BY THE AIR BAGS AND 1 BY THE STEERING COLUMN. I'M THINKING THE ONES BY THE AIR BAGS ARE A SAFETY PROBLEM. IF THE AIR BAGS WOULD HAPPEN TO GO OFF , WITH THE CRACKED DASHBOARD. WILL THE DASH EXPLODE IN TO PIECES, LIKE SHRAPNEL. CAUSE MORE DAMAGE TO HUMAN LIFE? THIS SHOULD BE A SAFETY RECALL. IT STAYS UNDER A BREEZEWAY WHEN NOT IN USE. WE WHERE DRIVING AN HERD A POP IN THE DASH. THEN THE NEXT THING WE KNOW WE HAVE 3 CRACKS. I KNOW I'M NOT THE ONLY ONE WITH THIS PROBLEM.. *TR

I PURCHASED A GM CERTIFIED VEHICLE ON SEPTEMBER 5, 2014. ON OCTOBER 31, 2014 I WAS DRIVING AND HEARD A NOISE NEAR THE PASSENGER DASH. I LOOKED AND NOTICED A CRACK APPEARED ON THE DASHBOARD AT THE AIRBAG. THE CRACK IS ABOUT 3 INCHES LONG AND RUNS FROM THE EDGE OF THE DASH TO THE AIRBAG. THE CRACK MEETS THE CUT OUT WHERE THE AIRBAG IS. I HAVE MADE NUMEROUS ATTEMPTS TO CONTACT GM CUSTOMER CARE ABOUT THIS ISSUE AND THE SAFETY CONCERNS I HAVE AS IT RELATES TO THIS CRACK LEADING TO THE AIRBAG. EACH TIME I CONTACT GM THEY DO NOT SEEMS TOO CONCERNED AND TELL ME IT IS MY RESPONSIBILITY TO REPLACE THE ENTIRE DASH. I SEE THIS CRACK AS A SAFETY ISSUE BECAUSE IF THE AIRBAG WERE TO DEPLOY THE CRACK COULD POSSIBLY PUNCTURE THE AIRBAG DUE TO THE LOCATION OR SEND SHARP PLASTIC FLYING POTENTIALLY INTO THE PASSENGER'S EYE. THIS ISSUE IS ALARMING BECAUSE THIS IS A VERY COMMON PROBLEM IN 2007-2009 GM VEHICLES. GM IS NOT WANTING TO ISSUE A RECALL, HOWEVER, THIS PROBLEM OCCURS IN ALMOST ALL VEHICLES OF THIS TYPE. I AM UNHAPPY ABOUT THE RESPONSE I HAVE GOTTEN FROM GM CUSTOMER CARE AND WOULD LIKE FOR YOU TO BE AWARE OF THE SITUATION. I HAVE A PHOTOGRAPH THAT I WOULD BE WILLING TO PROVIDE TO YOU IF YOU WOULD LIKE TO SEE THE CRACK AND LOCATION. THANK YOU. *TR

I STARTED NOTICING A RATTLE WHEN DRIVING MY 2009 GMC YUKON DENALI, BUT COULD NOT DETERMINE WHERE IT WAS COMING FROM. FINALLY DISCOVERED THAT A CRACK HAD OCCURRED IN MY PASSENGER SIDE DASH ABOVE THE AIR BAG IN THE TOP LEFT CORNER, AND THE RATTLE I WAS HEARING WAS FROM THE BROKEN PLASTIC. I HAVE FOUND NUMEROUS INCIDENTS ONLINE ABOUT THIS PROBLEM, SO I KNOW THIS IS NOT UNIQUE TO MY VEHICLE AND THAT GMC IS AWARE OF IT BUT HAS CHOSEN TO IGNORE IT. THIS MANUFACTURING FLAW LEAVES ONE TO QUESTION HOW SAFE THE PASSENGER AIRBAG IS AND WHETHER OR NOT IT WILL WORK PROPERLY. I WAS INVOLVED IN AN ACCIDENT IN 2005 WHERE MY DRIVER AIR BAG MODULE (NOT A GM VEHICLE) WAS KNOCKED OUT OF THE STEERING WHEEL BY A PIECE OF IRON COMING THROUGH THE WINDSHIELD, AND IT NEVER DEPLOYED. IT WOULD STAND TO REASON THAT IF THE SUPPORT AREA AROUND THE MODULE IS WEAKENED BY SOMETHING LIKE A CRACK, THAT THE AIR BAG MAY NOT DEPLOY AS DESIGNED, POSSIBLY SENDING THE MODULE OR FRAGMENTS OF THE MODULE INTO THE VEHICLE. WE HAVE BEEN TOLD THAT AIR BAGS ARE DESIGNED TO PROTECT US IN AN ACCIDENT, BUT THEY CAN'T PROTECT US IF THEY NEVER DEPLOY OR IF WE ARE HIT BY FLYING MODULE METAL BECAUSE OF GENERAL MOTORS DESIGN FLAW THAT THEY HAVE REFUSED TO TAKE ACTION ON. MY FAMILY HAS OWNED 6 DIFFERENT GM VEHICLES OVER THE LAST 10 YEARS, BUT THEIR CHOICE TO IGNORE THIS POTENTIAL FATAL FLAW HAS ME LOOKING ELSEWHERE. I DO NOT WANT MYSELF OR ANY OF MY FAMILY MEMBERS TO BE ONE OF THE STATISTICS THAT IT IS GOING TO TAKE TO GET THIS PROBLEM TAKEN CARE OF. *TR

A CRACK HAD APPEARED ON THE DASHBOARD GOING TO THE DIRECTION OF THE AIRBAG. I HAD ATTEMPTED TO CONSULT WITH THE LOCAL GMC DEALERSHIP THAT STATED IT'S NO THREAT AND BASICALLY SENT ME ON MY WAY. IT'S BEEN A YEAR LATER AND NOW NOT ONLY HAS IT CRACKED IN THAT ONE AREA BUT I HAVE 2 ADDITIONAL CRACKS AND THE DASH HAS SEPARATED APPROX. 1/2" AT THE AIRBAG. IT SERIOUSLY CONCERNS ME CONSIDERING I HAVE CUSTODY OF MY GRANDCHILDREN (11 & 9) WHO ARE RIDING IN THIS VEHICLE 99.5% OF THE TIME. I'M DEATHLY AFRAID THE AIRBAG IS EITHER GOING TO DEPLOY ON ITS OWN OR WORSE NOT DEPLOY IF/WHEN IT'S NEEDED. *TR

WHEN NOT IN USE MY AUTO IS STORED INSIDE AN ATTACHED GARAGE. ONE MORNING WHEN I ENTER THE VEHICLE TO GO TO WORK I NOTICE A CRACK ON THE DASH ABOVE THE GLOVE BOX. IT WAS NOT THERE THE DAY BEFORE. NO ONE HAD BEEN IN THE VEHICLE EXCEPT ME AND THAT WAS THE DAY BEFORE TO DRIVE TO WORK AND TO DRIVE HOME. IT SAT IN THE GARAGE OVERNIGHT AND THE CRACK WAS NOTICED THE NEXT MORNING. *TR

2009 YUKON DENALI... ON 2 SEPARATE OCCASIONS WHILE ATTEMPTING TO OPEN VEHICLE USING EXTERNAL DOOR HANDLES, THE FRONT PASSENGER SIDE DOOR HANDLE & REAR DRIVER'S SIDE DOOR HANDLE CAME OFF. THESE ARE THE CHROME PLATED MODELS. I WAS TOLD BY MULTIPLE SALES PERSONNEL, SERVICE TECHS, & SERVICE MANAGERS THAT THIS IS A COMMON PROBLEM (APPARENTLY THERE IS SOME SORT OF ISSUE WITH THE CHROME PLATED MODELS). I ALSO HAVE FRIENDS WITH SIMILAR MODELS- YUKON & TAHOE THAT HAVE EXPERIENCED THE SAME ISSUE. SOME HAVE REPLACED ALL 4 DOOR HANDLES. I FEAR THAT I WILL BE REPLACING THE REMAINING DOOR HANDLES IN THE NEAR FUTURE. I HAVE AN EXTENDED WARRANTY BUT WAS TOLD THAT IT IS NOT COVERED. OF COURSE THEY CONSIDER THIS A COSMETIC ISSUE & NOT A SAFETY ISSUE SO I TRULY DOUBT THAT THERE WILL BE A RECALL. I HAVE ALSO SEEN ON FORUMS THAT THIS IS A VERY COMMON PROBLEM AMONG GMC YUKON & CHEVY TAHOE OWNERS STARTING AROUND THE 2007 MODEL YEAR. *TR

THE DASH WHERE THE PASSENGER AIRBAG AND ABOVE THE INSTRUMENT PANEL CRACKED. WHEN I WAS SEARCHING TO FIND A REPAIR SHOP NEAR ME, I CAME ACROSS SEVERAL BLOGS (HTTP://REPAIRPAL.COM/THE-UPPER-DASH-MAY-CRACK-554 AND HTTP://WWW.CARCOMPLAINTS.COM/GMC/YUKON/2009/ACCESSORIES-INTERIOR/CRACKED_DASHBOARD.SHTML) MANY PEOPLE COMPLAINING OF THE EXACT CRACKS. WHEN I CALLED GMC THEY EXPLAINED ANY RECALL HAS TO BE PROCESSED THROUGH THIS ASSOCIATION, WHICH I CERTAINLY WASN'T AWARE OF, AND I DO NOT THINK THE OTHER PEOPLE WERE EITHER BECAUSE IT'S AN APPROXIMATELY $1,600 REPAIR AT THE DEALERSHIP, AND PEOPLE HAVE PAID IT. I REALLY THINK THIS IS AN ISSUE THAT SHOULD BE RECTIFIED THROUGH GMC, SO IF THIS ONE COMPLAINT IS NOT ENOUGH, PLEASE GIVE ME AN OPPORTUNITY TO FIND OTHERS WITH THE SAME ISSUE TO FILE A COMPLAINT AS WELL. THANK YOU! *TR

VEHICLE DOES NOT START BECAUSE OF DEAD BATTERY. VEHICLE TAKEN TO THE DEALER. DEALER STATES BATTERY IS FINE. ON THE SECOND INCIDENT A NEW BATTERY IS PURCHASED. DEALER CONTINUES TO STATE OF NOT SEEING AN ISSUE. THE VEHICLE HAS NOT STARTED ON THREE OTHER OCCASIONS. FIVE TIMES TOTAL IN A TWO YEAR PERIOD. THE DEALER DOES NOT SEE ANYTHING WRONG. TO COPE WITH THE ISSUE WE HAVE BOUGHT A NEW BATTERY AND A BATTERY JUMP STARTER. WE SHOULD NOT HAVE TO DO THIS FOR A VEHICLE. OUR VEHICLE IS A NORMAL GMC YUKON DENALI. WE HAVE NOT ADDED ANY AFTERMARKET PARTS. WE FEEL THIS SHOULD BE PART OF A RECALL IN WHICH THE MANUFACTURER NEEDS ADDRESS AND FIX AT THEIR COST. *TR